Powell's Plumbing

The price was reasonable. They were prompt when they came out and the results came back as we expected; no surprises.

I was contacted by John Powell, company owner. I have to say, Mr. Powell's sincerity in wanting to resolve this issue convinced me to give him the opportunity to do so. So far so good, it has been a pleasure dealing directly with John, he seems like a true professional who values his customers opinion and is very much involved in day to day operations. Powell's are scheduled back to complete the work now that we have a couple of issues addressed and I am hoping that the finished product will be everything we have discussed, at this point my confidence has been restored and I am looking forward to getting this project behind me and I'm pretty sure they are too :) Great save John, I really appreciated you stepping in to assist.

I was pleased from the very start. When I called them, we had been hit by the bad snow storm and they came the very next day. They were punctual and very quick. I hope that I will never need to use them again, but if something goes wrong along the way I will definitely use them again. Thanks!

The two technicians were on time and called ahead to advise me that they were on their way. After they were done they explained what they had done, provided advice that would help me prevent future issues with the system and made sure to ask if I had any additional questions or needed anything else from them before they left.

Thought we needed a new water heater, but he said it just needed a new element. He fixed it and it's been working great. My only complaint was the price of labor especially since most of the time was spent with nothing to do while the tank drained.

They were hired to perform a septic tank cleanout. Two associates showed up to complete the work. They seemed to do a good job and completed the job without issue. However, one of the associates was especially curt and could use additional training with regard to dealing with customers. We bought our house about 1 year ago. We did not know where the cleanout valve was located, but had the plans and asked for help finding it. When asked he simply replied "it's $30 a foot for each foot we have to dig". His partner looked over the plans and quickly found the cleanout and performed the work at no extra charge. Had he been alone I would have certainly asked him to leave and terminated our arrangement. I suppose this gentleman forgot that I WAS PAYING HIM, not the other way around. I could have done without the attitude. They will not be asked back as there are simply many other vendors.

Price a little high but other than that it could not have been any better. I called at 9 am and they left at 1 pm with the water heater installed.

Awful experience. I have a old steam furnace which they said they were familiar with. They had to shut off the water valve to my furnace in order to install the new, very expensive standard size water heater. They installed the water heater and left. Shortly afterwards, i noticed that my furnace wasn't working. This was a Saturday and my husband was away for the weekend. It was a cold day and I have two kids. Having no heat on a cold day was not a good situation. So, I called Powell's. I told them that they forgot to turn on the water valve to the furnace. They said they could send someone later but I would be billed for the service call. I protested and explained that it was their mistake. The guy came and said that now, the pilot light was out and that I would have to call a furnace person to come fix it. He said he wouldn't charge me. So, I had no heat Sat. Night. On Sunday, I called the heating people to come out. It cost me $90.00 for the service call and to get my furnace working due to Powell's ineptness. On Monday, I called to speak to the owner of Powell's. He actually had the nerve to start screaming at me and telling me I was lucky that he didn't charge me for the return service call on Sat. Night. When I explained that the return service call was needed because Powell's messed up my furnace, he said that wasn't true. I find Powell's to be very unprofessional and over priced. My service experience was a nightmare. I do not recommend them.

They were punctual and professional. My only complaint is that the price they provided over the phone was only for the Garbage Disposal and did not include the labor. A bit of bait and switch.

I noticed my sink was backing up -no problem,I thought, just remove the U-bend and prbably just have a big old bunch of gunk right there. With some considerable effort, I got the PVC drain pipes removed only to find them clean as a whistle - the clog was somewhere after the pipe went into the wall. Called them around 11am to ask for service. They informed me they were busy on calls but said they should be able to get to me by 4. Right around 4, they called to say they were on the way. They ended up attempting to reassemble the drain to see if there was SOME movement of water because they explained that there was a $50 charge if they had to bring in the snake. They found several problems with the pipes as they reassembled, and worked to fix that only to find that the movement was too slow to use "Clobber" (professional grade chemical, so in the end, they did need to bring in the snake. I appreciated that they attempted to take into consideration the cost and do the best they could before committing to the extra charge. When all was said and done, they left me with a well functioning drain and had fixed the minor damage I had done during my initial dis-assembly. They were friendly and courteous and cleaned up after themselves. I would use them again for plumbing services.

went very well. they were there on time. had a large truck with all the tools and equipment needed for any plumbing problem. did the job in a very timely and professional manner. explained everything and made sure all was working properly before they left. would use them again.

Terrible. I had an outside water spout that was leaking where it went into the house. I called yesterday she said if someone came that day it would be after hours at the rate of $138.00 so I set up the appointment for today she said it was $98.00/hour. The employee came in cut 2 holes in the wall then said he couldn't fix it his manager would have to come out. The bill was for $105.00 I said the receptionist told me $98.00/hour he said the extra $7.00 was for gas that they don't charge the service fee any more.

We had a leak around the drain pipe that goes to the septic tank. There was a blockage. Also had a leak by the bathtub. Drain line was snaked and bathtub leak fixed. Able to get same day service. Staff, both on the phone and the 2 people who came to do the repair were both polite and knowledgeable.

Powell's Plumbing came out the same day I called. They were punctual and very to the point. They were very meticulous in what they did. They started at the base and worked their way up to solve the problem, and they did it in a very short amount of time. They went over everything that was damaged or could cause problems in the future, but they didn't try to pressure me into anything and let me make my own decisions. I thought they were a good company. I found their pricing to be more than acceptable.

The workmen were fine and did the job of assessing the problem. Took less than ten minutes to understand the problem and presented me with a $105.00 bill. No work was performed.

