HOME DEPOT INC

Home Depot Washer/Dryer Installers - Error after Error. Note that big box stores like Home Depot do not have their own installers; they "sub out" (hire a third party) to deliver and install your appliances. We purchased an expensive ($2,400) General Electric washer/dryer combination. We have no complaints about the appliances - the 1 star is a result of "multiple" installation errors by two different Home Depot installation teams. After repeated installation errors by different Home Depot teams, the apologetic appliance manager at our Home Depot opined that they are at the mercy of substandard installation contractors. Here's what they did wrong: 1. Install Error #1: We had to pay extra for additional hoses since the dryer has a "steam" setting and requires water input. They brought the brand new hoses and left them in the unopened bag laying in the laundry room. When I called (10 minutes after they departed) the lead stated that "Well, most people don't like the stream setting". I stated that we paid extra for the dryer with steam and the extra hoses and Y adaptor, and with an irritated tone he asked "do you want us to come back to install the water to the dryer"? Of course we do. They came back and installed the hoses. 2. Install Error #2: We found that the washer's cold setting would not work, and (after a lot of back/forth) it was because the installers "reversed" the hot/cold hoses, even though Hot/Cold input is clearly marked on the washer. Before we realized this error, we contacted Home Depot, who advised that we should contact GE (Warranty issue). The GE tech called to say that he "guaranteed" that the hoses were reversed, based on the symptoms, and it was not a warranty issue, but a bad install. We went back to Home Depot again to speak to the appliance manager, who arranged another visit by the installers (which now leads to install error #3). 3. Install Error #3: Home Deport arranged for a "different" installation team to check the washing machine hoses. They "looked" behind the washer and said that all is correct and the GE Technician was wrong. They are certain something is wrong with the washer. If they had simply "traced" the hose from the spigot to the washer they would have found it was reversed, but they did not do that. Back to GE warranty folks, and (now a month or so after the washer was installed) the GE technician (John, who was excellent) visits, and within a minute shows that Home Depot had the hoses reversed the whole time. He reverses the hoses and all is now well. We went back to speak with the appliance manager at our Home Deport, and he apologized and thanked us for letting him know.

did not go, price to high

Roof probably not more than 1200 sq ft. Called him 3 times to get the quote which he kept saying he sent me (not) and then he scans and texts me a page on his clip board with $14,700 for architectural shingles and 1 skylight replacement. no measurements nothing. Called and left a message asking for measurements and what did he base his price on and never heard back. Brother paid $15,000 to Home Depot for replacement arch. shingles on 2 story 4500 sq ft house with at least 2500 sq ft roof. in premium location. Even though I told him it's my rental house he quoted 50 yr warranty and said it's good for resale. I'll be dead in 50 yrs so 25 year warranty is just as good for resale. When people don't return your calls or have no answer for a valid question - run. Who buys a new roof without comparing prices? Yes my 2nd price was $6000. Sad that his was Home Depot Service Rep as I've had Home Depot install garage door opener and whole house carpet with great service. Really disappointed, guess the guy was a crook?

Did not go well. Their cost was $4000 more then Lowes for the same type product and service. Sales rep came to our home without the roofing samples that we could match up to the house. He was using an IPAD to calculate cost and was struggling with that. He was unable to give us pricing on the facial wrapping. We also needed to have a Chimney removed and that wasn;t something that they could offer. He never followed up with us to see if we were going to choose Home depot for this work. We make frequent purchases at Home Depot and haven't ever had any other issues. This technician was from the Norfolk/VA Beach area. There was no local salesperson.

The job went well and occured as was stated in the estimate. Workers were on time and professional. Showed integrity by not installing a piece they deemed inferior. Worth waitng the extra couple of days for another piece to be cut.

The installation by Home Depot Inc was very fast. The measurements were totally accurate. The people who installed were very neat. They cleaned up everything and informed me of all their procedures.