RWA Restoration LLC

When our home flooded this nice general contractor put it back together for us. They were absolutely wonderful to work with. It was 2016-2017. It took them about four months to put the house back together, our home was flooded with 8-12 inches of water and we lived in a rancher. So, the walls had to be cut and redid, it was major work they had to do. I would use them again if I had a need for their services definitely.

Hired RWA for a kitchen remodel. Everything went well at first. Toward the end, I received a call in the morning stating their worker had a medical emergency and would not be able to come. I offered to delay the work another day, but was assured Jason would try to get to me. Received another call with the same assurance in the afternoon. Jason called around 5:00 to say he couldn't come. I sat at home all day waiting. The next day everything was rushed. They had several workers this time where previously there were only one or two. They dropped grout on the floor and did not do a thorough clean up, The cabinet doors were never adjusted. The tile back splash isn't up to standards with chipped uneven tiles. Called to have the pot rack installed and Jason was not happy with the rating on Home Advisor and claimed he didn't know about the worker's medical issue. Had told Andrea and called several times about the trash left outside (including a pail of hard grout) and some also left in the garage. Jason also claimed he didn't know about that. All the above problems were in the same review. There have been numerous other small problems that I discovered since the review.

We contacted this person on Wed. 12/4/2013 to get an estimate on a bathroom remodel. We knew they were located in Va. Beach, so the first thing we asked is if they do work in Hampton. They said yes and would be out to give us an estimate at 9:30 on 12/6/2013. My husband took the morning off work to be here and at 8:40 am on 12/6/2013 we got a call telling us they decided they didn't want to come to Hampton. My husband asked as to why they waited until the last minute to make this decision,as they could have just told us that when we called, but got no explanation. I'm glad we found out that they are unreliable before we hired them.

They arrived on a Tuesday with a substantial crew. Marked the location(s) where the concrete would be poured. Removed the sod. Dug down to the required depth. One day delay due to rain. Thursday they installed all the framing. Friday the concrete was delivered and poured. They spent the majority of the day smoothing and making sure everything was to my satisfaction. They were very meticulous in cleaning up the area. The concrete cured over the weekend and they were back Monday morning to remove the forms. Jason Castle took me through every stage of their work making sure I was satisfied with what they were doing. I am extremely happy with the finished product and will hire this company again. They are qualified to do just about anything you could ever want done to the interior/exterior of your home.

He told me he would have the job finished in 1 week which is all my insurance company would pay for us to stay in a hotel. It's now going on 2 weeks and he's not done and he basically doesn't care. They are not professional.

Jason and his team did an outstanding job. I absolutely love my new kitchen. They were complete professionals and went the extra mile in order to make my kitchen a dream come true.

The experience that my husband and I had dealing from start to finish with RWA Restoration was a delight. The contractor, Jason Castle, is very personable. His attention to detail is outstanding. His knowledge and ideas were easily shared with us. His attitude on a daily basis was one of get the job done, do it right and make the customer happy. We have had absolutely no problems with his work. His craftmanship shows no boundaries. We would happily use RWA again and highly recommend this company to anyone wanting to do any updates, repairs or total remodel jobs.