APPLIANCE CONNECTION

Outstanding

Fast, quick and solid install

It went smoothly.

Without a hitch

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It went very well. The young men who delivered and installed them were courteous and answered all my questions.

My neighbor recently purchased kitchen appliances from Appliance Connection and recommended that I look there. The appliances were for my daughter's newly remodeled kitchen. She had never purchased appliances before, and it had been a number of years since I did. We were starting from scratch. Alex Sorto gave us lots of information about the various brands and prices. He also researched brands with rebates that would enable us to stay within budget. Since Appliance Connection was our first stop, we took the information with the idea of doing more research. Alex took the appliances that we had considered and sent me a spreadsheet showing the various combinations of brands, model numbers, prices, and rebate opportunities. Armed with this information, I was able to compare the prices with other companies both local and online. It also gave me the opportunity to check the appliances on Consumer Reports. I discovered that the prices at Appliance Connection for excellent products were the best prices that I found anywhere. We saved quite a lot on them, even when everyone was having holiday weekend sales. Knowing that I had gotten the best price I could find, I was able to finalize the sale over the phone. Still I held my breath expecting that something would hold up delivery, etc. A day later, I received a call arranging the delivery date. Three days later they were delivered. The driver call 30 minutes before they arrived to alert us that they were on their way. They unboxed them so we could see that the appliances were okay. We didn't use them for installation since our contractor would be doing the installation. All in all, we were very pleased with the whole process, and I would definitely recommend Appliance Connection and Alex Sorto, a very helpful young man.

I bought a dishwasher at the store. Nancy, the salesperson, was great. Easy to deal. The guys that installed it were very professional. They added extra supports to mount the dishwasher to, explained the dishwasher clearly and were pleas talk and polite. They cleaned up and were better than installers from others places that we have used. They also explained that the previous dishwasher was installed incorrectly. He asked if they were the ones that did it. They were not. It was the dummies from Bray and Scarff.

I have used Appliance Connection for years, and up until this point I recommended them to everyone. And then this group of dopes came in and replaced my frig. They didn't know what they were doing. And they damaged the water line and caused water damage in my basement. And THEN their management got belligerent with me about it, trying to tell me how I shouldn't contact my insurance company, and trying to treat me as if I were a total moron. Of course, now it turns out that they supposedly don't have any insurance, and I have to eat my deductible.

First, I was thrilled to find a store that has a lot of appliances on the floor for me to look at! I started looking for a refrigerator and a dishwasher, and this was the only place that had eight fridges for me to see. I need a counter depth model, and there are not many on showroom floors. Melanie knows all there is to know about appliances, and not only answered my questions, she also gave me some ideas that I would not have thought of. It ended up that I need cabinet work before I can get the fridge, but I bought a Bosch dishwasher. The price was a tiny bit higher than the big box stores, but they worked with me. It was worth it to me to pay a little more as I have a strong feeling that this is a company that I will be using again as soon as my other appliance needs are defined. The installers came on time and their work was thorough and very clean. They showed me how the new machine works and gave me some tips on getting the maximum out of my dishwasher. I am thrilled as my old one did not like dirty dishes. This one loves them! A very professional group.

We purchased a gas range with an over-the-range microwave to replace our old and broken range/microwave combo. The sales person (Sally) was great. She was extremely helpful. Upon delivery the installation crew could not install the microwave due to the lack of an electrical line for the microwave. They installed the range and took the microwave back to the store. The installation went smoothly and the crew was very professional. The next day I purchased a range hood to replace the microwave. They were able to install it the same day. A different crew came to install the range hood. They were very professional and cleaned up before they left. They do have a restocking fee for returned items but we weren't charged it due to another customer purchasing the microwave we returned. This is our first experience with the Appliance Connection and was very impressed with the service. Will highly recommend to friends.

We were very pleased with the price and service they provided. In particular, we liked the fact that they have in-house installers, not sub-contractors. The installers came before installation to take detailed measurements of the cabinetry. They informed us that the openings for the dishwasher and built-in microwave/oven combo had to be enlarged. Since we live in a townhouse, they took detailed measurements of the stair clearances. They determined that the full-depth french door refrigerator we were planning on purchasing would not fit through the stairway. This information saved us the hassle of having to return appliances that would not fit in our townhouse. We ended up purchasing a counter-depth french door refrigerator, which fit through the stairwell. During the installation, the installers made some minor dents in the stairwell drywall trying to get the refrigerator up to the second floor kitchen. They photographed the damage and later sent one of their crew to patch and paint the dents. Now that is what I call service! They were punctual, professional, and returned all of my phone calls. I highly recommend this company.

