CroppMetcalfe

technicans showed up right away and on time. Justin the apprecitice did a great job of being there and helping the process. The senior man inspected the celing and determined a leak on the roof. I'm just glad it wasn't the fire sprinkling system. All in all, a great job. thanks again. Angies List members, hire these guys! Dave Miller

I have been a satisfied customer for the past few years and renew the annual service contract for twice yearly service.

Last summer I had trouble with my AC. They came in and fixed it right away. I did not have to wait at all because of my service policy. Overall they are a great company. They come in with IDs, wear shoe protectors, and have good communication.

Making the appointment was efficient, follow-through was the problem. On a day well before my appointment I was called and told the technician was on the way - the date of the appointment was not correctly documented in their records. Then on the day of the appointment, the technician arrived and was very professional, but without the flushing fluid needed for the job. I took time off from work for nothing, we both waited an hour and apparently no one was available to bring the needed supplies. The appointment was rescheduled and the tech was very professional and helpful. The work appears to have been fine. The problem that caused the poor rating: 1.) I learned I did not need the service, meaning the preventative maintenance was not necessary and 2.) the price was $495.00 when it was $299.00 two years before by Croppe-Metcalfe. I checked today with a well rated firm and if I needed service and a flush the price they would charge is $225.00, however they suggested I did not need to have preventative service performed on the unit. The accounting department representative at Croppe-Metcalfe was so the reason for the "Fair" Professionalism rating. I gave him the benefit of the doubt in the first email, but to then respond as he did before the Plumbing Supervisor responded was a bit beyond the Pale. A quote the email I received: "In regards to the invoiced amount being higher now compared to when it was done in 2015 is a generalization. Many businesses in today society perform due diligence in order provide the best opportunities for their target market." I provided a copy of the 2015 invoice when I questioned the amount, which was for the same work, so I don't know why that is a "generalization", I would say it was rather specific. The rest of the text is not something I even understand. The Accounting representative stated further: "To get to my point, based on your email and voicemail, it appears the sole reason you won't pay for this service is because it costs more which is your personal conjecture and would not be considered as a reason to adjust the invoice balance." Since the preventative maintenance at $495 (which I was told by the tech was discounted 10%) is $200 more than they charged 2 years ago, and a competitor is quoting even less than that prior $299 at $225. my reason for questioning the billed amount was more than my "personal conjecture". Their HVAC folks are better, but I would not use their plumbing service again, I experienced no customer service focus. Also, I was threatened with collection in 48-hrs if I did not pay now. Mind you, I had a call into the Plumbing Supervisor that was out of town until Monday and the work was only done yesterday. I simply was not comfortable paying the full amount at time of service, I will pay the bill, which I never said I would not.

It didn't cost me anything because I have a service contract with them. The quality is perfect. They are right there when I want them. They say they are going to be here at eight o' clock they may be here at eight thirty or nine o' clock depending upon the previous call. They can't be like a doctor. I'd give them a good grade. Hell, I've got a contract with them, I'd better use them.

The technician did not seem all that familiar with changing a bulb. They’re very pleasant about it. Their price is a little high.

I didn't go with them because they were three times more expensive. I went with somebody else. I did have to pay for an estimate. The price seemed outrageous for what it was. They were fine, just the price was three times more than other people. I have a contract with them, but based on that, I might drop the contract. The contract didn't give me any advantage for them coming out because they were exorbitant than other places. They have always been professional. The only problem that I have had with them was trying to get an estimate for an HVAC system and they wouldn't tell me which model they were going to install, so I couldn't cross compare.

I don't know what the cost was. We have five different units. It's on a service contract. I can't remember how much we paid overall. They are pretty expensive. I think they are pretty professional. Everything that is done is computerized. They wear uniforms. They wear booties. They keep the staff, it's usually the same people. The workers were pretty good. They have several of them. They usually send the same one.

The toilet tank fills correctly now; however, I have no doubt that CroppMetcalfe over charged for this service. Does it REALLY cost $290 to replace a fill value and flapper? We have been using CroppMetcalfe for about a year now, but we will be using another plumber for now on.

Was double billed and office would not return multiple calls to correct. They said I (involuntarily) prepaid at next service.

The installation of the hot water heater went smoothly. However, shortly thereafter I discovered that they had taken a shortcut connecting the drain pipe from the overflow pan. They moved the drain pipe from my air conditioning exchanger away from the drain hole in the floor and placed the one for the water heater overflow pan in its place. I did not notice this until a hot day and my air conditioner was running. The humidity being pulled from the house through the HVAC system drained out onto the floor of the utility room causing wet carpeting. For the pop-up drain stopper, the technician did not install it properly and the stopper did not open far enough for the sink to drain. The technician who came out to repair both the drain problem from the water heater and the pop-up drain stopper did an excellent job fixing both. It was very inconvenient for me as I had to take a day off work for the corrective work to be done.

Great! Service person was excellent!

They were very good. They came, they saw, they conquered.

