NEIGHBORHOOD GARAGE DOORS

They were great to work with. I called on Monday morning and the spring repair was done on Tuesday. She had me take a picture and send it to her at the apparatus so they would know the correct part to Brett. I thought that was brilliant - it made a lot more sense than him coming out twice Because they didn't have the exact right parts. They then ordered the window panel replacement and installed that when it came in. He also gave me information on lubricating the spring and other maintenance tips to keep the garage doors working better. That shows me they care more about me than making money off of me otherwise they would wait for it to break because I didn't maintain it right.

unknown

unknown

They never called or showed up.

unknown

My parents had a very negative experience with NGD. This is a father and son operation, with the mom as the phone operator. They were sent to us through our home warranty coverage. The son came to fix the garage door. He claimed the part was not covered under the warranty, did nothing and charged my parents $75 just for coming over. The next time he charged them $325 to fix the door, but messed up the light sensor in the door opener. We know he did it because he was manipulating the opener pad and my parents do not touch the opener other than pusshing the button to close the door. The third time the father came over, demanding another $75 for a 2 minutes job to fix the sensor, eventhough it was supposed to be a warranty service work. My mom refused to give the money because she already told them on the phone this is to be a warranty repair. When my mom refused he went back and messed up the sensor again. Pure viciousness. He was also extremely rude and insultive to my mother. Please be careful when using this company. They have no concept of customer service. We have already reported the incident to our home warranty company.

.

The guy who came out was great and really seemed to know his stuff. This service to one door was through a home warranty, so we had a co-pay of $75. He immediately knew what the problem was and fixed it quickly and then did some lubricating and stuff to the door to make it run quieter and more smoothly - this took him longer than the repair but he didn't charge anything for it. I also asked him to look at the other door which had a problem that wasn't covered by our warranty. He couldn't fix it but spent 10 minutes discussing with me how I go about getting it fixed by the door manufacturer. He replaced one pulley that wasn't working properly (and probably caused the door itself to break) for only $5, and then he did the same lubrication process he'd done on the other door, again at no charge. On top of all that, he gave me a bunch of valuable and free advice on a third garage door on which I was considering putting in an automatic garage door (it turns out I can't, so thank goodness I asked before we bought one and tried to install it). I would absolutely give this company my business if we have any further garage door issues.

unknown

They were referred through my home warranty. Prior to contacting my home warranty, I called a major service company and they essentially tried to sell other products. Neighborhood garage person was very professional, inspected the other door too and even checked the opener in my car for comparability. In addition to fixing the problem with the opener, he tuned both doors. I would certainly use them again

Oh, my goodness, this company knows what it is doing. After an informative consultation, I made an appointment with them a couple weeks later. They were available in two days, came promptly, and installed/repaired/replaced everything within two hours. During the process, they pointed out how my garage door opener was initially installed inefficiently, and adjusted it to work and perform even better. My garage doors are beautiful, and the garage door openers, even though 20+ years old, are performing quietly and efficiently. Although I live in Ashburn and they are based in Woodbridge, I would not hesitate to recommend them or use them again.

They were punctual and did a good job. They were very informative.

They came out to my home at the exact time and on the date they said they would. They fixed the issue (it was a little more involved than I thought it would be), they cleaned up thoroughly and it was a delight to deal with them. They were very courteous as well. I am a Realtor and in my profession I am always asked to recommend contractors. I have referred Neighborhood Garage Doors to a few of my clients and they have all been pleased.

Was referred to NGD by our home warranty company when one of the springs broke. Had some initial trouble in scheduling an appointment, but once the appointment was set the technician arrived right on time. He replaced the springs and looked over the rest of the system as well.

He arrived within the scheduled time, and was polite. Our garage door opener was malfunctioning primarily due to some electrical connections that had loosened. He fixed those and tightened up the rest of the system - everything seemed to work by the time he left. However, the opener and remotes began malfunctioning again the very next day. While he had been here, he kept telling my wife how we needed a new garage door and he really didn't feel comfortable working on such a big heavy door. Perhaps coincidentally, one of the garage door springs broke two weeks later, so we looked elsewhere for THAT service job.

NGD was a great company to work with. I'm stationed overseas and the work was completed for my renters. Pam worked very hard to coordinate between all three parties to ensure the work was synchronized with my tenants' schedule and complied with their estimate. Additionally, they provided honest advice. We were willing to replace the entire opener and they recommended a less expensive repair. They put a temporary fix in place while we worked through the administrative hurdles of coordinating permanent repair and payment. They were fantastic across the board. This is the second time we've used their service and I would definitely use them again!

Contacted Neighborhood Garage Door Service through our American Home Shelter policy. (AHS was prompt and helpful with finding the right services needed, i.e. garage or electrical problem). Neighborhood GD services did what was needed; fixed garage door, reprogrammed remotes in a friendly and timely manner. Highly recommended and will use again if needed. THANK YOU.

It was great. I was leery because they came recommended through our Home Warranty plan but was pleasantly surprised. They were punctual, friendly, and fixed the problem within an hour. The person that schedules the appointments was great too. Called and then followed up. Would 100% use and recommend this company. Excellent.

Arrived on time, friendly would use them again when time to replace the whole door.

They did a great job and they were very good people. I like their services and will use the same in future.

Our home warranty wouldn't cover their estimate price . . . wanted Sears to install a very inferior product, so we opted to pay the difference to have Neighborhood Garage door install. They were prompt, courteous, and thorough.

They were very good. They were a local company and it was a small company. Their price was reasonable. They were honest and punctual. They gave me an estimate before they started.

In both cases, we were very pleased with both the professionalism of Mr. Merritt, but also his customer rapport. He takes time to explain what is wrong and what he will do to fix it. In each case, the repairs were fairly uncomplicated, but in each case, he went beyond the problem and checked the second door to ensure it was working properly. He also replaced a light in one of the doors, saving us from having to get the ladder out. We will definintely call them first the next time we need garage door service.

Jim Merritt was referred to me by an associate who said she had used him a couple of times over the years. I found him to be honest, helpful and reliable. We discussed whether or not my garage door should be replaced, and unlike many businesses who may have possibly encouraged me to get a new door through them, Mr. Merritt told me mine was fine for a few more years at least and not to worry about it.

It took a long time to get the work done because they ordered the wrong part for the door. When they came to do the work it was a good job.