'58 Foundations & Waterproofing

I am pleased with explanation by Frank Braxton, the Service Manager. "The average life of a sump pump is seven to ten years, but the two main factors that determine that is the head pressure (the vertical run of the discharge) and how frequently it pumps. We have known pumps to activate every half-hour to others that only operate once or twice a year. Your surrounding conditions will determine this, and since I have not seen these site conditions, it is hard to determine what would be the average life of a pump in your residence. Seven to ten is the norm per the manufacturer".

Professional, prompt, and effective.

I received quotes from 4 places. B dry quote was the lowest, the other companies were quick to match the price. I really liked that fact that they had a standard price and didn't have to haggle. I felt like I was being hustled by the other companies. They arrived on time for the job, finished it in the time the indicated and did a very good job. We are very satisfied.

They had excellent communication skills and they started and finished when they said they would. Their estimate matched the price they ended up charging. They cleaned up everything and you would never know they tore up the floor. They were very timely and respectful of our home.

So far, everything has worked out great. They said it would take three days to finish and they are on their third day now.

They are very professional, knowledgeable and showed up on time. I like that their service comes with a life time guarantee of the house. I also received a special 20% drought discount with the service.

They did a good job and I would use them again.

Excellent, professional, extremely efficient. Addressed a small fix promptly. Very high quality...cleanup was exceptional.

There were 3 windows with wells alongside the back of the house that they told me they could take care of. They put drains in these wells, and two of them did not work. They said they would come out and fix it. I thought their solution wasn't sure proof. They had a warranty that I thought was attractive that said they would fix the problem. They gave them the opportunity to fix it. I chose not to have them do so. Part of it was poor craftsmanship, the other part was a miscalculation. They were honest about saying they would redo the wells, but after having one incident with my basement getting flooded again, I said no thanks. Somehow dirt, rocks, and mud got stuck in there and water raised in through the windows.

Jason arrived and quickly walked through a small portion of my basement. He then gave a great Multi-Media Presentation that followed with a $5,000 estimate. Jason did not look at the outside of our property for things we as homeowners should do to help control the water. B-Dry was the first of three companies to visit my home and I happy to say we did NOT use them. Steve Norwalk, from "WATERPROOFING, Inc." came to our home and did a THOROUGH job of analyzing our property and gave excellent instructions on how we could fix most of it ourselves. Some of the recommednations he suggested were: Replace our 20 year old sump pump, replace our sagging gutters, and found a hole in one of our down spouts where the seepage was, and seal a crack in our carport. NONE of these items were even looked at by the B-Dry rep. Waterproofing Inc.'s estimate was $0.00. We found a great company to replace our gutters and replaced the sump pump, grated the flower beds, and sealed the carport ourselves.

The crew was on time and was able to complete the job in one day. If the job had not been able to be completed in one day, B-Dry would have worked on Saturday to get it completed. We did have an issue when one of the crew hit our Direct TV dish and knocked it out of the satellite path. We called the company we used in the past for Direct TV work, and they were able to come out that afternoon and reposition our dish. I took the $125 charge off what we owed B-Dry, and they were fine with that. Overall, we were very satisfied and would use B-Dry again, but hopefully, we will not need to.

Price was fair but think it could have been a little less (price was bumped up from on-site estimate then dropped when I asked for discount based on other estimates that were higher but not much for more work) other companies said we needed more extensive work performed. B-Dry seemed more honest about the extent needed and performed the work quickly.

Work was done on time, efficiently, and reasonably mess-free. The men were quiet and extremely polite. We were pleased and have had no water at all in the basement since.

After some trials and errors, B-dry was successful at water proofing our basement. Steve and his crew were very understanding and came out as many times as possible to get it right.

The sales person forgot to put a couple items that we discussed in the contract. Re-install battery back up sump pump. Price quoted was accurate. The workers were great and courteous. They did not call when they finished working, so I did not get to check work. They did not do all the work they were contracted to do. They were a foot and a half short of the agreed length of work on two walls. They responded quickly to fix the mistake. After the storms this past weekend they responded to fix a couple spots that were not addressed by the first team of workers.