I have requested an itemized bill from them for submission to my insurance company for several weeks and have gotten not gotten the information. The company representative stated that CroppMetcalfe (CM) does not itemize expenses. CCHS, the warranty issuer, is refusing to reimburse me for the total cost, offering only 1/3 of the amount that CM charged. CCHS based that reimbursement amount on the "cost" that CCHS would have incurred to do the work (although the preferred provider for CCHS could not install the unit). Based on CCHS's analysis, I can only infer that the CM will not respond because the work was ridiculously overpriced. Further, it is really poor customer service. As a former service provider, I expect a company to be able to furnish costs for equipment and costs for installation. Bottom line, if you have home warranty insurance, do not use this company. If you do not, be careful how the costs are outlined for you.

I use Cropp Metcalfe. No question, they're the best. They're one of the most top notch companies. They are awesome. They were here September of 2016. I have a service plan with them so there was no cost to the actual visit. The service plan is like a $195 a year or something like that I think. I would absolutely use them again.

They are very professional, very knowledgeable.

I paid for an annual service agreement for my heat pump in early Nov. for the 1 Dec to 30 Nov 17 time period. I had to replace that heat pump in mid Nov. and used another company. I called Cropp Metcalfe to get a refund of my annual payment only to be told that they would review it after I submitted a written request. The fine print in their service agreements says that payments are not refundable. Not a company I will trust in the future.

Came up with a coup options to address the attic issues. However they never provided the written estimates as promised.

CroppMetcalfe was extremely professional, and got the job done very well. Their whole team was great to work with, and we would recommend hiring them. They have convenient windows before and after work times, which made the process easier for us.

The receipt shows the following: Chemical Clean Evaporator Coil w/ access door $324 Customer Assurance Inspection $450 Replace Motor Run Capacitor on heat pump $142 The sub total on the invoice ended up being $916. But then, for some magical reason, I was entitled to a discount of $351 which brought my bill down to $565. It still seems outrageous to me. Three and a half months later, the outside fan unit stopped completely. Luckily I got a friend who has some knowledge of heat pumps to look at the unit before calling Croppe Metcalfe again. He found that a connector had come unplugged somehow. After reconnecting the plug, the fan on the unit started working again and it was blowing cool air. In conclusion, I believe I was vastly overcharged and if I had called back, I believe it would have been worse.

Our water heater would not turn on. We called on Wed and they came same day, the tech said we needed a new switch and they had to order part but should be here by next day. The next day came and we got a call it would take a week! So we waited the week..with no hot water. We called the next Thursday bc no one called us, and the operater said it was suppose to be delivered today and they would call when it was delivered or if it wasn't but someone would call regardless. No one called. So we called again the next day, Friday, and it would be installed Friday bc it was in their database as mission critical bc we had been without hot water for a week. Talked to an operater and she said it was delivered but they had no technicians that could install today. I explained everything but she was not sympathetic at all. She said all we have available is Saturday 6pm-10pm. So I said I have no choice, see you tomorrow. My husband and I were not home for most of day but would be home by 6pm to meet tech that day. However, my husband received call from a tech that said he was at our door and no one was home. We told them they said 6-10pm. So I had to call operater again and ask why the time changed, they said we were still scheduled for 6-10pm. So confusing. So finally someone came at 7pm on Saturday with our part! After an hour the tech came back upstairs and let us know the first tech that initially saw us last week misdiagnosed our problem. I have never been so mad and frustrated in my life. I didn't have hot water for over a week waiting for a part that was suppose to fix the "issue" but it didn't. Then to make matters worse we still had to pay service fee?!?! NEVER AGAIN WILL I USE THIS COMPANY AGAIN!

The worst customer care experience ever!!! Scheduled a 12p-5p time slot (took a whole afternoon off of work for this). Called 3 times to confirm someone was coming and each time I was assure there would be a tech coming. 1st call at 2:30p to confirm 2nd call at 5:30p and was told there was a customer ahead of me, after pushing back on them with my missed time slot I was told that I would be next in line and that I would get $50 off of the $115 service fee. 3rd call at 7:30p and was told they would send another tech in the area to my house 'right away'. 8:45p the tech arrives. Very pleasant and professional. But 845p for a 12p-5p time slot... simply ludicrous and unacceptable. On top of that was told that the valves for the refrigerant were loose and that was the reason my refrigerant was low. I have a maintenance service plan with them and they come out 2 times a year to check the units and they didn't find or prevent this problem before. Home of the 5 star technician! Whatever! They're the home of **** poor customer service. Will not use them ever again especially when there are so many options in the DC/VA/MD area.

They were okay. The guy actually said that there was a diffuser in my shower but the first guy interchanged the hot and cold water knobs. So they had to come out twice for the job to make it correct. I just want them to provide the service that they should provide so that they won?t have to come back for the work.

Great job, fast response. Will use again. Thanks!

Plumber was on time and called to confirm, did the work quickly and efficiently, and answered all my questions. Great work - no complaints!