Solid Structures Decks & Fences

The process was completed on time and the 2 gentlemen that put the fence up did a wonderful job. We would use this company again and will refer our friends to them

Outstanding service from the time we chose the type of fence, to scheduling the installation, to final installation. The whole crew at Solid Structures are professional!

Currently in the process of re-doing my back fence. Originally scheduled to be done week prior to me writing this review on Wednesday, May 29th. I received a call telling me that they would have to move to Thursday the 30th. I was cool as it was an open line of communication. Taking the day off on Thursday, I waited 2 hours during the appropriate time of 8-10. At 1030, I tried to call the company but to my dismay all their phones were going to voicemail. I had to call Home Depot who I originally contacted to get my fence redone. It took Home Depot another 15 minutes to get in contact with them though their Pro Sales number. Once in contact, I was then told that I was moved to Friday the 31st but no one had called to tell me the date was changed. I after pulling teeth, I learned that my team was being sent to another project. Now annoyed and perturbed about my fence getting done I scheduled for Monday June 3rd. Monday is here and from the agreed upon time of 8-10 for arrival time, no one is here at 1015. Again I have to initiate contact to get an answer to what is happening. They give an excuse as the crew is coming from Virginia Beach they should be there shortly. Now I don’t know what that is supposed to mean because everyone who has lived here for at least a year knows to plan accordingly when traversing Hampton Roads interstate. 1110 they crew shows and tells me that the original team was sent to another project after I was adamantly told I was priority for Monday. This has been a lack luster performance on the company’s behalf and I wonder how they have maintained an above average rating. Potential the workers do such a terrific job that they save the company from self destruction. I will update once the work is complete but already Solid Structures is a no for any other work I might need done.

We enjoyed the whole process. Great information and assistance with selecting a fence. The installers were excellent- friendly, efficient, & they did great work! One of the fence gates needed to be aligned after installation was complete. They were out within the week to provide alignment. We love our fence.

Patio looks great. Fence looks great. Very professional.

Our fence is over 420 linear feet and we chose Solid Structures to use the very best material to rebuild it. Their crew, headed by Josh, were great to deal with, in spite of the heavy rains we've been having in Virginia Beach, VA. We are extremely pleased with both the crew and the material used. We highly recommend Solid Structures.

Excellent, I'd recommend them to anyone for their outdoor living needs. I've also used Solid Structures in the past for a deck, and absolutely loved it. All of my neighbors were really jealous after seeing it.

Very well! They worked quickly and were very courteous to us!

Solid Structures is the only company I would hire in Hampton Roads to perform construction type work in my outdoor area. They were professional, timely, honest and easy to work with...and their work was beautiful. I would recommend them to anyone for a fence, pavers, or any other outdoor construction work.

Scott and his team at Solid Structures are extremely professional and do great work. They recently completed a minor repair for me, swapping out a corroded fire pit starter switch and ignition wire. Prior to this he completed a fairly large project for me, building me a brand new deck with screened in gazebo and a concrete patio along with a custom gas fire pit. During that job, Scott worked with me to come up with a great design. His team cleaned up after themselves every day and never left my yard messy during construction. The finished product turned out great, and I would definitely recommend Solid Structures to anyone looking for honest and quality work.

Fantastic, from Bob. the sales manager to Travis and his crew, who worked in some very cold weather. The job was done in 3 days and looks great, they cleaned up all their debris and even did a little extra groundscaping work along the bottoms of the fencing to make it look very neat and clean.

Solid Structures installed landscape lighting in our front and back yards. The crew completed the work quickly and management ensured the job met our expectations. They even have a lighting demo kit so you can get a feel for the projects outcome before commiting to a purchase.

The crew arrived on time, reviewed with us the proposed work per the contract and went to work. We were fortunate to have a great team of four guys: Josh, Duff, Lance and Shaun. For a day and a half they prepared the ground for the pavers then laid them including having to cut several for the required curve. They worked well together, had a great attitude and had a superb dialogue with us as the job progressed. Definitely recommend these guys and Solid Structures.

Scott, the owner of the company, came by to do an estimate. He measured out the length of the fence and 2 gates and gave a very professional and fair bid. He was able to write up a proposal and email it on the spot. He applied for a permit with the city (Chesapeake), and because it was a corner lot, I had to do a little amendment with approval from neighbors which delayed the start date by 2 weeks. After we got started, it took two men about 3 days to complete. The fence looks great. There were only a couple of nails that missed the target. Our neighbors and we are happy with the results.

