Incorrectly diagnosed the problem with the stove. Tried to fix what they thought was wrong with the stove. Took two visits and ultimately gave up. Sears repair guys fixed it with no problem.
Description of Work: Fix broken stove.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$60
Christopher J.
05/2015
5.0
small appliance repair
+ -1 more
Angie's List customer service representative entered review on my behalf but on the wrong service provider. Corrected with Apple Appliance in Ashburn, VA
Description of Work: N/A
Rating Category
Rating out of 5
Michelle F.
09/2014
1.0
appliance repair
+ -1 more
The technician was polite and mostly cleaned his work space once he was finished with his job. However, I was upset that he took the entire dishwasher apart before looking at all the parts involved in what was tripping the error code. I took the time to explain what the problem was and showed him the error. I explained that we had looked up the error code and what it meant. I was upset that no one called me and that it took two weeks to get a hose installed. I was bothered by the lack of responsiveness from the company. I was most upset though by the noise my dishwasher made after the technician had taken my dishwasher apart and put it back together again.
Description of Work: The company changed my original appointment window. The technician arrived and I explained that I had looked up the error code for my dishwasher. It was a drainage problem. He took the dishwasher apart, including the inside mechanism before he finally looked at the hose. The hose was clogged. He told me the hose would have to be ordered because they don't carry the correct hose, but that it should arrive within 3-5 days. I waited over a week before contacting them. It was two weeks before the technician came back with the hose. After he installed the new hose, my dishwasher did not sound like it used to. I had bought a quiet dishwasher, it is now noisy.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$40
sam D.
06/2014
5.0
appliance repair
+ -1 more
Professional, on time, will,use again if necessary. Top notch
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
APPLE APPLIANCE SVC is currently rated 3.1 overall out of 5.
No, APPLE APPLIANCE SVC does not offer free project estimates.
No, APPLE APPLIANCE SVC does not offer eco-friendly accreditations.
No, APPLE APPLIANCE SVC does not offer a senior discount.
No, APPLE APPLIANCE SVC does not offer emergency services.
No, APPLE APPLIANCE SVC does not offer warranties.