Root Electric

Made an estimate request through Angie's List. Never heard from them.

I had a new electrical line I wanted to run for a display light attached to a grandfather clock in our foyer. I also requested a switch be added to our wall panel by the front door to operate it. The job involved seeking a route for running wire behind the ceiling and drywall from our basement to the first floor of the house. The installation was complicated and obviously required a healthy amount of expertise in all respects. The work was accomplished with a minimal amount of mess (two small holes) and the quad switch panel added by our front door operates flawlessly. During the same visit they also replaced four decorative ceiling light fixtures and repaired a bad electrical outlet to boot. The workers were fast, efficient and friendly (even to my dog). I can't say enough about this company to do this justice. Very satisfied with my decision to give them a call.

Perfect. Bill himself e-mailed us to get more information on the job. He suggested we first test all of our GFI outlets to make sure they are not tripped, as a tripped outlet could be the cause of the exterior light fixture not coming on. We checked and advised him that all the outlets were OK. He then advised that he would come out to replace the photocell. He did so and our light is working again! We have used Root Electric a number of times over the years to install ceiling fans and other electrical work at our home and at our rental property. They are outstanding! Reliable, professional, great communication, and a fair price. Thanks!

Company did not bother to contact me.

Good work, but high price. $385 for a light switch !

Very professional from the first contact by Bill Root through the free estimate and completion of the job. They kept the work area (my kitchen) very clean and made very few holes in the ceiling. My workmen included an apprentice. I think it is great that a company is assisting a young person to become a Master Electrician. I highly recommend Root Electric

Great! Bryan is an amazing electrician & Root is an amazing company to deal with, thanks! They also give a senior citizens % discount, thanks for that too!

They did a great. They are very good and professional.

In 2015 I hired this Root Electric to replace my service panel, including a new main ground wire through the house to the outside of the house water main. I discovered after they finished that they had mislabeled the circuits and had left the main service wires exposed and open to the elements, and most importantly, endangering my family. I published a review on Angie's List. I paid Root as part of the job to install a new ground wire. I notice a few days ago in the basement the Root installed ground wire drooping from the wall! Root did not attach the ground wire anywhere! I wonder if they attached it to the main, as they were paid to do! I paid them $3000, and they cheated me. What a group of incompetent, unprofessional clowns!

The wonderful folks at Root were the only electricians we called (and we called approximately 10) who could help us in a pinch! When everyone (including Root) were booking jobs a week or two out - these guys were the only ones willing to help us anyway. They gave us the best advice they could over the phone, and made a special visit out the very next morning to take a look. They figured out that it was actually a power company issue (we had actually had the power company out in advance of calling, but it turned out they had only remedied part of our issue when they came). We are very grateful to Root for making time for us, and being knowledgable and communicative.

A rep came out to look at the work we needed done but never followed up with a written estimate. They failed to return email/call after several attempts.

They never returned our phone call.

He said he has a lot of experience. It took him more than an hour. It looks like in general the timers so far seem to be working. It works good enough. It was not very expensive but it was not cheap either. The timers seem to be coming on coming and off when they're supposed to. It took him several days for him to come out. He would be on my short list of electricians that I will consider using again, depending upon what circumstances and the capabilities of the electricians.

Response to my initial inquiry was very quick. Mr. Root emailed back very quickly throughout the whole process from setting up the appoinment for the electrician to come out until completion of the job. It was a very painless process and we will definitely use Root Electric again.

We had a situation in our master bathroom where there was excess condensation on the walls after our morning showers. We were in the process of getting estimates to paint that bathroom when one of the painters suggested we contact an electrician to see if the exhaust fan may need to be replaced. We didn't have an electrician and although we reached out to a few companies, Root Electric's recommendation really stands out! Bill Jr. came out and assessed the situation and recommended that I contact an attic insulation company to see if that's what was causing the problem. Rather than selling me a new exhaust fan that I didn't need, he was up front and honest with me. He gave me several options that we could do incrementally or all at once. And we decided that, if the attic insulation wasn't the answer, I would circle back to Root Electric and proceed with a new exhaust fan. The new attic insulation was just installed yesterday and I feel confident that the problem has been resolved and no exhaust fan will be necessary. Root Electric Services has made a new customer here. I will definitely contact them with any and all electrical needs I have in the future!

Excellent job. The tech was very efficient. He brought a drop cloth to cover the area under the fan so everything was very clean when he finished.

Excellent service. Excellent quality of work. Friendly staff. Would hire again.

The entire process was so easy, they were on time and so patient with me and my questions. Explained everything and didn't make me feel dumb, which was greatly appreciated. If you need electric work done.... go with Root, you will not be disappointed.

It went very well. I couldn't have asked for better.

Bill Root accommodated us on such short notice to come out to our house and look at everything. He replaced a bad switch at no charge, which was the reason our GFCI outlets in the kitchen stopped working (even though we didn't realize that). He also told us we don't have to do a whole upgrade right now, which was a huge relief. We really appreciated how kind and honest he was and when we do decide to upgrade our electrical panel, we will definitely be using Root Electric.

A couple of years after that i was doing some landscaping and there were not any outside plugs. The landscaper said "Didn't you tell me you just bought this house a few years ago and had it completely rewired?" I said "Yes". He said "Then they did not follow the code because about 10 years ago there was a code made that any house that was being rewired or being built had to have outside plugs. There had to be 2, one in front and one in back." When I called about it they were really busy and couldn't get anybody out there so I ended up calling another electrical company to put those outlets in. That was almost $600. I really felt that I should not have had to pay at all because they should know the code. I didn't.

Root Electric is knowledgeable, resposive, professional and great to work with.

Having never gotten bids for this kind of work, we had tons of questions, but they were all answered quickly and respectfully. Bill came to our house, made recommendations about the best way to go (i.e., which lights to install, how many, and what configuration they should be in) and sent us back a detailed estimate within a couple of days. The price was great – at least $500 cheaper than another estimate we received from a different electrician. On-site, Bryan was extremely professional, cleaned everything up, and tested everything to make sure it all worked before he left. I highly recommend Root for any electrical needs you might have.

Root electric came to my home and performed the work like it is supposed to be. Big shout out to Bryan and his helper (sorry forgot his name) who worked on this task. Bryan took time to make sure the work was done to my satisfaction and answered all my questions. This left me with a comfortable feeling that the work was done right. After the work was done the clean up was amazing and there were no mess left in the house. The Root team is going to be my go to for any electrical work to be done on my home. Again Thank you guys!!!

All went well. Came up with a different arrangement of recessed lights when it was found that pipes were in the way of the original plan. Workers were great--very nice and professional.