3D Cleaning of Virginia Inc

I am giving 3D Cleaning an overall F because of the attitude and arrogance of the owner, Darlene. I have used this service since January 2016, and have been satisfied with cleaning crew and the service provided. They showed up on time and did a reasonably good job. The problem started when I needed to make a change to the schedule during a period when Darlene was out of town or unavailable. I left a message with one of her office staff requesting the change and asked some questions, which the person taking the message could not answer. She said that Darlene would call me back the following week when she returned. Darlene made a change and put me into a slot that was much later than I requested and did call me to tell of the time or ask if it was convenient. I called the following day and talked to Darlene, who said her message did not say to call back, so she didn't. When I told her this was not the case and I was expecting a call to advise me if the arrival time I requested fit the schedule, she immediately became very defensive and hostile and told me that I had three options: 1. Take the original schedule, 2. Keep the revised schedule which was hours later that what I wanted. Or, 3. Find a new service. She was very nasty and said she was having a bad day and would call back when she calmed down. She did call back several days later and I told her that we both probably had a bad day and this was just a simple misunderstanding on both our parts and I would stick to the original schedule. Darlene led me to believe that she did not want to deal with me in the future and said I should find another company to do my cleaning. She further said that when she makes a decision she never changes her mind. I thought that the customer was always right and my giving in to her rigid ultimatium would set things right. Apparently 3D Cleaning has so much business that they can dictate every detail of the service to their customers and if you dare question them or try to make a change that is convenient to you, they refuse your business. They bill themselves as a company based on Christen values. This is not Christen philosophy, it is the height of arrogance. If you want to walk on egg shells each time you have to deal with Darlene, use this company, otherwise stay clear.

It's very nice. They do a fantastic job every time. Quality is an A+. I would definitely use them in the future.

We've been faithful customers for many years. Everything looks wonderful. I'm very, very happy. Pricing is fine. It's very reasonable and I'm very pleased with it. They are very good. They send someone who is one of their assistant managers over to make sure everything's alright. They are always on time. They show up when they say they will.

The reason why I disengaged with them is because I left my job and I could clean my own house. I would definitely use them in the future.

We have been using them for about eight weeks. They are very thorough with their work and they just do their job. I always use them and they come and do every other week.

I felt the 2 guys that came did a good job. I was glad I was home to look at the windows because there were a few that needed to be redone. Other than that they were very willing to do a good job.

Our cleaning team leader, Linda, made sure all jobs were done. She checked before leaving to make sure I was happy. I was! I will be using their service twice a month from now on.

The first cleaning took several people and several hours. (It had been a while since my house had been thouroghly cleaned.) There were still some issues after this cleaning to include cobwebs in the corners of ceilings and dust bunnies hanging from the ceiling near the ceiling fans. The rugs weren't very clean either. I received a call the next day from the office mananger asking if the cleaning was to my satisfaction. I told them of my concerns and they said they would correct it on the next cleaning. By the 3rd cleaning, the cobwebs were gone but the dust bunnies still existed and the rugs looked like they had not been touched. On the 4th cleaning, the same issues existed and a small tray was knocked off of my wall. The note left said "This fell from the wall. I tried to put it back up but it wouldn't stay." Of course it wouldn't stay because it was in 3 pieces. I then sent an email with my concerns and letting them know I would not need there services. I recieved an email back letting me know they would credit the last cleaning and if I wanted there services in the future to let them know.

I am completely satisfied with this company. One is probably to find something negative to say, but I have no complaints. They are the best and most reliable cleaning company I have ever used.

Excellent, prompt, courteous, and efficient.

Everything was great as usual. Have used 3D Cleaning for the last nine years with no complaints. I chose this company when I moved to the area based on the fact they performed background checks on employees. I have been happy with their service and many of their employees have been with the company during the years they have been cleaning for me. They are all very friendly.

I have met with the owner and plan to begin using the service tomorrow. The owner is very professional and appears to be eager to please.

Wonderful experience. I have used 3 D cleaning for over 5 years and have always had a fantastic experience. I highly recommend 3 D cleaning!

Over the year i have had excellent service from this company. The members of the cleaning crews have been polite, on time, and efficient.

I met with the owner first so that she could determine my needs and construct a program based on this. We have used 3D Cleaning on a regular schedule for two years.

Our team of cleaning ladies are on time,conciseness, and do a great job.

3D Cleaning makes our house shine. The floors, bathrooms and counter tops sparkle. The sofas, rugs and furniture get a good cleaning as well as the baseboards and wall hangings. Our daughter is allergic to harsh cleaners but she never has a reaction after 3D has been here. Anyone can fluff the pillows and make a house look clean on the surface but 3D cleaning gets into the details and makes sure the house actually is clean even in the hidden corners. Darlene does not believe in having even a slightly unhappy customer. If anything goes wrong, she will make it right.

Always on time-have been using them for several years-my bathrooms look like new!

I've used this company since 2009 every week. I recommend this company to my friends and family all the time!

They do an excellent Job! Very effecient and customer oriented! They also accomadate last minute reqeusts when needed. I love this company.

Grate team of ladies who take care all the items in my home while cleaning. Very detailed and trustworthy. Tery's team calls on me and they are wonderful.

The team of 3 arrives promptly and gets to work right away. Susan's team is great! They all are very nice ladies and do a great job keeping my home looking nice. If there is a problem, I'll address it with either Susan or Darlene and it is resolved favorably right away. 3-D is easy to work with and is accommodating to my schedule--either work or vacation. I can trust 3-D to be in my home regardless of whether I am there or not. I also have a dog who the ladies are very nice to!

They usually have a crew of three. They are very thorough and responsive if there is a problem. They try to keep the same crew each time but maintain detailed records for any crew. Most cleans. They will commit to a day but not a time. They are very flexible about allowing customers to change days.

Vanessa's team arrived as scheduled and immediately began cleaning.

Wasn't at home but when I arrived house all windows were sparkling. Few things were not placed back in order inside but otherwise very happy. One whole of wine broken. Definitely very professional.