Russell's Roofing Co

They gave a quote for replacement of old gutters, install new gutters and leaf guards. Also agreed to replace and paint rotted wood (where needed) behind gutters. Could not provide a price for this because it wasn't known how much wood would need to be replaced. Understood. Two months later showed up without notice. It was obvious they did not want to replace rotted wood, but after being reminded of their promise, they replaced one 2 foot section and said all other was fine. It wasn't, and I ended up repairing myself over the weekend. Installation of gutter and leaf guard was completed at contract price. They charged $369.71 for replacement of the 2 foot section of wood.

Our first impression was great. Roof started leaking after windstorm damage. Left a message Sunday night. Received a call first thing Monday morning. Said they'd be out on Tuesday. Crew showed up promptly but didn't have a long enough ladder. Winchester is 10 miles away. They didn't get one and return. They promised they'd show up on Wednesday. They did call and tell us they were sick. They were supposed to come on Thursday. Did not receive a call telling us that they would not be out. We called to see if they were coming. Now there's more damage since it rained and snowed today. We cannot complain about the quality of their work as it never was done but we do think there could be improvement in customer service.......a phone call..........an offer to put a tarp up if the actual repairs couldn't be done? We canceled other roofers because they said they were coming. Not happy. Not impressed.

I made the call to Russell Roofing and they came out the next day to look at the job and suggested doing the right away before freezing weather would interfere with needed glue for the flat rubber roof. Drew assured me the repairs would fix all the problems, which was a great relief because damage was happening inside the structure ceilings and walls. There were an assortment of leaks around cupolas, metal roof leaks, and they had to replace drip edges of two rubber roofs. Once the price was set, they showed up to do the job the next week and finished the job in two days. Drew and his helper were great and work was guaranteed. No problems so far and we have had a couple of hard rains since the job was done. It was worth the cost of membership to Angie's List to find this company.

Everything went well and seemed to take care of the leak in the ridge.

arrived on time, did work faster than expected, roof leak was repaired and looks great!