We worked closely with Randy to find the right appliances that meet our needs for our kitchen remodel. Randy supplied us with multiple quotes based on various combinations and work diligently to find the product we needed within the required time frame.

They were marvelous. They are very knowledgeable and they listen very well. Regardless the price, they are very honest. The pricing was excellent. I have heard reports on them coming from other people, and they were also very pleased.

I have always had a great experience with them.

Very knowledgeable about the model we wanted. Gave us a good price, and were able to deliver and install in four days. Quick and professional service. The installers called ahead of arrive, just as promised. Quick, pleasant and professional install. Very nice guys, knew what they were doing.

Needed to replace our microwave oven that is above the stove. Store was recommended by All American Appliance Service who tried to repair our existing microwave. We searched online to see the types of models that were available and went shopping. First to Appliance Center where we got a full demonstration of the models we were interested in and discussed the prices. Then we went to Lowes, Sears, and Bray and Scarff. Found few models, few connected to electricity, and uninformed staff. We quickly returned to Appliance Connection to close the deal.

I went to them because the contractor finishing my basement works with them and I was going to get the contractor's price. I was told to deal with Mark Romeo. I called him many times, left messages but he would NEVER return my calls. I had to just keep calling until I was lucky enough to find him at work and not busy. I spoke to him on Monday and he said that the item would only take a few days to get. He said they could deliver by Friday. I never heard from him with a delivery time so I called again. Once again I could not locate him and he would not call me back. Someone else looked in the computer and there was no record of my order. They got in touch with Mark Romeo and told him to call me. Once again, he didn't. I called until I reached him and then he lied and said that he didn't think that I wanted the item delivered that week. So now he says he will have it by the following week. The following week comes and still no word on when it will be delivered. I had to keep calling, finally asked for the manager, Jim Mosher. Then I hear from Mark Romeo and he says that he will bring it to my home himself the next day. Well he didn't. Once again I called the manager. I finally get the item delivered and then they wanted to just drop it off and not even install it. The delivery guys slid it in place for me, which I was grateful for, but there is a decorative piece on the bottom that has never been right, it keeps falling off. Probably because it was never installed, just slid in place. Weeks later I get a call from Mark Romeo because he forgot to charge my credit card even though I had given him the account number several times. He leaves a message on my machine wanting me to call him back immediately so that I can give him the number again. Now if only he had EVER returned any of my calls maybe I would be willing to call him back immediately, but now he can wait just like he made me wait. Well I guess he didn't want to wait because he had the manager, Jim Mosher call my house and threaten to come over and take the appliance back. I give the credit card info to the manager, and explain how awful they have treated me. He says he will send a receipt along with a gift certificate so that they can earn my business in the future. Well the receipt came, but oh what a surprise, no gift certificate, not that I would have used it. I WILL NEVER BUY FROM THEM AGAIN!!!!!

We have been using GE for years and have had a lot of problems. So we were excited to try a new brand and were very happy with the rebate we had gotten back on our old one. It made it worth while to try out something new. I think that this company took good care of us.

The salesman was very helpful and informative in the store and gave us very good advice on which appliances to choose. He was also able to offer a small discount. We arranged for immediate delivery of our washer and dryer, and everything went fine. The delivery men were punctual and friendly, and there were no problems with the installation process. They also removed the old washer and dryer. We arranged for the kitchen appliances to be delivered at a later date, and this is where the problem started. Our appliances were due on the day the remodel started, but they were delivered late, not by much, but still late enough to hold up the progress of the remodel for a day or two.

Went here because they have a very large brand selection. Paid for installation, but the 2 men who came were new and had NO clue as to what they were doing and could not do the job; the job needed an experienced person. At another shipment when the last appliance arrived the 2 crew knew what they were doing, but for this all they had to do was unbox it. Did a lot of comparison pricing and thought prices were very fair. Had to hire another company to do the appliance installations.

THE EXPERIENCE WITH APPLIANCE CONNECTION WAS A PLEASANT ONE DURING THE PURCHASE OF THE APPLIANCES. SEEMINGLY INFORMATIVE INFORMATION IMPARTED TO US AS CONSUMERS, ALTHOUGH WHEN THE INSTALLATION OF THE STOVE BEGAN, IT WAS NOT AS EASY TO INSTALL AS STATED. WE NEEDED A NUMBER OF ADJUSTMENTS MADE THAT, IF TOLD TO US BEFORE THE BASEMENT CEILING WENT IN, WOULD HAVE MADE THE APPLIANCE A LOT EASIER TO INSTALL.