First American Carpet & Floors

Purchased carpet to replace old carpet in a new home we bought in 2013. During the installation the installers forgot to put our doors back in some rooms and there were a number of things wrong with the carpet. The carpet shed easily and there were a number of strings where the carpet was not secured properly against the floor. Also, we could hear the plastic underneath the carpet that was installed in our study. After 2 years of having the carpet, the carpet began to bubble up all over our home. When we called the company about the issue, we had difficulty getting a response and then after going down to the store to speak with the owner he insisted that we must have moved heavy furniture around our home to cause the carpet to lift up which was ridiculous. After going back and forth, finally he agreed to have his installers come back to tighten up the carpet which included 1 guy and a lady to vacuum behind him. I will never go back to this company to purchase carpet. The quality of the carpet and the service was very poor. Save your money and go elsewhere.

Everything went perfectly. I hired them to carpet one bedroom. Was very satisfied so I had 3 more bedrooms carpeted

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They are amazing. They are polite, have manners, respected my home and cleaned up after themselves. They had some issues because part of the redo was in the bathroom, so they had to take out the toilet and the sink. They had some issues getting that back in but they were really good about getting the pieces that they needed to get that back in properly. I appreciated it. I am going to use them again.

The vinyl installation had all kinds of bubbles in it; the installer had to come back to fix it. He did fix it to our satisfaction. The carpet installation was done to perfection, but the installers had to borrow my tools to clean up. They complained all day about how heavy our furniture was, and asked my wife to move the TV stand because it was too heavy. Their demeanor was rude and callous--not seeming to care that they were in someone else's house.They broke a dust pan, they broke an antique key rack; they broke a leg off a tub sink in the mud room. The owner offered to take $100.00 off the bill to compensate for all of that destruction.

**UPDATE** The below review was written before I was sure, but now I know. For anyone who doesn't know, tile is supposed to be installed on cement backer board, which provides a solid surface that doesn't flex the way a typical wooden subfloor would. The solid surface prevents tiles from moving which causes cracks in the grout, or worse, cracks in the tile. My original review did not mention this because I wasn't sure, but now I've pulled up the tile in one of the two bathrooms and found... the tile was glued directly to the plywood subfloor. There was no backer board. Backer board is fairly inexpensive, but the fact that I paid for backer board and did not receive any is unacceptable. I called the company to inform them of my discovery. Sed promptly offered me... a statement... "Sir, that was three years ago, we only have a two year warranty." Seriously? I don't care about the warranty. I think First American Carpet & Floor needs to do a better job of checking on the people they contract the work to. It is absolutely unbelievable and UNACCEPTABLE for a flooring company to install tile on a plywood subfloor with no backer board. I'm redoing the work myself and it's already better than the junk I paid for. **Original Review** The install went well and we were happy with the service... at first. As time has gone on, we have noticed different things. It has been over two years since the floors were originally installed, and now that we have had to do some other work to the bathrooms where the floors were done some quality issues have become apparent. First, some backstory: When we first got the linoleum taken up, it was apparent the old cast iron flanges for the toilets had rusted, leaked, and caused damage to the subfloor. The work was on hold while a plumber came out to replace the flanges with new PVC flanges. The plumber did a good job. Now, to the floor: The grout has cracked twice in various locations (we only had it repaired once because we were fed up). Now, we are replacing the toilets and it turns out the flanges are sticking waaaay up out of the floor! I guess we should have had the flanges installed after the floors or something, or maybe the guy who did the install should have cut a hole in the floor that is the proper size for the flange. Either way, the issue should have been brought to our attention. Another issue, the toilet constantly rocks - to the point where I now have a plumber here to put in the toilet for me because I can't, as an amateur, get the thing level. Why would a toilet rock even when installed properly? Because the floor is not level! Also, while the toilet was off, I noticed there is no evidence of the cement backer board that we paid for. Maybe it's only in the main part of the bathroom? But you would think I would be able to see it when the plumber accidentally cracks the tile (a pretty big chunk came up) and exposes what's underneath. All that I could see was subfloor and glue. Where is the backer board? Anyway, TL;DR version - At first things seem great, but over time, issues that weren't immediately apparent may rear their ugly heads.