Original contact person from B-Dry was told and shown the water damage. He assessed the damage and formulated a plan of action. Work was done in one day, however when the rains came again, the same water seeped into the basement. The company sent original contact person back who told us that to fix it this time would cost another $3300. We are in the process of investigation of the company's work for us.

Everybody at B-Dry was very nice and polite - the inspector, the individuals in the office, and the work crew (2 guys). They were late in arriving because there was a crew reassignment that morning. Other than the fact that the crew asked for drinks, they did not cause too much interruption. (I had taken the day off of work since they were coming and was working on things around the house.) They worked with me on how/where I wanted the sump output routed. The guys were very flexible in this regard. At the end of it all, I was a little disappointed that no effort was put in to preventing the water from coming in the crack. They did not spray any sealant or put any cement in/over the crack. They responded quickly when I called them about the wrong address on the warranty paperwork.

Everybody at B-Dry was very nice and polite - the inspector, the individuals in the office, and the work crew (2 guys). They were late in arriving because there was a crew reassignment that morning. Other than the fact that the crew asked for drinks, they did not cause too much interruption. (I had taken the day off of work since they were coming and was working on things around the house.) They worked with me on how/where I wanted the sump output routed. The guys were very flexible in this regard. At the end of it all, I was a little disappointed that no effort was put in to preventing the water from coming in the crack. They did not spray any sealant or put any cement in/over the crack. They responded quickly when I called them about the wrong address on the warranty paperwork.

THEY DID A GREAT JOB BUT THERE WAS ONE THING THAT I WAS NOT EXPECTING AND THAT IS THAT WHEN THEY WERE FINISHED I COULDN'T PUT ANYTHING ON MY BASEMENT FLOOR FOR ABOUT 2 MONTHS. THEY DID DO A VERY PROFESSIONAL JOB. THEY WERE VERY PLEASANT TO BE AROUND.

THEY DID A GREAT JOB BUT THERE WAS ONE THING THAT I WAS NOT EXPECTING AND THAT IS THAT WHEN THEY WERE FINISHED I COULDN'T PUT ANYTHING ON MY BASEMENT FLOOR FOR ABOUT 2 MONTHS. THEY DID DO A VERY PROFESSIONAL JOB. THEY WERE VERY PLEASANT TO BE AROUND.

I REALLY ENJOYED THEIR SERVICE AND WOULD RECOMMEND THEIR SERVICES TO ALL MY FRIENDS. THE EMPLOYEES WERE FRIENDLY AND COURTEOUS AND I REALLY ENJOYED THEM.

I REALLY ENJOYED THEIR SERVICE AND WOULD RECOMMEND THEIR SERVICES TO ALL MY FRIENDS. THE EMPLOYEES WERE FRIENDLY AND COURTEOUS AND I REALLY ENJOYED THEM.

WORKERS WERE ON TIME, RESPECTFUL, PROFESSIONAL. WE HAVEN'T HAD ANY PROBLEMS WITH LEAKS OR RAINS SEEPING IN. I'M NOT SURE WHAT A NORMAL TIME FRAME FOR GETTING THIS WORK DONE IS. I DIDN'T FEEL LIKE IT TOOK TO LONG.

WORKERS WERE ON TIME, RESPECTFUL, PROFESSIONAL. WE HAVEN'T HAD ANY PROBLEMS WITH LEAKS OR RAINS SEEPING IN. I'M NOT SURE WHAT A NORMAL TIME FRAME FOR GETTING THIS WORK DONE IS. I DIDN'T FEEL LIKE IT TOOK TO LONG.

B DRY WAS RECOMMENDED TO ME BY A NEIGHBOR. AFTER A VISIT BY A REPRESENTATIVE OF THE COMPANY, I FELT I COULD TRUST THEM TO DO MY WORK. THE WORK WAS DONE, AND SO FAR IVE HAD NO WATER PROBLEMS.