Appleton Campbell

The Stapleton Team. Made quick contact, scheduled around my time frame, and delivered a skilled tech to solve a basic problem that I couldn't fix. They also recommended additional settings at no cost and proposed other services the company has as a separate fee for service.

it was great. Matt came out and priced the system. then some time later, jose and stuart came in to install. they informed me of potential non-hvac issues they noticed and mentioned that small changes had to be made due to layout and parts. which I was ok with. the hvac works great

Work was done the same day. Cost a little more than I was expecting but Carter laid out what was being done and the long term benefits of fixing it correctly in a way that was easy to understand. 10/10

Twelve and a half years ago, Appleton Campbell installed my previous complete sump pump system (with battery backup and pit-to-discharge piping) for $1051, a reasonable amount. A recent inspection noted age-related problems with the battery backup of that system. I was quoted $2693 (with Membership Value Program discount) for a replacement sump pump system. This increase in price (from $1051 to $2653) far exceeds what could be expected due to cumulative inflation over the past twelve years plus COVID-driven increases over the past several years. However, I've been hiring Appleton Campbell for a variety of jobs over the past 20 years and had always (until now) had good experiences with them. So, in the end, I decided to hire them to come back (today) to do the work. After the initial work was completed, the technician noticed water leaking from the discharge piping when the new sump pump engaged. There had been no leakage with my previous sump pump system. The leakage was new, apparently caused by the work done today to replace the system. I'll give the technician credit for noticing the leak and bringing it to my attention. However, his manager, instead of making this right, instead quoted an additional $1203 (with Membership Value Program discount) to fix the problem. There are two bottom lines. First, for unknown reasons, fairly recently, Appleton Campbell significantly increased their prices beyond what can be explained by inflation, and they now provide relatively low value for the price. Second, Appleton Campbell's quality standards no longer include making things right, when their work causes a problem. Instead, they now expect customers to pay not only for the work originally bid but also for any additional work required to fix problems caused by their work. In general, the technicians who work at Appleton Campbell are professional, courteous, and they do good work. However, managers at this company have changed pricing and quality policy to the detriment of customers. If and when you hire them, do so with open eyes, don't expect good work for a good price, and don't expect them to be more ethical than a fly-by-night operation.

My gas water heater was not working, so I called Appleton Campbell for an estimate to replace it. The estimate was $5966 for a 75 gallon gas water heater and installation. Which is insanely high, so I went with another company. When Appleton Campbell called to follow up, I told them why I did not hire them for the job because the price was outrageous.

Chat Hannabass did a excellent job..My only complaint is the cost for such a easy simple job..It took him less than 2 hour to complete..First he had to run to Lowes for parts..which no doubt cost less than $100.00... I was charged $965.00 ...I had to do it that day because of the slow drip to my basement...I believe because I am a woman living alone and a man is not here to dispute the charge...plus them knowing-what else can u do...Wait days for a reasonable plumber and have water keep dripping? It not just that company it's almost all of them that figure u are a woman...what do u know.... I guess the next time I will have to hire a man to be here..

I would highly recommend this company. Everyone is so professional, clean, answered all my questions. I want to give a special shout-out to Jayson Kerns, Thomas S, Chris Wilson and Shane Ellis. Very knowledgeable and helpful to me. Excellent company and people. It was a pleasure to meet all of them.

They do really good work and reasonable

Timely, courteous and professional.

I have used AC in the past for a HVAC problem. Their solution? Replace the furnace. Incredible, but the worst part was telling me all the perils of just fixing the issue I had doing a hard sell on us spending more money than needed and justifying buying a service plan. Rude about the whole approach. I thought I would try the plumbing services. Same deal. Pipe is deteriorating! Metal flakes coming out of spout! Bah. Sent them on their way after paying $49 trip fee and after listening to their speil. Their estimate was $600 (including trip fee). Got it fixed for $200 with a smaller firm that actually just wanted to do the work and help. I will never call AC for anything ever again and would recommend you do not either.

