Sunny Mechanical Services, A/C & Heating

The call was dispatched to Sunny. I contacted them and set up an appointment for the coming Saturday. That morning, I was advised to do more troubleshooting (unrelated parties) before having Sunny come in; I postponed the appointment and told them I'd call and reschedule. No issues there. I cleaned the filter and let the AC unit heat up to see if it was frozen coils; however, this did not resolve the failure condition (failing to cool.) I contacted Sunny on Sunday to reschedule for the next available. They had a slot between 5-7pm the coming Tuesday (the 31st of July.) I was unable to be home during that time, and asked my housemate to let them in and work with them. I gave clear instructions to my housemate to ask them to contact me and speak to me directly before they left site. I did not get a call telling me that they were on their way; I found out they were on site when I called the main number around 6pm to find out status. During that call, I made it very clear to the person who answered the phone that the technician had to call me before he left the site; that my housemate does not make decisions, and that I need to be informed. The person who answered the phone gave me some pushback, but agreed to tell his technician to contact me before he left site. However, this did not occur; my housemate requested that the technician contact me three times before he left the site, but I did not receive a call. I checked with my housemate at 8:30 to find out that the technician from Sunny had left my home and I had not received a call. I contacted the main line at Sunny and told them that I had not received a call and I needed the technician to contact me. I was told that the technician would call me back. I waited 20 minutes, called again, went to voicemail. Waited ~10 minutes, called again, went to voicemail. I received a call about 20 minutes later, which I missed and returned promptly; at which point I talked to the person who answered the main line. He advised me that the compressor not turning right and there was a fan that was bad and there was a line that was clogged; when I explained that I had requested the technician to contact me and he had not (the main line person was the same person I'd been talking to all along) he told me he didn't work for me, he worked for the home warantee company and that he does not have to talk to me. I found this very amusing, given that his technician had just received a $100 check from me. Their invoice says 'Ask about our 100% Satisfaction Guarantee!' and I was completely unsatisfied by the experience. I politely ended the conversation and contacted my home warranty company and requested my claim be reassigned to a different company. I filed a complaint. I'm posting this review so that others who are assigned to this group have some idea of what they can expect -- I would never let them in my home again. I had the unit re-examined today, 8/2/2012, by another company; they advised me that the parts that Sunny had reported were bad (compressor, set fan motor, clogged line) were not actually bad, and that it was simply a matter of advanced age reducing capacity.