Indoor Air Quality Medics

I’m disappointed to have to write this review: IAQ replaced our HVAC system 8 months ago. The service was great — but I believe **they did not obtain the city-required (and contractually promised) building permit.** I’ve asked eight times by phone or email for copies of the permit and for assurance that they did in fact obtain the permit. IAQ either did not respond to my inquiries, or said someone would follow-up but nobody ever did. Pretty shady stuff! Unfortunately, I’d think twice before signing another $16K contract with them.

Awesome job. From Darnell coming for the inspection and quote to Gustavo and the install team. Darnell was thorough and very patient. He answered all of our questions, took time to ensure we understood and even shed some light on other products. The install tram was on time, did a fantastic job and made sure their mess was cleaned up. IAQ was not the cheapest quote but their customer engagement, quality of work and attention to detail sealed the deal for me. They took very good care of me! Would definitely recommend and I would hire again.

Oscar was very professional and knowledgeable. He clearly explained the issue so we were able to make a good decision on jow to proceed.

The HVAC installation performed by IAQ was thorough and careful attention to detail was the order of the day over many hours. The IAQ Technicians were responsive to questions and I am very satisfied with the quality of the product and the professionalism they brought to the project.

IAQ Medics continues to impress. We've used them since day 1 and they have always provided amazing service. Polite, clean, efficient and informative. Walter and Luka did a great job installing our new HVAC double system recently. Highly recommend!!

Lucas and Walter just completed the installation of my new Heat and Air Condition system. They are quality technicians, and their installation workmanship is superior. I also would li to commend Darnell for his thorough (No Pressure) explanation of my options regarding the HVAC System to purchase. Last but not least the original trouble shooting Technician, Felix for his excellent work.

Lincoln was early, and did a great job. Kept me informed, showed me what he found, and explained everything very well

IAQ Medics (Kevin) delivered outstanding service today. IAQ Medics has recently added plumbing services to an already outstanding company. This visit initially was for a plumbing evaluation. The evaluation was very thorough and Kevin provided his recommendations. There was absolutely no pressure to have any work done today and I felt comfortable in my decision to move forward with a couple of his recommendations. I was extremely impressed with his technical expertise, professionalism, as well as being personable. Kevin is truly an asset and a keeper!

We unfortunately found a water leak from the water heater at 5 AM. Kevin was at the house by 8AM assessing the problem and got to work immediately repairing the problem with the pipe. He took the time to make sure there were no other issues and answered all of my questions and concerns. Many, many thanks to Kevin, Dario, Scott, and all the folks at IAQ Medics. We sincerely appreciate the fast response and excellent service for the repair! You are the very best HVAC company in the area with your dedication to service and customer support!

New install of garbage disposal. Owner bought the equipment and Kevin installed it. Labor was way more than what the garbage disposal cost! Labor was twice what the part cost!

Kevin did a great job explaining what the problem was and provided a detailed estimate of the job. He discovered a leak on another valve a was able to tighten it down to stop the leak, so no additional work was needed, and it was not charged. The job was done efficiently and neatly. Kevin's communicated very well throughout the whole process so there were no surprises.

Great job as always! My technician, Felix, continues to do an awesome job in servicing my HVAC system and providing recommendations to keep the unit running efficiently. He ensures all system checks are done properly and any questions he is more than happy to answer! Highly recommend Felix!

Fast, fair & efficient. Same day service.

I am always so impressed with the communications and service from Indoor Air Quality Medics. I could not be more satisfied.

I scheduled an appointment to get a free quote for a Rinnai Tankless Hot Water Heater to replace my 20 year old tank hot water heater. Thomas Roberts came out and quickly provided me with a quote for the Rinnai RSC199iN and an American Standard EHUMD300 Whole House Humidifier. Thomas also provided me with the necessary paperwork to submit an Added Load Request with Washington Gas in order to get an upgraded meter to support my new Rinnai system. The Lead Technician for the installation of both my systems was Trent and his apprentice was Lucas. They were both very friendly, courteous, professional, efficient, and very neat. The whole process was basically very efficient and essay to schedule. The only downside, was that on the "Description of Work" paperwork that I received it states that the warranties for both systems would be completed by IAQM. The American Standard product was completed by IAQM, but the Rinnai system was not. I registered this system myself. Also, I am still waiting to hear from IAQM to schedule when the Fairfax County Inspector will be coming out to check on the Rinnai installation. Overall, I thought the installation and getting the necessary ungraded meter was outstanding. The only downside for me was the follow-up process after the installation. I still would recommend IAQM for their products and their technicians expertise.

I purchased as new a/c unit 4 months ago which also included service visits twice a year…had my first service visit that discovered some issues with the furnace that needed to be addressed…I am grateful for the diagnosis, the service and the professionalism that I received…I feel even better about my decision to work with IAQ Medics 4 months ago…I feel like I’m in good hands.

Britt was very thorough and professional. The winter HVAC check was performed and he installed a backup valve for A/C in case it gets clogged. He went over everything to be aware of and I felt comfortable with what to do. Great technician. I highly recommend IAQ Medics for your HVAC needs. Julia H

It was a pleasure meeting our new HVAC technician today. Oscar has a dynamic personality and provided excellent technical knoweledge and maintenance service. He's a great addition to the IAQ Medics team!

The office called me several times during the day to let me know how he was progressing in his day. Truly outstanding communication. My tech's name was "Lincoln". He was polite, friendly and professional. He found the issue within 5 minutes of looking inside my HVAC unit. He fixed it in the time he said he would. He was neat, clean, left zero mess, damaged nothing and was completely able to work his electronics to process and finish the transaction and payment. These guys, especially Lincoln, are exceptional. I can't say enough about them. If I could give 10 stars, I would.

Excellent service and answered all my questions during their heating service call. Highly recommend them if your thinking about replacing your system.

We were very pleased with IAQ Medics they installed a whole HAVC system in our condo. The technicians Gustavo and Tyler were very professional. They answered all our questions and were very knowledgeable. When finished the clean up was so thorough. We have used this company for a very long time and plan on continuing to. We would highly recommend them.

The Tech was knowledgeable, fast, efficient and helpful. Wonderful service since I've been dealing with IAQM.

We have used IAQ Medics since the company was started and have found them to be the best HVAC experts around. Their technicians are particularly excellent—super knowledgeable and very thorough. Our favorite is Adam Brown; best we’ve ever experienced.

Once again, nothing but excellent customer service from Adam, A++ as always, thank you!

Excellent job by a talented team. The front office actually got us in a day earlier, which was great Gustavo and Travis did a great job. They took time to show their work and patiently explained the system to us. They exceeded expectations for sure. Darnell from sales was also top class, no pressure and worked hard to get us a great quote. Highly recommend.