We got a replacement gas meter installed by Columbia Gas after service was upgraded. I called Appleton Campbell based on numerous positive reviews (namely Google), so wanted to share mine since unfortunately my experience was far from positive. I was given a window on a Friday (the day following my call) when the tech would arrive: from 2pm-5pm. I took the afternoon off work to ensure I was home before 2pm in case the tech arrived early. After about 330pm and no tech, I called to ensure he was still coming and was told he was running behind "lots of emergency calls" (like mine I suppose: it was 40ish and there was no heat). I reconfirmed on the phone that their tech would have what was needed to get this hooked up when he came out: that this was to hook up a gas meter to the house gas piping, and was told "yes". Waited and waited -- they politely called back to assure me he was still coming. and he showed up a bit before 7 PM. The tech was polite and professional, ad told me within about 2 minutes of looking it with a flashlight that he didn't have what he'd need on the truck and would have to come back tomorrow. I asked if my installation wasn't typical and was told it was "pretty standard". Then I ask how much to connect it if he did have the parts (thinking I would just have to wait till the next day) and he plays with an ipad for about a minute and says it was "advanced plumbing" and that labor would be $780 something plus the parts. The meter is about 18" from the pipe into the house. I told him that seemed like a ridiculous amount of money to run less than 2 feet of pipe and was told, "That's just the cost of doing business." Maybe with Appleton Campbell: I got the job done (to include parts) the following day for less than half of Appleton's labor quote. Bottom line from my experience: professional, communicative, and very pleasant staff, but Appleton Campbell was total failure for timeliness, mission accomplishment, and exorbitant cost.

The company technicians, Steven, James and Zack were very professional and competent. They did excellent job in both removing the old unit and installing the new one. In addition to this job, we have used Appleton Campbell for several projects over the past couple of years, to include, installing a back up propane generator, installing replacement electrical lighting, and replacing a hot water heater. The company and their personal, to include both field and office individuals, were very competent and courteous. We highly recommend this company to other individuals.

Our experience always been good to us. On time

They saved me money from my utility bills. I save $100 and sometimes more per month. They are very professional and I feel very comfortable when they send people over. They come right away. I would highly recommend them and I will continue to use them.

Charged $540 to snake a line. Their first crew refused to snake the line insisting I had to have the septic tank pumped (it was pumped 30 days prior). I relented and had it pumped again, new plumber sent out 2 days after tank pumping. He never took anything out of his truck and went straight to my cleanout and claimed the tank was full. Ran the camera so fast that I could not see anything or make out where he was in the line. Spent 30+ minutes with the plumber arguing with us saying he was not going to snake the line unless we had the tank pumped again. Then he said our tank must be fractured - it is not. Then he said the lines must be frozen - they were not. I kept trying to explain to him that if he snaked the line and the tank was indeed backed up (I believe it had a clog beyond the cleanout), the fluid would shoot out the cleanout since the sink is one full level higher than the cleanout - I don't understand why that was impossible for him to comprehend. The guy who is supposed to be a plumber didn't seem to get it. He was very rude to me twice. I told him if he was going to refuse to snake the line that we had already paid for, I was going to need to go have a chargeback done on the money I paid. He said, "Don't threaten me." And at one point I said, I don't understand why you won't just snake the line. His response was, "I know you don't understand what I am saying". Extremely rude. Finally he relented, he tried to snake the line, got 5 feet and he couldn't make the first turn. One of the snarky comments he made to us was how we had probably never snaked a line and he had snaked many so he knew what he was talking about. Well so much for that. He gave up after 5 minutes. Left us with a backed up kitchen sink that had been backed up for days and they already had our money. The second plumber said, "The first guys couldn't have gotten past that first corner because they had a bigger snake." Yup exactly. That goes to show that they never snaked the line. The next day we called another company, they came out, had the line cleared of two clogs in under an hour and the total was $168.00 which goes to show you what a rip off Appleton is, they couldn't even do the job. Also, unlike what Appleton plumber told me, when they cleared the clogs the sink quickly drained, the clogs did not reform as Appleton said they would, the water was run nonstop at full speed for over 10 minutes after the cleared the clog to make sure it was working. If the septic had been backed up, it would have been gushing out the cleanout. That didn't happen. So much for Appleton expertise. As far as I'm concerned, they ripped us off and took our money and did nothing but be rude to us. Never again and I'm telling everyone I know in the county about my experience. I'm on a lot of boards.

