PMSI Pest Management Service Inc

PMSI was great! Both Jeff and Chad were prompt, polite, professional and extremely thorough. We know bedbugs are difficult to treat but they are gone. We've had one of our two follow-up treatments. These guys are the best!

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We have a large Virginia Department of Historic Resources owned historic home and 2 tenant houses for the technician to treat every month. He is always punctual and professional. Mr. Hart is courteous and always ready to answer questions for our tenants and staff members.

Mr. Owens was prompt and courteous to staff and tenants during his visits to our property. He cleaned up after each daily trip to check the traps in the attic. He explained that they do not set traps over the weekend, because they do not check them over a weekend and it would be inhumane to leave an animal trapped over the weekend. We appreciate his daily reports of what he found.

Mr Fortune arrived at the scheduled time. He has always been prompt. We have done business with PMSI for more than 5 years. I took him up to the attic space in our tenants apartment and he 'went up for a look'. He did in fact see squirrel droppings. He also alerted me to the probable entry point and suggested ways to close up the space. Mr. Fortune remembered that we manage this property for the Virginia Department of Historic Resources, and was respectful of the historic preservation measures that we must follow. He also noted that there was evidence of powder post beetles and suggested an environmentally safe treatment for all wood boring insects. We contracted with PMSI, to have traps set and for the wood boring insect treatment.We trust Mr. Fortune and he is our'go to guy' for anything Pest Control Related. He is professional in every sense of the word.

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I would NEVER RECOMMEND this company with the current management. I had good service and treatment from PMSI for approximately 3 years and then new management took over. I had three notices from PMSI that my credit card on file was not valid. Because of those notices, I proceeded to pay via my electronic bill pay. Meanwhile, they billed my credit card without my knowledge to the amount of $210.00!. I called as asked about the double payments. Patty (owner) told me I had to pay for the mosquito service in advance (Never Had I Been Told That - EVER). Patty (Owner) argued with me on the phone about the amounts, pre-payments, whether or not that had told me that my credit card was not valid or not. Patty (owner) repeatedly loudly talked over me. Patty (owner) would not let me get my sentences out. Patty (owner) did not follow my directions to wait until the last payment from my bank arrived at PMSI so all of this could be settled. I cannot believe that an owner would talk to a client this way and in this level of loudness and rudeness. PMSI still owes me $105.00. Horrible - non-existent customer service. Horrible customer relations. I cancelled my account and I hope never to deal with them again!.

Very professional company from office person to inspector and to the technician. They been very prompt and knowledgable in what they do.

They came when they said they would. As far as I can tell it has been effective. They were professional. I guess for what they done they are excellent. I need to change that in the future if there is any problem. I would use them in the future.

Overall, they were excellent. They were easy to contact, easy to schedule. We still had a little problem after they came out, and they came back out and identified/treated the problem with a different type of treatment.

They are fantastic. Their follow up is excellent. They call me before they come to confirm the appointment. The technician's name is Ben. He is fantastic, very professional and very friendly. They are great and I am happy with them.

We really like their service. We have used them for over 8 years.

We are pretty happy with them. They got the bedbugs cleared up after a few treatments. When we moved into the house, they treated for roaches in the kitchen. They got rid of all of them. We haven't seem any for years. I would recommend going with them. They are a good company, and I'm happy with the work they have done. The technician has always been very polite. We had to get out of the house for a few hours afterwards. It was a generally positive experience.