Safe House Property Inspections

We bought our home in November 2018 and Safe House did a great job locating visible issues and providing clear descriptions and photos as other reviewers have mentioned. Now that we are a year out I would like to note that what I appreciated most about Safe House is that they have connections with a variety of vendors and those connections come in handy. We had a leak that wasn't noticeable until it rained hard. The repairs took months and were extensive and we were able to recoup funds through using the five-year roof leak guarantee that they provide. We were extremely grateful that we used Safe House for this reason and that they provided this service.

We had an absolutely horrible experience with Safe House. We received an inspection from them in March for a new home that we were buying. One of our realtor friends mentioned that they were a bit overpriced but we figured that if they were the best in the business, we really didn't mind paying extra. From our opinion, the inspection that we received was not thorough. After we bought the house, we found out about an extensive rat infestation in the attic. That's not really Safe House's area of expertise but we'd figured we'd reach out to them because one of the things mentioned to us by the other 2 inspectors that we hired was that the insulation needed to be removed and that this is something that should've been caught by the initial inspectors. We wondered why that wasn't the case and filed a claim for a refund considering that it's supposed to be included in their services. After I filed for a refund, the owner, Troy Pappas called me and was EXTREMELY RUDE. My husband overheard the conversation and was extremely insulted over the way that Troy chose to handle the situation. The issue here is not whether or not they did a complete inspection here, they didn't and Troy admitted that they didn't, the issue is the way that he chose to speak to me. He was belligerent and yelling through the other end of the phone. It is extremely astonishing that a business owner could be so unprofessional. In my opinion, you can save your money and go to someone who is going to be cheaper and more professional in how they deal with you.

The gentlemen were professional, thorough, and friendly. Explained everything’s they were doing and the results. Would highly recommend

Very well! Competent, efficient, knowledgeable and friendly.

Excellent. The team showed up on time and conducted the job professionally and quickly.

A number of critical items were missed during the inspection which have cost us thousands of dollars in repairs and a ton of time. They ranged from relatively minor issues like non-functional power outlets to more seriously problems like multiple significant water leaks which had caused visible water damage present during the time of inspection. I reached out to the company and pointed out all of the areas which I believe they missed and the response was defensive and quick to place blame on us, the customer. We hired them to look for things we wouldn't find and when they missed them and we reported it they didn't try to make things right, they just shifted the blame. Very disappointed.

What a team! Troy and his team are consummate professionals. They were on time, checked all components of the house, including the roof, attic and very difficult crawl space. They explained some issues as they went along. After the team completed their inspection, they pulled up the pictures that were taken and went through to explain what they had found. They answered all of my questions as they were going through the pictures in a manner that a layman could understand. We had the final written report that afternoon. The report was easy to read and understand. Color coded so you knew what was a major issue (red), what was something to watch (blue) and what was in good condition (green). The informaiton in the report coincided with the actual pictures taken. The report was very thorough. A week later we had a question regarding the report, sent an email and had an immediate response. This company is a class act. I would definitely recommend them to friends and family. Thank you Troy and team! We were impressed with your professionalism and expertise!!!

they did an outstanding job !!!

They were very thorough and professional and polite. They know what to look for in a home inspection and provide an easy to read detailed color coded report quickly upon completion. Would highly recommend Safe House for your inspection needs.

The follow night, a representative called to follow up with the inspection report! An experienced inspector personally called to answer any questions and provide clear explanation of all identified issues. The home was inspected in a variety of categories: interior, exterior, roof, plumbing, electrical, and so on. I am very impressed and HIGHLY recommend.