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1.01 Reviews
Showing 1-1 of 1 reviews
Silviu D.
08/2012
home theater design
+ -1 moreHiring Xactec was a very lousy experience overall. I had this kind of job done at my house before, laying a cable. It never took more than 4 hours and it never cost me more than $150. When I got the invoice in the mail I was surprised. to see the job priced at $472. That much for laying a cable from a second floor room to a first floor room for rooms on top of each other!!! I called the company and a polite guy there, a marketing rep, tells me that he'll investigate the issue and get back to me, acknowledging that the price seems high for only a single-cable job. When the rep gets back to me he tells me that the price is right and that the only thing the management could do is to offer me a 15% discount, which would drop the price to $399. I said that I feel deceived. In no way, shape or form if I would have stayed home when the tech did the job and I would have seen the guy drag past 3 hours on the job I would have left him to continue like that. I offered to split the price in two, sure the Xactec management would understand my point of view. Surprise, again, they did not, the management would only agree to a 15% reduction. At this point, I concluded that money is the most important thing for this company, regardless if along the way they trample on customer satisfaction. As far as I am concerned they sold their reputation for about $200. I was completely dissatisfied with the Xactec management. I considered their "discount" just another slap, so I paid their invoice in full. But I would not expect any of them to learn anything from this. I will never hire them again. I do not recommend Xactec to anyone. An unfinished job (the cable only got image, but no sound!), damage to my house, more than twice the expected time to even do the unfinished job, and, on top of everything, super-lousy management! That's Xactec's reputation. The Xactec management had plenty of time to try to fix the botching, only to tell me in the end that it is all on me. That is how Xactec treats its customers! What I got from Xactec is a cable, a broken brick on the outside wall of my house, and an image without sound.
Description of Work: I had a satellite cable originally installed to a room on the second floor of my house. I wanted this satellite cable split and routed to a tv set on the first floor also. The two rooms sit on top of each other. It seemed like a simple job. I contacted Xactec and told them about the cable job around January 2011. They told me that their expertise is to install security systems in houses and that a cable job like this would be an easy task. Xactec agreed to do it, I was told their going rate of $65/hour and I agreed. The Xactec technician showed up around 9 AM on Feb 1, 2011. I described the job to him, I showed him the room on the second floor, the room on the first floor and what needed to be done. The technician said that it should be no problem. I went to work, and, to my surprise the technician was still at my house when I returned around 6 PM. I expected this kind of job to last no more than 3-4 hours. He was still not done after some 6 hours! When he claimed he was done we tried it and the tv set on the first floor had image but did not have sound. The technician worked on the sound for another 1-2 hours without success. At some point the technician claimed that it should be fixed by some connector I did not have at home and he did not have in his stock. We went to a RadioShack about 2 miles from my home, he got the connector he wanted, I paid for it, but upon return to my house it turns out that it did not work either. Eventually he stated that he did not know why it was not working and he just gave up on it. Before he left he told me that I will get the invoice in the mail and that no payment was due at that time. The next day I inspected the technician's work outside the house. I was told by Xactec that their techs are very careful and take good care of a customer's property and belongings. The Xactec technician penetrated the outside brick wall of the house to route the cable, which was fine with me. What was not fine was that he fractured part of a brick while drilling through it and he just left it like that, he did not repair the brick., although he was supposed to do it.
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$472
Contact information
309B McLaws Cir, Williamsburg, VA 23185
www.xactec.comLicensing
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Service Categories
Stereo and Home Theater Systems,
Website Design & Development,
Phone Repair,
Computer Repair,
Home Security Systems
FAQ
Xactec is currently rated 1 overall out of 5.
Xactec accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, Xactec does not offer free project estimates.
No, Xactec does not offer eco-friendly accreditations.
No, Xactec does not offer a senior discount.
No, Xactec does not offer emergency services.
No, Xactec does not offer warranties.
Xactec offers the following services: Automated business solutions: Telephones, alarms, video systems, public address, consulting, cabling, wireless, web services.
Contact information
309B McLaws Cir, Williamsburg, VA 23185
www.xactec.com