Emerald Ironworks

The company didn't do anything as they did not bother to call me back after I called them, left a voice mail message then 10 days later I called again, spoke to a live person who would relay the message to Mike, who didn't return the call. I would not recommend them to my friends or family.

I have always been very happy with them and they have a good sense of aesthetics.

I am pleased with the finished product. From a design standpoint, it's spot on. We originally contracted for 4 "Rockpointe" panels on the upstairs section and 2 panels for the lower section. After parts were laid out, Justin called to recommend that we only use 3 panels upstairs (fit space better). We also changed to only 1 panel downstairs. Little delay with the design change, but that is to be expected. The railing itself is sturdy and well construted. After install, we noticed that the single handrail along the wall was bumpy compared to the other two sections. We worked with Justin to have someone come back out to the house and sand/re-paint the handrail. Now it's smooth to the touch like the other 2 sections. I like that they worked with us until we felt satisfied with the product. My only negative is to be watchful for the installation. As they were screwing in nuts & bolts, some went in slightly crooked so that they didn't sit entirely flush against the wall. My husband commented on this, and they said they would go back and fix it, but did not. It does not bother me and the average viewer will not notice, but if you are OCD, then be watchful. Overall, positive experience though.

They did terrific!

They did a good job of matching colors and texture. It looks great. They also matched the architecture of the back yard. They spend a lot of time analyzing what needs to be done. It was a great experience from start to finish. The only negative was that when they installed the third anchor point it moved one of the stones on the patio, but it was nothing to mention. I am going to use them again.