Appleton Campbell

The air conditioner was not properly installed by the previous company, so the coolant was all leaked out. They didn't have a clue about it, but these guys did it in 5 minutes.

It was an emergency, so I immediately called them and the guy who came over used a snake. The charges were expensive, but they did the work.

I thought they were excellent. I signed on with their service contract.

Prompt service, polite and explained everything and the work turned out to be very good.

Representative arrived on time on both occasions. Was professional and cleaned up well.

My 90 year old mother called Appleton Campbell to fix one of her A/C units that was not running. The Tech called me with the diagnosis: 1. The condenser fan was fried. 2. The run capacitor was bad. 3. The system was low on Freon. Total fee to fix around 1,200.00. I told the Tech that was way out of line, that a fan motor cost around 75.00 and the run capacitor about 25.00. I also asked him how did he know the Freon level if the unit was not running??he had no answer on that one. I told him to put the system back the way he found it and to leave the property. The next day I removed the fan and want to the local HVAC store. We put the motor on their test bench, it ran fine. I purchased a new run capacitor and the A/C unit ran fine. As for the Freon level, putting my gauge set on it, showed normal pressures. My opinion: The Tech either tried to take advantage on a 90 year old female, or didn?t have a clue what he was looking at. My mom cancelled her service contract, never will I consider using Appleton Campbell again.

It went great. The knob and the install of the faucet was fast. The person cleaned up everything.

Appleton Campbell is that company that has gotten it all right. They believe in top of the line customer service and care and back it up with professionals that know what they are doing. This is the only company we have dealt with in a long time that we have been absolutely completely happy with. From the first phone call to set an appointment to check out our units to the final installation the employees at Appleton Campbell have been courteous, friendly, helpful and professional. They must have a great company culture as more than one of their employees has commented that they like working for Appleton Campbell for one reason or another, primarily because Appleton Campbell wants the work done right and will back it up and they like that. We decided to get all new systems at the same time and knew that Appleton Campbell would be our contractor of choice. At every step they confirmed that our decision was the right one. The men showed up when they said they would and they worked throughout the day. What was impressive to us is that they worked steadily and helped each other and really seemed to enjoy what they were doing. I consider the installation of our new furnace to be a work of art as Jason's work is meticulous. The whole space down there in the basement looks so much nicer now. When the job was finished the various work areas were completely cleaned up and nice and neat. To a man, they all cared about doing the job right and that was obvious. Impressive as well was the fact that the price that was quoted was the price we paid. We were grateful for some of the recommendations that were made regarding some safety issues as well as some changes that would make the space better utilized. These guys know the code and are able to catch any changes that affect safety etc. (Thanks, Dave) These guys mentor each other and work well together and the work they do reflects that. Watching them work we were impressed with the knowledge each had of their craft. So thank you, Jason, Jeff, Mike, Jake, Larry and W.T. And Dave too for the excellent follow up. It has been several weeks now and we are still happy with the work that was done. I waited to write this so that we could see how things were working and it's all good.

All went well. The technician checked the problem and explained what needed to be done and gave a cost of repairs. As luck would have it. he did not have the correct pressure valve on his truck. He made a call to his office an one was brought to him in short order.

One faucet required locating the inside water line leading to the faucet, and then cutting through paneling and sheetrock to remove and replace the faucet. The work was somewhat messy but they cleaned it up well, replaced the insulation & covered the exposed area with a removeable access panel. The other faucet was easier to replace and included correcting sloppy work that had been done when the previous faucet had been installed. The two workers were polite , neat and careful not to track water and mud into the house or basement

They were quick to come out, but definitely "salesy" with lots of glossy brochures. Was more interested in a big sale; he was more of a salesman and less concerned with getting our heat up and running ASAP during our coldest winter in history! He trash talked other brands and companies (which I find to be an indication of a bad company) and his estimate was more than 50% higher than two other companies we had talked too. When he followed up with us we told him we were going to go with another company to save $3,000 and he again trash talked the other brand we were going to buy. (Trane is the brand we bought, he was trashing them, which seems crazy to us as they are recognized to be a great product) Bottom line: 1) They wanted to charge us $11,000 for a unit that had a smaller output than what we bought for $6800. 2) They didn't seem concerned at all that we were freezing with no heat. They saw we were in need and tried to take advantage.

