Description of Work: Repaired a leak, and changed out the pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Dana B.
09/2012
3.0
pool cleaners
 + -1 more
SpaTech ultimately fixed many, many leaks, all under warranty - BUT I always had complaints. They couldn't remember appointment times and dates, the "assistant", Tom, was so rude and threatening that I told Mike, the owner, that I never wanted Tom to come to my house alone (!), and finally they wanted $500 to perform another repair of a leak when the tub was still under warranty. That's when I finally came to my senses and decided to contact Sundance about their poor service. Unfortunately, Sundance referred me to V&V Spa Service (see my complaint about them in Angie's List) - a company that provided even WORSE service and never completed the job.
Description of Work: Ace Spas sold me a Sundance Maxxus hot tub in 2008, then promptly went out of business. They later reappeared as SpaTech, and continued to provide service on Sundance hot tubs. In 2010, when my hot tub began to leak, I was referred to SpaTech for warranty repairs. I should have known from the start that I didn't want to them to do any work on my hot tub (the purchase of the hot tub was full of signs that the company was not A+, see below) but I was told that they were the only company in the area that could do warranty work. Regarding the purchase of the hot tub: 1. The owner of Ace Spas mucked up the charge to my credit card when I purchased the hot tub and then wanted me to sign ANOTHER credit card slip weeks after the tub had been installed. This was a signal that the company wasn't well run...at least the charge didn't go through twice! 2. Ace Spas installed the wrong cover lifter on my hot tub when it was installed and I had to replace it at my expense because the company had gone out of business.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Response from Spa Tech
The price quoted was the price aggraded on and the price charged. A deposit was charged. We do not keep credit cards on file so we needed to ring the remainder. Her spa was put in an area that would not let the techs work on it unless emptied and moved. When the pre install check on where the spa would be we told the customer that we needed to access all four sides if it needed service. The manufacture pays us for the repairs under warranty, however, empting the water, disconnecting the electric and moving the spa out, back in and reconnecting the electric and filling the water must be paid for. A maxxus spa takes about 2-3 hours to fill. It takes 2-3 people to move it out and if parts are needed to be ordered, those people must come back to move it back. Transporting them to the job and back is not paid for by the manufacture either. We moved the spa out with 2 people but needed to come back with extra labor due to the location. We wore told the only day we could do the work was Wed and when we went on Wed. she was not home and told us her day off that week was Thu. She told us to leave our spa rollers under her spa so we did not need to put them under the spa when we came back. Then she told us she did not want to pay for the work and she would not let us get our rollers back. Her demeanor was not pleasant from the first day and she was upset with us for the leak. We did not make the spa and we would have worked with the customer on the cost but she did not want to pay anything. At that time we did not charge the customer for any labor after we moved the spa and found the leak. Nor did we put a workers lean on the house for the work done or for the rollers that she would not let us get back.
LUCIE P.
04/2012
5.0
pool cleaners
 + -1 more
I'm glad I didn't look at Angies List before I contacted Spa Tech. I moved into a house with an old broken spa and needed it either repaired or replaced. After a vist from the tech we decided it was not worth repairing and bought a reconditioned spa that Spa Tech had available. They came out on schedule and installed the new spa. The old one was so decrepid they had to cut it into 4 pieces to get it out. There was no charge for all the removal work, and the price for the reconditioned spa (which is working great) was much less than a new spa. I was very impressed with the experience and knowledge of the Spa Tech technicians. They know their business and do a great job.
Description of Work: Assessment of old spa in house I just moved into. Subsequent installation of new (reconditioned) spa and removal of old one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
CAROL D.
12/2009
3.0
pool cleaners
 + -1 more
Initially set up appointment without confirming with me to begin with. Then, didn't show up OR call at all on the first scheduled date.... (and I took a day off from work). Showed up late on the rescheduled date after not returning calls for 2 days. When I was given the bill it included a $150.00 "trip charge" that I was not informed about in advance thus given no opportunity to choose a different provider. The lack of responsiveness and accountability from the management was terrible. I even called to let them know I would be posting this and contacting the BBB but there has been no response from them at all.
Description of Work: Flow switch was replaced and supplies were delivered.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$475
Response from Spa Tech
I personally did not get any notice from the customer or the BBB about this issue. Our techs do an average of about 5-8 jobs a day. We will give a window however the customer does not need to be home. A customer can call us to see if we are going to keep that window at any time. However, if we are at the first house for 2 hours over time for a larger issue and we call 6 people to tell them we will be late, then the next job that is set up for 3 hours only takes 30 minutes, everyone must be called back. When customers change plans and are going out then must rush home it is worse than not calling. Also to call 5 or six customers could take 20-30 minutes and will put us even farther behind. As for the cost of the trip charge, we will match the price of another company. However our parts prices are usually cheaper as we are the service center for the spa co.
JO ELLEN W.
