Spa Tech

They are very good! I will use them again.

SpaTech ultimately fixed many, many leaks, all under warranty - BUT I always had complaints. They couldn't remember appointment times and dates, the "assistant", Tom, was so rude and threatening that I told Mike, the owner, that I never wanted Tom to come to my house alone (!), and finally they wanted $500 to perform another repair of a leak when the tub was still under warranty. That's when I finally came to my senses and decided to contact Sundance about their poor service. Unfortunately, Sundance referred me to V&V Spa Service (see my complaint about them in Angie's List) - a company that provided even WORSE service and never completed the job.

I'm glad I didn't look at Angies List before I contacted Spa Tech. I moved into a house with an old broken spa and needed it either repaired or replaced. After a vist from the tech we decided it was not worth repairing and bought a reconditioned spa that Spa Tech had available. They came out on schedule and installed the new spa. The old one was so decrepid they had to cut it into 4 pieces to get it out. There was no charge for all the removal work, and the price for the reconditioned spa (which is working great) was much less than a new spa. I was very impressed with the experience and knowledge of the Spa Tech technicians. They know their business and do a great job.

Initially set up appointment without confirming with me to begin with. Then, didn't show up OR call at all on the first scheduled date.... (and I took a day off from work). Showed up late on the rescheduled date after not returning calls for 2 days. When I was given the bill it included a $150.00 "trip charge" that I was not informed about in advance thus given no opportunity to choose a different provider. The lack of responsiveness and accountability from the management was terrible. I even called to let them know I would be posting this and contacting the BBB but there has been no response from them at all.

Instead of not hearing from Mike again, on halloween night at around 10:00 p.m. Mike sent out a technician to clean my tub -- I had never seen the guy before and all the neighbors that were out for halloween were asking me what was going on with some guy riding around asking them for directions to my house. It was very unnerving to have some stranger show up on halloween night. I told him that he wasn't supposed to be there and he left. I again called Mike and told him in no uncertain terms not to contact me again. Nevertheless, someone from Spa Tech has called me and told me that they were scheduled to come out and clean my Hot tub and they would be out that week. This has happened twice (3 months apart) since the Halloween incident. I had to call Mike and tell him again not to contact me again and to please stop contacting me. The company responded that they did not send anyone out in October -- I can tell you that they did send someone out on halloween night -- the neighbors are witness to this guy riding around and asking where I lived -- and then he showed up at my house. Believe me, these guys are not the most responsible and you will never get rid of them -- they didn't even acknowledge that they sent someone to my house in October. Probably because their recordkeeping is so bad.

This company is the authorized service rep for Sundance Spas. The recently purchased the other authorized rep for the DC area, Ace Spas. I used them 2 years ago and I recalled no issues with service request. This experience was totally different. In mid-December, 2008, I contacted Mike on his cell to request a call for service on my spa that had a bad leak. He asked me to contact his assistant in the office, which I promptly did. For the next 2 months, I would call and call and only hear lame excuses and promises that they would be out to my home that week. They finally left me a message that they would be out over the weekend of 2/7. By late afternoon, on Sun. 2/8, I called Mike again on his cell to find out why I hadn't seen or heard from his service tech. He said he would contact his service tech, Pat, to find out what happened and get right back to me. Never got a returned call. I called again on Monday and got a call back from Pat. He said he came to the house and fixed the leak on Sunday. We never saw him and the spa continued to leak at the same pace. Pat said he would get it back on the schedule to look at again. Pat came back out to the house 10 days later and pronounced the spa repaired again. I was instructed to add water 24 hrs later, which I did. The spa leaked at the same velocity but this time I found the side panel to the spa not secured properly with screws to the panel and discarded insulation left on the deck which blew across my yard and my neighbors. After 3 months of dealing with this company, I was done. I sent them a letter and email telling them of my dissatisfaction and based on their prior disingenuous responses, I was not interested in hearing from them again.