I have been generally very pleased with their work with one exception which was due to the plumber that came out and not the company. Their plumber Lewis came out to fix my toilet and unfortunately the plumber decided not to fix my toilet, but told me the toilet should not be used and there was structural issue which was not true. I had another company tell me it only needed a flange repair and recaulking. I feel like the plumber was misleading and should not have given me the advice that he did. My rating is based on this experience with this plumber. I have been pleased with the electrical work they have done and up to now all the plumbing work they have done on my house, as well.

The night before my biannual HVAC check up, I found my basement had some flooding. I have been working with Appleton Campbell for a YEAR and the experiences have been unwanted but exceptional. No one wants to have their sump pump die, but mine did this week. Today Ethan and David came by to check on the new furnace and airconditiong system I had installed last year. THANK GOD they came today. It was a rescheduled visit, but I found out my basement had flooded a bit. I had my HVAC unit inspected and now they are installing a new sump pump Monday. I was hoping Appleton and Campbell could provide guidance as to what was happening and who to call to fix it. They are doing everything. Last year I was purchasing my Mom's house as she had passed away. A week before closing the HVAC unit went out. They came out and a day later I had a team of people replacing the system. I have natural gas and pay a monthly fee instead of paying a huge amount the months usage spikes. This new HVAC system is so efficient that I had 4.5 months where I didn't have to pay a bill because I ended up with a large credit.

They were able to answer all of our questions prior to the start of the job. They cleaned the area when they finished. The time and expense was as they stated.

Appleton Campbell just did a complicated 2-day gas furnace/AC unit installation attached our home. It was, probably, the most professional and well-handled vendor experience I have ever had, particularly with some complications that occurred due to things found after the old system was removed. From the sales process to the pre-project staff to the office staff who alerted me each time the crew was heading to my home, to the on-site crew of Mike W., Danny R. and Jake A., the experience was A+. Even when the one issue was presented, they came up with a solution and I remained confident they would. They were extremely clean and neat, during and after they were done. I did getting three bids for this and they were slightly higher than the others, but I felt more comfortable and frankly, I believe I got my moneys worth as they also had to fabricate and redo a complicated return and vent line, and they also moved the gas line, refrigerant line and other conduits/poles/switches to a more convenient area than with my prior (similar but older) system. In short, I felt like the value was there. They also included a Home Savings Agreement for one year and left me with a consolidated notebook of all relevant documents. Cheapest is not always better, and with all they did, the pricing was very, very close. I've known AC for years in the community, but only used them on a couple of occasions. I've become a huge fan and will use them again (I have other systems!).

Very professional and reasonable, none of the "hold you hostage" tactics of other providers

Excellent service and quality work. Highly recommended.

Price was reasonable. Quality of work is good. They're responsible. They're here when they say they're going to be here. They've been fine. I haven't had any problems with them.

Very well. Would recommend and use again.

They did what they said they were going to do. They put it in, it works what can I say? They were quick and they did what they said.

This is the 1st online review I've ever written but Appleton Campbell's service was so bad, I feel obligated to write this. They sent two plumbers - one watched the other one work. He inspected both units and advised we would need to replace the entire sink faucet and the bathtub spout. We were charged the standard trip fee for the plumbers to look at everything and then $467 to order the replacement parts. 30 minutes after they left, I called the main office and asked them to cancel the order for parts because I would be buying them myself. I was told they would cancel the order and credit my acct back the $467. A few days later, I received a call that the parts had been received by Appleton Campbell. I again reminded them of my prior request to cancel the order. They apologized and said they would send the parts back and credit my acct back. 2 weeks later, I called back to check on the cancelled order because nothing had been credited back to me. I was advised that the Billing Dept had just submitted it the day before. I asked why it wasn't submitted immediately (2weeks ago when I cancelled the order) and she could not provide an explanation. I was promised that I would be reimbursed within 2 weeks. I argued it should not take that long and was still given no explanation. It is now over a month later and I still have not received my payment back. Appleton Campbell has stolen $467 from me and I have no idea if/when I will ever get it back! I ended up buying the parts myself for a total of $70 and had a handyman/plummer install them for $100. Appleton Campbell's prices are insane and their billing dept/customer service is even worse. Stay away from this company!