Blairs Hardwood Floors

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We were out of the country when the hardwood floors were refinished. When we returned the floors looked great, the house was clean and all we had to do was move the furniture back into the home. We were amazed as to how clean the house was - even the HVAC vents. We found no dust anywhere.

Started OK with the devilvery of the wood and the dumpster - both came on time. Remeove and install new floors: The first day appeared to go OK. The second day the foreman didn't show so the other two workers continued unsupervised. They put dent/holes in almost every wall and in the base boards. They left gaps around the edges that were too big for the shoe molding to cover. They used a lot of top nails that caused problems later. Some of the corner and irrgegular areas requiring more skilled cuts were done very poorly. Darren Blair finally showed up late on the second day, called the install supervisor to come back to fix some of the bad areas and then left. The supervisor finally showed and fixed one area. Darren came the next day to begin finishing, etc. I was supposed to have gotten a sample of the wood stained to confirm the color. That never happened - unfortunately. Darren applied the stain to the entire area - five rooms - and then commented that the color didn't look right (it was pink!) but told me it would darken. The next day we went through several trial and error attemps to darken the stain before giving up. Over the next two days Darren sanded the entire floor back to natural. That means I will be able to refinish the floors one less time. Darren went and got another gallon of stain one shade darker. That was when he discovered that the store had mixed the original stain incorrectly. He asserted it wasn't his fault - which it probably wasn't - but he should have recognized the error before he had completely stained my floors. Over the next three weeks (four weeks total on a job that was estimated at five days!!!!) Darren stained, made, and repaired mistakes. He left gaps around the edges, sanded holes around the top nails and then didn't refinish them, etc. When I started getting more aggressive about pointing out to him the obvious flaws, he became very hostile. His language was often vile even in front of my wife; once I threw him out, once he stormed out on his own swearing the whole way. He never did finish repairing the walls or the base boards that were damaged during install and staining. In the end, I didn't want to pay him at all but I was convinced it wasn't worth the additional hassle. I would never hire Blair's to do anything. Darren lacks the organizational skills to be a prime contractor and has no commitment to ensuring the quality of his own work. The only poistive thing I can say is that he finally fixed most of his mistakes but not without considerable effort on my part to make him do that.