Spichers Appliance

My Mother purchased a Whirlpool refrigerator from Spichers in March of 2023 and at first it worked well. Then the ice maker would not work. Spichers has been out 3 or 4 times to “fix” the problem only to once again have thence maker not work. My Mom just called them yet again today, Monday Oct 9, 2023, only to be rudely told to call Whirlpool. I will NEVER buy anything from Spichers again, and they should know this: word of mouth travels fast.

On November 20 of last year I called Spichers' service department (in Winchester) to look at my dishwasher (which I had purchased from them less than two years prior) because it wasn't washing well. A repair person came, and he diagnosed that it needed a new dispenser. He returned on Dec. 7 to install it. It did not fix the problem. I called again on Dec. 8 to say that it was still broken. He came again on Dec 12th. This time he said it needed a new wash motor and a new controller, both very expensive parts. In fact, someone else from Spichers came to give me that news and ask if I'd just like to get a new one instead. And also to say that I was going to be charged another $119 service call fee (which I thought was unfair as he should have fixed the problem the first time). The total was up around $650. Having already sunk $200 into this dishwasher I couldn't at that point give up and get a new one. But if he had told me all this at the first service call I certainly would have just chosen a new one and I'd be happily washing dishes now. So, they ordered the parts. On Dec. 26 the repairman returned to install the parts. By the time he was done he said that the washer didn't, as it turned out, need a new wash motor (or controller--I can't now remember which he installed and which he said it didn't need) but instead needed an only slightly cheaper part--the user interface--that wasn't broken before he started working on it! So now, my dishwasher was still not fixed, and he's replacing a thing that used to work. I emailed Spicher's and they checked on the part, finding out that it would be in the following week (a four week wait, total) and they clarified that I wouldn't be charged another $119 service fee, but made no other overtures to make sure I was getting good customer service. He came in put the user interface in. He said it was fixed. I washed dishes that night and it was NOT fixed. Still had the SAME PROBLEM I'd originally called them about. I called them in the morning and (to their credit) they came right over that same day and worked on it again. Finally figured out it was a piece of glass in the motor preventing it from spraying the water around. They removed that and cleaned and oiled the motor and it appears to work now. That means he replaced THREE parts I DID NOT NEED, and set me back more than $500 for a problem that he should have found and fixed on that very first service call. This is truly one of the worst customer service experiences I've ever had. I am extremely disappointed. I like to try to use local businesses as much as possible, but this experience is definitely making me re-think that.

Spichers sells and repairs appliances. My builder had purchased the appliances from them. They have been here twice in the past but they did not charge me anything for the work because my appliances are under warranty. They are very professional and very pleasant to deal with. They call before they come and the window is less than 12 to 2 o'clock. They are usually earlier than they are late. They are very polite and very clean. If they make any mess, they clean it right up. I am very pleased with them.