Dok Klaus Computer Care

It went very badly! I originally took the computer to Dok Klaus in Warrenton Virginia on 13 February 2016 because I thought I needed to upgrade to Windows 10 from Windows 8.1 due to many pop up advertisements related to Windows 10 and I was having some issues with my installed version of Quicken that I needed resolved. After visiting with him and his staff for almost 1 hour, they were having problems doing the free update to Windows 10 so I left the computer. After nearly two weeks of them still having my computer I contacted them and they stated that they were having issues upgrading my current OS which was Windows 8.1 and informed me that they would install a new HDD and install Windows 10 clean. They also said they would transfer my data. I returned to the shop on 27 February 2016 to pickup my computer and the bill was $588.77 The detail is as follows: $90.00 for 1 hour of consult on 13 February $80.00 Diagnostic fee that appears was discounted $129.99 for a Soilid State 250gb HDD $129.99 for a copy of Office Home Student 2013 (Which I find out is very old and I already owned a copy of it on my old HDD) $250.00 for the Service. I mentioned that that seemed like alot of money and that the computer was not worth that and that I could of purchased a new computer with Windows 10 already pre-installed and they said that this computer would be better than that! I really feel taken advantage of! Beware of this man and business! His current address is: Dok Klaus Computer Care 335 Waterloo Street Warrenton, Virginia 20186 540-428-2376

My experience with Doc Klaus Computer Care started with a desperate phone call for help. Veronique, the receptionist, immidiately understood that I am in trouble. I had the ultimate mightmare. I had to deliver a crucial report by the next day and my computer crashed. To make the situation worse, MS/VISTA was installed on my computer. Dok Klaus himself took care of me. After I got the computer back the next morning, completely restored and ready to go, I had a casual talk to Veronique and learned that Klaus worked the enire night in order to make me able to deliver my report. I also learned that VISTA is a nightmare and that was the reason it took so long to reinstall everything again.

I will make Dok Klaus my permanent computer care provider. I depend on my computer every day. Dok Klaus helped me in a very serious situatuion which would have cost me tousands if he would not have stepped in so quickly. About a week later I learned that he worked the entire night in order to get me online again. I learned also, that the fact I had VISTA installed contributed to the complexity of my problem. Apparently it takes for ever to reinstall VISTA. He got me going the very next day. He answered all my questions, gave very usefull advice how to avoid virusses, and provided great service. He and his team is great and I will use him and recommend him anytime.

He did a great job. He provided us with exactly what we wanted.

After several weeks and phone calls picked up computer. None of the software functioned (quick books, printers, photo image software, etc etc). The computer would turn on and you could see all the files but none of the software worked. I was told that I was informed that I should buy a new computer by the technician and the owner told me, later, that he warned me I would lose all my software if I did not have him reinstall all microsoft software. I was not told this. Only after I complained was I told this. I had to pay the bill and the computer is "neutered"/inactive/useless. Peter Dahlquist ICE 7268 Waverly Dr Warrenton VA 20186 540-349-9911 pdahlquist@combatcase.com