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COMPUTER DOCTOR

Computer Repair

About us

We are a Microsoft Certified Small Business Specialist that provides IT support for home and office. Virus removal, new PC setup and data transfer, wireless networking, error messages.

Business highlights

26 years of trusted experience

Services we offer

In Your Home or Over the Internet computer repair, virus removal, new PC setup and data transfer, error messages, wireless networks, printers, smartphones, tablets

Services we don't offer

Broken laptop power adapters and cracked screens. PCs over seven years old should be replaced (we do not sell PCs)

Amenities



Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
8%
2
0%
1
8%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-12 of 12 reviews

Steven B.
06/2016
3.0
computer repair
  + -1 more
unknown
Description of Work: Did not use.
Rating CategoryRating out of 5

Larry A.
02/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Got clarification of my problem - assessed the issue and provided superb advice on realistic plans(s) of action. |OUTSTANDING telephone skills!

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Martha J.
10/2014
5.0
computer repair
  + -1 more
I have used Computer Doctor for years, and they are outstanding. This is a small company, but they provide topnotch service. They don't waste your time or money. Ralph always double checks what he has done to make sure everything is working properly. I haven't found a problem that they couldn't fix.
Description of Work: Removed a virus from one of my computers and did a checkup of the server at my home office.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Janice P H.
08/2014
5.0
computer repair
  + -1 more
They are wonderful. Called Thurs. 8/14/14 left message. Within an hour they called me back. After a brief discussion, I knew I was in the right place. Ralph, the IT director, arrived at my home the next day. Since I am someone who does not know a lot about computers, I click on things when I should just delete. Neither my phone conversation or Ralph made me feel and quot;how could you do such a stupid thing.and quot; I have no more pop ups or strange messages and my speed is faster. In the future I will probably do remote with them, but for the first time it was wonderful that they came to the house. I will have them check my computer once a year just to be sure everything is ok and up to date. I felt the price was very reasonable and was very pleased with their service. They have a client for life. Call them, use them, they are the best.
Description of Work: Cleaned up computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from COMPUTER DOCTOR
Thanks for the kind words!

Tom Y.
03/2014
5.0
computer repair
  + -1 more
After finding Computer Doctor on Angie's List, I called to discuss my dilemma. The owner, Bryanna, was very knowledgeable and helpful in guiding me through the various scenarios. I was particualrly impressed that Bryanna offered all her time and info at no charge---she didn't want me to invest a lot of money in a five year-old computer. First she asked me to run a free Malwarebytes program to check for malicious items. Then she emailed me a Trend Micro diagnostic kit for uninstalling the program. When that didn't work she had me download MS Security Essentials (a free download) and run it. That did the trick! The Trend Micro program vanisned! And the entire process didn't cost me a cent. With that kind of service and professionalism, you can bet I'll use Computer Doctor again---and recommend the company to my friends!!!
Description of Work: Guided me through the detailed process of manually uninstalling a security program that would not respond to MS uninstall feature.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from COMPUTER DOCTOR
Thanks [Member name removed]--glad to help!

elizabeth G.
05/2013
5.0
computer repair
  + -1 more
After having struggled with my computer not functioning properly for quite some time, in desperation I called the Computer Doctor who I had recently seen advertised in a couple of different places. Ralph arrived on time and I got a call ahead to say he was on his way. His appearance was very neat, he was very professional, and most of all he fixed my computer after so many months of frustration with it not working. He was thorough and explained everything to us along the way regarding what he was doing. He got our input to make sure we agreed with any changes he made to the computer. We would definitely use the Computer Doctor again.
Description of Work: He fixed my PC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from COMPUTER DOCTOR
Thanks [member name removed], glad to help!

Emmet R.
02/2013
1.0
computer repair
  + -1 more
I left my name and number over 24 hours ago and still haven't received a call back. I'm moving on!
Description of Work: No Call Back
Rating CategoryRating out of 5
$300

Response from COMPUTER DOCTOR
Sorry about that! We usually can respond within 24 hours but the message from your cell phone was a little garbled, had to look you up on the caller ID and take our best guess as to your number. Just called you this morning (we don't usually work weekends) and you told us you already had it taken care of. Does this really deserve an F rating?

Mary F.
11/2012
5.0
computer repair
  + -1 more
Working with The Computer Doctor is so easy and quick. Sometimes I was able to fix the problem over the telephone by working with Bryanna. All personnel are true professionals and great to work with, either over the phone, remotely, or home visit. I thoroughly trust their judgement and expertise.
Description of Work: I've used The Computer Doctor for the past 6 years and have been fully satisfied with all services and expertise. Services performed include setting up a new PC, erasing data from hard drive, security and diagonistic testing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from COMPUTER DOCTOR
Thanks Ms Fleming!

BILL R.
11/2012
5.0
computer repair
  + -1 more
My company has been working with Computer Doctor for several years. When I was in need of a new laptop computer, I sent an email to Bryanna so that she could make a suggestion on a new system that would meet my needs. Bryanna promptly emailed me back with specifications of a new suggested system based on my requirements and requests. Once the new computer was shipped to my office, an appointment was set with Ralph to assemble and install the system. Ralph arrived on time. He got right to work assembling my new computer system. He worked very efficiently installing the new software. Ralph went out of his way to answer my questions regarding the new operating system and its features. I could not be happier with Computer Doctor. They have supported the computer needs of my company for years. My only advice for Ralph and Bryanna is that they better not retire before I do, or I'll be knocking on their door!
Description of Work: 1. Provided a consultation concerning the purchase of a new laptop computer. Recommended features, processing power, and accessories. 2. Assemble and install components for a laptop computer with a port replicator in my home office. 3. Install relevant software and applications for the new computer. 4. Give a detailed explanation of the new hardware, software and its capabilities, answer questions regarding the operation of new hardware and software.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from COMPUTER DOCTOR
Thanks--we are happy to help you and the entire Root Electric family.

Roy B.
10/2012
5.0
computer repair
  + -1 more
smoothly and reliably
Description of Work: backed up old data to HD, setup new pc, reloaded MS Office, setup new printer-- 1,5 hrs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Richard M.
10/2012
5.0
computer repair
  + -1 more
Arrived on time, very professional and engaging, described process, asked questions as needed. Work was all well done
Description of Work: Install Windows 7, defrag, eliminate vius, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$262.5

Response from COMPUTER DOCTOR
Thanks--we have enjoyed helping you since 2006!

mark M.
10/2012
5.0
computer repair
  + -1 more
work was excellent and timely.
Description of Work: repair virus damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from COMPUTER DOCTOR
Thanks Customer we are glad to help and value your business. Can you beleive we have been helping you since 2005? Time flies!

    Contact information

    11646 RUMFORD CT, Woodbridge, VA 22192

    www.thecomputerdoctor.biz

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    COMPUTER DOCTOR is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    COMPUTER DOCTOR accepts the following forms of payment: Check,MasterCard,Visa
    No, COMPUTER DOCTOR does not offer free project estimates.
    Yes, COMPUTER DOCTOR offers eco-friendly accreditations.
    No, COMPUTER DOCTOR does not offer a senior discount.
    No, COMPUTER DOCTOR does not offer emergency services.
    No, COMPUTER DOCTOR does not offer warranties.
    COMPUTER DOCTOR offers the following services: In Your Home or Over the Internet computer repair, virus removal, new PC setup and data transfer, error messages, wireless networks, printers, smartphones, tablets
    Broken laptop power adapters and cracked screens. PCs over seven years old should be replaced (we do not sell PCs)

    Contact information

    11646 RUMFORD CT, Woodbridge, VA 22192

    www.thecomputerdoctor.biz

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed