WAYNE APPLIANCE COMPANY

Very nice and helpful. Had many parts available, even for my old stove.

horrible do not call these people you will not get what you need for a fair price at all

I called this company for an icemaker repair along with 2 others. As they quoted the cheapest minimum fee, I chose them. Unfortunately, in this case you get what you pay for, which is poor customer service. They will not even give you a day they will arrive, they will only put you on a list for service. It was my choice, so I had them put me on the list. Approximately 10 days later, they called and said they were on their way. As I was sitting in a doctors examining room over 30 miles away from my home at that moment, I could not drop everything to meet them. They informed me they would then put me at the bottom of their list again. I said okay; I had no other choice at that moment & was in no position to protest. I then got a call from them approximately a week later; they were on their way again and I was expected to drop everything to be there. At that moment, I was enroute to another doctor's appointment. Again, they basically said, "Well sorry. We'll just have to put you at the bottom of the list again". I said, " You know what? I am undergoing a serious medical issue at this time & cannot do business with a company that cannot even give a day or two notice. So please, just drop me from your list." I would have been happy to sit home for several hours on a given day; I'm used to that from service people. But people have lives they have to take care of. I have since called another company, explained to them that I have doctor's appointments, and discovered that they actually understand the meaning of customer service. The new company not only gave me a particular day but also has given me a specific 2 hour (yeah!) time window. On a SPECIFIC DAY! Imagine that! If the new company's repair work is as stellar as their customer service, I'll definitely be giving them a great review here.