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VERIZON

Phone Service - Landline, Internet Service, Phone Service - Cellular,

Reviews

4.610 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
20%
3
10%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.0
professionalism
4.9
responsiveness
4.4
punctuality
4.7
Showing 1-10 of 10 reviews

Terri P.
03/2016
5.0
cell phone service
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Kevin B.
08/2015
3.0
internet service, landline phone service
  + 0 more
unknown
Description of Work: I bought an internet router that was supposed to be 4g but only received 3g. A call to customer support suggested that they were upgrading their towers and that I would receive 4g soon. Three years later, it still hasn't happened. The connection was too slow.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Don G.
06/2014
5.0
landline phone service
  + -1 more
It went great all I had to do was call and the service was provided with no requirement for a technician to come out or for me to be home.
Description of Work: in creased internet speed to 75/35

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

Joshua N.
06/2014
4.0
landline phone service
  + -1 more
unknown
Description of Work: They installed cable in my new home. It took a while for customer service to schedule the appointment because we are located in a new construction neighborhood. But service has been great with no interruption thus far.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0

Yes, I recommend this pro

Lauren H.
06/2014
5.0
landline phone service
  + -1 more
unknown

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49.99

Emily A.
05/2013
4.0
landline phone service
  + -1 more
I signed for Verizon FIOS last year and I was impressed with the promptness of the service technician. The service itself is great - it was fast. I started running into issues when I moved and transferred the service. I was asking how to return the router and was told by a representative that I can bring it to the new location. Then sometime later I received mail saying I needed to return it. I contacted customer service and was then told that there was no router on my account as in no one put the serial number. It took a very long conversation to iron out the details but was assured that if charges are posted that it will be removed. I'll just have to see.
Description of Work: Installation of FIOS triple bundle.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

William O.
03/2013
5.0
landline phone service
  + -1 more
Excellent. Verizon from start to finish was very responsive
Description of Work: I had no dial tone in any of my phones.Did what I could in my home then called Verizon. He was supposed to have come the 4th but came the3rd. He quickly found the problem.Since the problem was outside of the house there was no charge. I would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

michael P.
12/2012
5.0
internet service, landline phone service, voice mail
  + 1 more
It went well. The installation team was on-time, professional, and worked quickly.
Description of Work: Installation of Fios line, set-top boxes (2), and modem.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79.99

Jennifer P.
05/2012
5.0
internet service
  + -1 more
I didn't have internet before them. I chose them because I could just get internet.
Description of Work: They are my internet provider. I have used them for 8 months.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Donald H.
04/2012
5.0
cell phone service, landline phone service
  + 0 more
They are excellent and I wouldn't switch to anyone else. I would go with them. I never had any problems with them. I would continue to use them again in the future.
Description of Work: I use Verizon for landline and cellular phone service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    4001 VIRGINIA BEACH BLVD 105, Virginia Beach, VA 23452


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Phone Service - Landline,
    Internet Service,
    Phone Service - Cellular,
    Voice Mail

    FAQ

    VERIZON is currently rated 4.6 overall out of 5.
    No, VERIZON does not offer free project estimates.
    No, VERIZON does not offer eco-friendly accreditations.
    No, VERIZON does not offer a senior discount.
    No, VERIZON does not offer emergency services.
    No, VERIZON does not offer warranties.

    Contact information

    4001 VIRGINIA BEACH BLVD 105, Virginia Beach, VA 23452