They were great in helping us choose the right type of carpet for the main living area. They came to our house with samples, and even helped in deciding the final choice of color for the room. They provided timelines, and stuck to them. The team that came in to do the work were pleasant and professional, and they cleaned up after themselves. They also gave us a kit for spot cleaning as a gift! Nice bonus. This was a great experience, and we love our new carpet! I would definitely recommend this company.

Owners are fabulous - knowledgable and honest - recently bought a townhouse - provided great advice on type of flooring for basement. Their installation people are exceptional. Not "sub-contractors" like you'd get at Lowe's or Home Depot - have been with the company for decades - they take a great deal of pride in their work. Prompt, efficient, and did a phenomenal job. No hidden charges. Great guidance on the laminant in the basement. Thought I wanted hardwood, but they recommended the "newer" laminants, which wear better and look fabulous. I couldn't be happier.

Excellent from first contact through job completion. Salesman was very helpful and patient as it took us a couple of weeks and trips to the store to make a decision. Measurements were spot on, estimate was reasonable, and crew showed on-time everyday. High level of quality workmanship and attention details. Would recommend and/or hire again in a heartbeat.

Goli is awesome! She worked with us to get the carpet in before delivery of our furniture. The crew that came over were professional and courteous. The carpet is beautiful and we are using them again for our hardwood to be installed next week.

We are happy with the product so far (the carpet) and are grateful for the assistance given by Sed, the owner, with finding a good quality carpet. We wanted the work done by a certain date as we had guests coming to visit. This seemed to be no problem, but it turned out the carpet was out of stock and would be available just before our guests arrived. The installers arrived early on the appointed date and began installing. We had removed everything but the larger pieces of furniture from the areas to be carpeted. While they were working we received a call from the office that some of the carpet that had come in was defective and there was not enough to do our small spare bedroom. They had re-ordered carpet to complete that room ASAP. The installers did a good job with the installation and with a little direction put the larger pieces of furniture back in place. The missing carpet arrived and was installed just hours before our guests arrived. All's well that ends well.

We went into First American to choose new carpet. We had used this company many years ago. It has changed ownership since then. Sed, the owner, showed us a variety of carpets and helped us find what we were looking for. While there we noticed they also sold granite countertops, so Sed also showed us the options in that area. It took us a week or so to choose the granite color we wanted. When we narrowed down the choices we were allowed to take home some samples of different colors to see them with our kitchen. Someone came out at an agreed upon time to measure the counters. He was on time and took only a few minutes to measure. He told me that it might be possible to make the countertop from one piece, so there would be no seam. This turned out to be the case. We had a little difficulty scheduling the installation at a convenient time, and it looked like I was going to miss one of my volunteer activities. But the day before, First American called to let me know the installers would be coming in the morning as I had originally requested. The installation went smoothly and quickly, allowing me to keep to my schedule. Everything seemed fine and the installers left. The only glitch was that the new garbage disposal (that we had gotten along with a new sink) didn't work. I had neglected to try it out before the installers left. In a day or two Sed came out himself and reconnected the wiring, which had been shorting out and tripping the breaker. All in all we are very happy with First American's service.

It went good. I just liked the gentleman who came out and did the measuring and he help us out with the type of carpet and we ended up with several brands and he is quite knowledgeable about all the brands. We belong to Direct buy and he is just competitive with Direct buy. I would use them again in the future.

They do outstanding work. I was well pleased with them. He gave me suggestions on what would look good and he was very good company. He communicates with you very well. He also gave me many samples for ideas on what choices to make. He didn't rush me and took his time.

They showed up on time, took only one brake, worked from 9 am to 7pm and cleaned after themselves... real pros!!