05/2009
1.0
pool cleaners
 + -1 more
Instead of not hearing from Mike again, on halloween night at around 10:00 p.m. Mike sent out a technician to clean my tub -- I had never seen the guy before and all the neighbors that were out for halloween were asking me what was going on with some guy riding around asking them for directions to my house. It was very unnerving to have some stranger show up on halloween night. I told him that he wasn't supposed to be there and he left. I again called Mike and told him in no uncertain terms not to contact me again. Nevertheless, someone from Spa Tech has called me and told me that they were scheduled to come out and clean my Hot tub and they would be out that week. This has happened twice (3 months apart) since the Halloween incident. I had to call Mike and tell him again not to contact me again and to please stop contacting me. The company responded that they did not send anyone out in October -- I can tell you that they did send someone out on halloween night -- the neighbors are witness to this guy riding around and asking where I lived -- and then he showed up at my house. Believe me, these guys are not the most responsible and you will never get rid of them -- they didn't even acknowledge that they sent someone to my house in October. Probably because their recordkeeping is so bad.
Description of Work: Because Spa Tech is authorized to repair Sundance Hot Tubs, I contacted Mike about cleaning and maintaining my Hot Tub. Mike fixed a leak, and cleaned my tub -- I contracted with him to clean and maintain the tub on a regular basis. The first couple of times he came out everything went pretty well -- except it was very expensive, and I would have to call him each time to come out. He sent out another technician on one occasion that was terrible -- I even fell flat on my face because the guy had left his equipment laying around all over the place. Several times Mike had not fixed something properly and/or it broke and I had to call him to fix it, and he would say the repair would be for free, and they would charge me for some part or something. Each time someone came out they wanted more and more money to add this item, fix this item, etc. etc. Finally, I had enough and just decided I wasn't going to use my tub anymore and told Mike not to come back. Instead of not coming back, Mike sent me a bill for something that he did not do -- I wrote back in no uncertain terms that I wanted to be taken off his mailing list and he was never to contact me again.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Response from Spa Tech
$2000 was paid over 3 years for drain and cleans, monthly maintenance, supplies, and repairs to motors etc. and leak repairs. Yes she had many issues over the years and she called us to fix them, and we did. She was just upset she had to pay for the repairs as the spa was out of warranty. In 2008 we had new people in the office and as techs. I apologize for any inconvenience for that time, as far as cost, we are usually cheaper than our competitors, give a longer warranty and do not have a trip charge if called back for a second issue within 30days. Our techs have G.P.S. in the trucks and never need to ask for directions. If the G.P.S. fails, our phones have them. We have phone chargers in the trucks and the techs can call the office person on call for directions. Also, Aug. 2008 we did a drain and clean, Sep. maintenance, and replaced supplies that wore never paid for. We did not go out in Oct. As she was a long time customer, for customer satisfaction when she did not pay, we wrote the bill off and did not charge her.
ROB B.
03/2009
1.0
pool cleaners
 + -1 more
This company is the authorized service rep for Sundance Spas. The recently purchased the other authorized rep for the DC area, Ace Spas. I used them 2 years ago and I recalled no issues with service request. This experience was totally different. In mid-December, 2008, I contacted Mike on his cell to request a call for service on my spa that had a bad leak. He asked me to contact his assistant in the office, which I promptly did. For the next 2 months, I would call and call and only hear lame excuses and promises that they would be out to my home that week. They finally left me a message that they would be out over the weekend of 2/7. By late afternoon, on Sun. 2/8, I called Mike again on his cell to find out why I hadn't seen or heard from his service tech. He said he would contact his service tech, Pat, to find out what happened and get right back to me. Never got a returned call. I called again on Monday and got a call back from Pat. He said he came to the house and fixed the leak on Sunday. We never saw him and the spa continued to leak at the same pace. Pat said he would get it back on the schedule to look at again. Pat came back out to the house 10 days later and pronounced the spa repaired again. I was instructed to add water 24 hrs later, which I did. The spa leaked at the same velocity but this time I found the side panel to the spa not secured properly with screws to the panel and discarded insulation left on the deck which blew across my yard and my neighbors. After 3 months of dealing with this company, I was done. I sent them a letter and email telling them of my dissatisfaction and based on their prior disingenuous responses, I was not interested in hearing from them again.
Description of Work: They were supposed to repair a leaky outdoor spa.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Spa Tech
We had issues with employees in the past. This was 2009. We have come a long way and although no one is perfect, we do try. Our records indicate this spa is a 1995 cameo. A spa could have several leaks and not noticed until it starts leaking a lot. If a leak is found and repaired, to spend time looking for another when everything is wet does not make sense and could cost more to the customer. We repair what we see and if another issue pops up we do not charge to go back, only for the additional work. As with any company if office staff is sick or on vacation, issues may pop up due to lack of communication or personnel. I apologies for any issues with calls and assure you we have gotten better over the years
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Service Categories
Pool and Spa Service
FAQ
Spa Tech is currently rated 3 overall out of 5.
Sunday: 9:00 AM - 3:30 PM
Monday: 9:00 AM - 3:30 PM
Tuesday: 9:00 AM - 3:30 PM
Wednesday: 9:00 AM - 3:30 PM
Thursday: 9:00 AM - 3:30 PM
Friday: 9:00 AM - 3:30 PM
Saturday: 9:00 AM - 3:30 PM
Spa Tech accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Spa Tech does not offer free project estimates.
Yes, Spa Tech offers eco-friendly accreditations.
No, Spa Tech does not offer a senior discount.
Yes, Spa Tech offers emergency services.
Yes, Spa Tech offers warranties.
Spa Tech offers the following services: Hot tub repair