Technician was very thorough and professional. Explained carefully results.

It went well. I loved everything about working with this company except the price.

This was a wonderful experience if replacing a leaking water heater tank goes. They were prompt, professional, and focused on customer service.

Ed, the technician, arrived as quickly as he could on the Saturday emergency call and determined quickly that my fuel oil company (Quarles) had allowed me to run out of fuel. He was extremely helpful in advising me how to proceed in getting a prompt delivery.

Their technician (Larry) arrived the afternoon after I called for an estimate. A bottom line price (lower than expected) was agreed before any work was started -- which is the company's business model. The heaters and necessary supplies were ordered and the removal of the old heaters was begun. The requested material arrived shortly thereafter. The work was completed in a very professional manner. I am very pleased that I called A-C for this job.

They were thorough when they came out to service it and took time to really understand our particular system. They answered all questions and explained the system in detail. I would highly recommend them.

They installed a big item but later found it did not resolve the issue. They refunded me the entire $12,000 because they said it was their mistake. They are extremely honest and trustworthy. We have been very pleased with the service. The guys are always on time and even wear their protective booties. They are always punctual and clean up well. We have absolutely no complaints and they are the best vendor I have ever dealt with.

They were very professional and are experts in this type of operation. They were expensive but worth every penny for the terrific job they did. They are very responsive when issues arrive later, and send competent service people to check everything out.

Very nice people to deal with. They had unfortunate illness causing the first appointment to cancel. My husband was off the whole week so rescheduling wasn't a problem. The second appointment we thought would be for the install but it was to appraise the job of installing 2 ADA height toilets we purchased on our own. They quoted us about $850, would schedule for a couple days later, and wanted half of the money up front, the balance to be paid at the time of install. My husband was told that jobs were now commonly quoted and charged by the type of service, not by the hour. We have had no recent experience with plumbing service and do not know if this is common or not. There was one plumber arrived to do the install, extremely nice, professional and personable. It took about 2 1/2 hours for him to install both toilets. He supplied wax rings that were supposed to be better for second floor toilets, new water supply lines and they did haul away and dispose of the old toilets. He did a fantastic job, everything was left spotlessly clean and installed perfectly. I would hire him back in a minute. If I am not mistaken, we were charged a $29 trip fee for both the estimate and the actual service. Maybe $400 to install a toilet is the going rate these days, it just seemed a bit excessive to pay $300 per hour or more. We need faucets installed next, but considering the price, we will be shopping around for the next home improvement.

The reps from Appleton Campbell did an excellent job at a good price.

Company called to alert me the technician was on his way. He was prompt, courteous and efficient. Answered all my questions.

They were very responsive and helpful when I contacted them. They offered to put me on the emergency list for a visit, but my problem did not require immediate attention. Ultimately I was able to resolve the problem without the need of their service, but I would call them again if needed in the future.

Marcus and Mike were on time and immediately began work. They were very courteous and professional. The entire time they were here. The work was done on time and everything was explained to me on how the new system worked. Excellent experience.

The tech showed up on time. I instructed him what was required. He looked at the line, the logs, and the propane tanks. He said it would be an easy install. He said he would check the truck to make sure he had all the required parts and that he would give me the cost. He came back and said he had the parts and showed me the sheet with the cost. $656.00! Repeat $656.00! My in-laws had and entire system installed to include the digging and laying of 100 feet of gas line and hookup for less than the price I was quoted. I paid the $49 fee for coming out and told him I would never recommend his company to anyone.