Showed up late, work was mess and I could go on and on but will not. Scott apologized at the end, but in my eyes, this should have never happened. We experienced too much stress and it was a real thorn in the eye to have to pay for this stress. It amazes me how people can stay in business with such workmanship.

At first all seemed fined but shortly after the install the the wooden fence gate started to warp and no response from the company. this is an updated version of the review as I believe in second chances and it turns out that the post was the culprit, it warped twisting the gate out of shape, if I'd been more persistent in my efforts to contact the company I'm sure they would have been on it quickly, as it was they came out and replaced the post in the blink of an eye and all is right in the world, well, within 20 feet of the gate anyway. Scott was great in addressing my concerns and rectifying the situation quickly. I'm happy as a clam

Signed the contract April 29. The contract states May 27 start date. I called May 25 to ensure they were starting on the 27th and they said no we are stating on 5/28. OK??? On 5/27 two flat beds came and dropped off wood and railings blocking garage. Today, 5/28, I receive a call at 9:00 AM (the start time), that the job won't start until next week at the earliest. I asked why and it is because of the weather. Really? Last I checked we have a drought and my lawn is dead. I called the owner and found out that they use another team to do their installs. So basically you are paying someone to hire someone who won't show up. Now I have wood blocking my drive way and rain projected all next week. Clearly I won't be getting a fence or new rails anytime soon. I should have just hired a handyman. UPDATE: ---Update --- I wish I had cancelled the contract completely. Delay after delay. No shows (say they would be there one day and show up a day later). Say they would be here at one time and show up 4 hours late. Overall this whole project was a nightmare. Solid Structures is understaffed and overbooked. Don't expect a crew to come in and knock out your job because you are getting 2 guys who are working on several houses at a time. At the end of the day I was told I should be happy they completed it 2 days early. Only because they give themselves a 7 day window. Carefully read the contract. They have made it impossible to hold them liable for their poor workmanship. I ended up with 12 broken irrigation lines and a split cable line. Think about it - who keeps digging when you break a line? I would have loved to know when the first line was broken so I could have had someone come out and re-route it. Consider hiring a handy man or possibly a landscaping company. This particular company works for the big box stores too. I have a peer that manages the southeast district and verified this company is one of their subs. The best part is the uneven boards and warped gate. I am hiring an outside company to repair the work they did.

The individual showed up on Nov. 4th and started to give me an estimate on installing a fence. My husband was not able to go over it when he originally did it. So after he was done, I asked if he could email me the information so my husband could review it tool. He said he would and then left. I emailed him on the 7th about the estimate and received no response. Scott seemed okay at first, but that is no way to handle business. I have been looking elsewhere for my fenced to be installed. I wouldn't recommend him or the company if his actions are any clear indication of how they operate.

Removed, hauled away old fence and installed a new pressure-treated fence that was built onsite (75' linear feet). The two gentleman that did the install were great! They did a great install, cleaned everything up and overall the fence looks great! Really happy with the job. Thx!

Scott came out to give me a estimate for 16x20 deck using # 1 grade pressured treated lumber., I really enjoyed talking to Scott he was easy to talk to and new a lot about decks the price was just a little to high then the other estimates .

The Solid Structures team did a fantastic job. They removed the entire original fence and took away all the waste. The new fence is great and I finally have a working gate. The new fence was so nice my next door neighbors had Solid Structure replace their fence with the same so now we match. I'll definitely use them when it's time to replace the deck.

The job was completed as described. All of my pickets are back in place, and the fence is secure. Additionally, they trimmed the bottom of the gate enough so that it can swing open, but not so much that my dogs could possibly get out. I specifically asked them to be careful with that, and they did as asked. Thankfully I can now leave my dogs back there without worrying that they will break through any of the other pickets and get loose! I would definitely use this provider again.

I would recommend their service to others. I liked the quality of the work and I was pleased with their workmanship. The price was a little lower than another estimate I received.

Came out and gave me an estimate and said they could start on a certain day (Monday Jan 27th). They came out three days early even after the first wave of snow on a friday and dropped off the supplies and than returned on saturday and dug all the holes and put up the posts. returneded again on sunday to finish installing the fence. The fence looks great and the completed the job ahead of schedule. Will do business with them again if needed.

Scott Prunty and Solid Structures had an impressive recommendation in our local community newsletter. I called and he came out right away and gave me options and prices. I decided immediately to have his company do the work. He and his crew met and exceeded all my expectations. I would definitely use them again and recommend their services to others.