They had to come out 4 times to finish the job correctly. Between the first and fourth visit there was some frustration. They never sent the same crew and one of the times that they had to come back was because one of the crews did not fix the problem. They have the skills to do a good job, but not every crew has those skills or concern.

It went great. There were 2 technicians and they worked well together. They cleaned up behind themselves and left me a very happy customer.

They had to pump the septic tank, too, and our pump also went out at the same time. I thought they were good but a little expensive. I wasn't sure I wanted to trust too many people with something I didn't know anything about. They basically met my expectations. They were very service minded and wanted to help. I just thought the rates were pretty steep.

They came in at $1000 less than another plumbing company that we had got a quote from. This company's prices were much cheaper than the other 4 plumbers we had quotes from. They were good and professional. I would recommend Powell's to others.

They had done some work for us last year and we were pleased, so we didn't even look at someone else. They are good a professional. Their prices are much more reasonable than others. We have no complaints.

They came even though there was a storm. They kept on working even though the power went out. We were impressed with them. They guys they sent were very nice.

Powell's was hired last minute and we were given a 1:00 - 3:00 time window. At 11 the Powell's office called my husband and said they were on their way, he told them that nobody could be there until 11:45 at the earliest with the plumbing fixture, since our appt.time was for 1 and we were 45 minutes away. The woman responded with, "that's fine, we'll tell them to drive slow." I arrived with the fixture at 12:15 and the men were inside the house (let in by the tile guys), but had not yet gotten the water turned off or brought in all their tools. We were charged beginning at 11:40- strike one. I walked them through where I wanted it to go, and the guys started working on the plumbing. I came in about 30 minutes later and had a conversation with the plumber about the height of the shower head and where it should be placed. He took out the shower arm and said, "wow, that's a long one," so we moved the mark he had made so the water would hit where I wanted it after installation. At 1:45 pm, they came down and said everything was done upstairs and went to the basement to turn the water back on. They checked the water pressure at the kitchen sink and pointed out the water pressure was much stronger before, but that they didn't do anything to affect that so it must be coincidence and then left after charging me a whopping $350, I was a little shocked since we'd been quoted around $200 and pointed that out. The plumber said, "just because I make it look easy doesn't mean it is." I felt taken advantage of because I don't know enough about plumbing to question the pricing and he didn't want to take the time to explain it, strike two. So my husband sees the bill and calls the company a few days later to try and get a credit for the 35 minutes of time, after all at $98 an hour that's a sizeable amount. The calltaker talked to the manager and came back and said there was nothing they would do, it was their policy to charge from when they arrived. Now I understand that policy, it's meant for when the plumbers are waiting on a client who isn't home during their window. But we were assigned a time, the guys came an hour and a half EARLY and started charging! That's what a window is for, to give a time for the homeowner to be present. But really, how can you charge when you show up super early, just because? Strike three, but there's more! At this point my husband hasn't seen the work, because this is the house we are getting ready to move into. Fast forward a week and it's his first time out there, the tile has been put up the wall and everything is supposed to be ready to go. Except, it's not. The fixture box still has half the parts in it they were supposed to install, and it's too late because there is hundreds of dollars of tile installed over top of the pipes. They didn't even install the shower arm that the guy had in his hand when were talking about the height of the fixture! My husband calls back again, he's much nicer than I am in these situations, and spends 30 minutes explaining how they didn't install an important part of the diverter or the shower arm, instead putting a big cast-iron "placeholder" in at the top (the calltaker's words) Two major issues, neither fixable anymore with out a major tear out and probably $1,000 worth of demo and rebuild. And they had the nerve to say they could come and fix it, for a $98 fee. It's THEIR mistake! They tried to blame the tile guys saying they must not know what they're doing because the tiled up to fixtures... well that's because there was no box for them to stop at- the plumbing company left it in the fixture box on the floor! They said they install the cast-iron placeholder so the tile guys don't cover up the hole when they're tiling- ok, but they didn't tell the tile guys that (i asked) and they didn't tell me, in fact, they told me everything was ready to go- and they were hired to install the fixture, not a placeholder. Never using again, and I recommend you don't either. The only positive thing I can say is that the plumber and assistant were good at small-talk and they cleaned up after themselves. In the end I was over-charged, made to feel incompetent and then helpless, and I'll have to use my kids bathroom until I can save up the money to demo and rebuild the wall/tile after the plumbing is done right. UPDATE- now that we have moved in, we also learned that they switched the hot and cold water!

The men were on time and explained everything they did. The cost was exactly what I was told and I didn't have to get a contract, which other companies said I would.

We left a message on their answering service in the evening and received a call back early in the morning to schedule service for that day. The guys did a great job, were friendly and helpful. They had everything they needed to do the job with them, and were willing to take on an additional project while they were there. A nice surprise was they brought shoe covers for their shoes so they wouldn't dirty my floors. I felt this was very respectful of my home and much appreciated. They even went above the call of duty by helping a friend with a jump for a truck which wouldn't start. I wouldn't hesitate to use them again.

Do not go with a plumbing company for well service. Powell did not have the experience or equipment to deal with my well problem. No water pressure coming from my well. There was water (puddle) at my well housing. The pipe coming from my well was leaking. Powell ended up dropping my old well pump to the bottom of the well. They could not retrieve it. They installed a new pump/pipe only half as deep. I can only use my water for a limited time 'til it replenishes. They fixed the leak , but now I have to get the pump pulled and dropped down to the full depth so I can have normal water capacity..... STAY AWAY FROM POWELL's for any WELL/PUMP service ! Go with any other company for WELL service....