Liz Moore and Associates

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SELLERS BEWARE!!!  We had very high expectations and hopes based on the Liz Moore website and initial interview with our agent, but came away disappointed and unsatisfied from selling our home, I believe our net proceeds were not maximized.  Instead of reducing our stress, our agent created more stress.  I would not use Liz Moore again for my real estate needs, nor do I recommend anyone use them.

Our agent, Brenda Carter was more interested in making the sale happen, then making sure we were satisfied customers.  Maybe we should have been more forceful in demanding the appraisal, home inspection, and staging consultant appointment that the Liz Moore website states will sell your home faster and at higher net proceeds, than having her talk us out of those, stating they were not necessary, our home would sell. 

Brenda had one agent home tour (that we were aware of) and feedback from our numerous showings, all said, the home was priced well, even some stating why has it not sold, but still, we were convinced to reduce the price by $10K to demonstrate we were serious sellers.  At the same time, she failed to inform us that most buyers were asking for substantial closing cost assistance, saying everything was negotiable.  Had we had an appraisal, we would have known a good price and could stand firm on that price. The staging appointment may have sold the house sooner. 

Since the house was not selling after numerous showings and 45 days into the listing, we paid $150 for a staging appointment.  At this point we were very frustrated as Brenda could not tell us why we did not have a single offer after numerous showings, including some second showing, even though the home was priced well.

When it came time to negotiate, Brenda was more concerned with getting the deal done, then figuring out what we really wanted and maximizing our proceeds.  We asked her for neighborhood and area comparables,we received general trends for the Williamsburg market, so not backing us up.  This is where the appraisal would have helped determine the best price of the house.  She let the offer through that did not have even half of the earnest money required by the listing she wrote, we had to call her on this.  At this point we felt as though we did not have an advocate, as she was trying to get the sale, not concerned for our bottom line or satisfaction.

Brenda crossed the line numerous times during our listing with her, most only coming out during the offer and after.  Having already moved from the area, we came home to an unlocked patio door, was that way for several days, she was the last person in the house.  It wasn?t until an offer was made on our house, did we know about a second agent tour that occurred, with no feedback to us.  Had several showing that we were not told about until after they occurred, expected at least a text prior to the showing considering 75% of our household goods were still in the house.  As we were moving, she authorized a showing a few days prior to the date she told us, catching us back at home, moving more of our household goods.  We even had a showing the day of the buyer?s home inspection, the only reason we found out, was weeks later when the agent?s card was on our table when we returned home, had to call and ask Brenda why the card was on the table.  She had talked with us several times that day, but never bothered to inform us of the showing.  She turned on and tested our irrigation system for the buyers without our consent and did not think to ask us or have it returned to the original winterized state upon completion of the test.  Besides those examples, many occasions we had to ask for the showing feedback or never received the communication she promised.  She texted us that she would let us know when the deed was recorded for the sale, no text and no follow through.

If you elect to use Liz Moore for the selling of your home, ensure you utilize the home inspection, appraisal, and staging appointment from the website and don?t let your agent talk you out of it. 

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We used Liz Moore and Associates to buy our home.  They were absolutely excellent.  The receptionist was very friendly when we walked in and multiple people would usually offer beverages and any other type of assistance.  Our realtor, Kasey Pittman, was excellent as well. She was always prompt and worked long hours to get back to us quickly.

This is not the address of the Liz Moore agents that I used. Mine are in Newport News, VA. But I have been working with Debi Warren who has been super patient and responsive to my needs. We went to contract on an investment property but cancelled after the inspection. She remains my buyers agent ans is actively and completely helping us out.

We were looking in Williamsburg and other areas for a place to retire. We did not have any realtor recommendations, but went into the Liz Moore office and were introduced to Cyril Petrop, a realtor in the office. He introduced us to Tim Parker and explained they worked together as a team, and would help us look for a house. We were reluctant to sign any agreement at that time though realtors in other areas required us to do this. They agreed to work with us and not sign an agreement to see how the relationship felt and if we would even move to Williamsburg. We could quit working with them at any time, but knew if we wanted to make an offer on a house, we would have to sign an agreement then. They were very patient with us, very helpful but not pushy, knew the area, and learned our needs. I am sure a lot of realtors do this, but this is the first realtor we have had in seven moves that I would recommend and use again.