Reliance Pest & Termite Inc

I ordered the service for a one time treatment using an Angie's list coupon for $95.00 one time preventative pest control treatment. Using the coupon and it being a one time treatment I had expected this to be a quick and non-detailed spray for bugs......I was very happy to see that the service wasn't at all rushed. Carlton (my exterminator sent out by Reliance) was very friendly and took the time to fully listen to my concerns about the spray and its safety for my pets. He also looked at the spiders around the exterior of my home and explained which ones were "good bugs" and "bad bugs". He walked all the problem areas with me before he started treating and explained fully where the treatment would be placed and why it needed to be in those areas. He also gave a helpful tip about our air condition drain line and advised that we get an additional stretch of PVC pipe to get this a little further from the house as to not provide a source of moisture to draw in the bugs. He advised termites not only want wood but also moisture and to eliminate this source of a good termite dinner. This was what I consider going above and beyond in terms of good customer service. After Carlton completed the job, Reliance Pest called and wanted to make sure I was fully satisfied with my service. Of course I said I was and how helpful Carlton was but this showed that it wasn't just Carlton that cared about this customers but the company as a whole, very pleased with Reliance and will use them again.

He was too busy being a sales rep for doing termite inspections within the next two weeks of his visit so I could save money to do what the add promised he would do. I think he sprayed outside, I thought the offer was to treat the inside as well but all he did was put some powder under the kitchen sink. The add also said house and garage, he did not even go in the garage. Not impressed.

Technician arrived on time. Inspected under the crawl space, but not inside the house. Explained that we did have evidence of previous termite damage, but nothing current. Offered a couple of options for general pest control and a program that would get us on a termite warranty. Gave a B in professionalism because rather than having something in writing, it was all verbal. Ran through several options/pricing structures - no way I am going to remember that, so I had him repeat everything so I could write it down! Technician was very friendly though and when I asked him about the different termaticides available - he was very knowledgeable and answered my questions well. Called them on 8/5/13 when I found carpenter ants in a windowsill and a couple flying inside. Was then informed that they do not do carpenter ants.... Unsure if I will use them in the future. The had competitive pricing and seemed prompt, but would prefer a company with comprehensive pest control if I have other specific bug issues.

It went fine. It was as promised. They were very quick to respond. I was very satisfied. There were no extra charges beyond the big deal amount.

Good, he showed up on time and was professional. Services didn't take long and the results were great.

Spraying took care of the situation, but person providing the service was unprofessional and didn't provide adequate information/education to my inquiries. I was educated more after the fact by the receptionist than the person who came to my home. I would call them again due to the effective service, cost and the professional response I did receive when I called the company to provide feedback about my less than positive experience. I was impressed with their interest in my complaint and would call them again.

They treated a rental property that my sister and I own. My sister's seen one bug since the treatment but overall it went really well, we aren't in the house very much though.

It was ok. The inspector was very talkative, although it wasn't all about the particulars of the inspection. He also tried to sell me a quarterly pest control plan and termite warranty. I had to tell him what I wanted him to do, even though I paid for the service in advance so he should have known what to do when arriving to my home. It just seemed like it took a lot longer than it should have and he was trying to sell more than conduct the tasks at hand.

the rep was very professional and very informative, he explained everything he was doing and why, he even answered questions about different types of pest control services available and explained in detail how each process worked.

Called had them come out because I had ants in the home and they had a great deal - one-time treatment inside & out - $85! Cant beat that. Got an appointment fast, Guy came out on-time. Treated in & out. Although he was what seemed to be thorough - I still ended up having to bait the ants myself in the kitchen. He did also leave a bait - but ants avoided it? I also requested cost for treatment of termites. He did give me an estimate BUT not written. Although in comparison with other quotes it was competitive I did not get a written quote all the same and did not have detail of what they were going to do to treat termites. They do give free estimates for termite treatment - they should be written. I would call out for bug treatment again if I could get another $85 deal - as I haven't seen any other bugs!

You know there wasn't anything spectacular about it he came and sprayed the yard and left. He was a nice guy and talked very much. I would probably not use them again.

I used an Angie's List Big Deal special offer for this service. The technician came and was really trying to sell a contract. He supposedly did some spraying around the house but I noticed him walk by me and never even look in the room I was in. I did not see the bugs go away and was disappointed with them. They came out shortly after they were contacted.

The technician did a thorough check under the house and along the perimeter of our crawl space. We've had Our present pest control company out a number of times to find how the rats were getting under our house and all they would do is bait traps. Rats ended up dying under our house. Reliance tech would not stop looking until he found where they were getting in. He finally went into the garage and located the breach. It's been 6 months and there has been no sign of rats under the house. We are discussing dropping Our present company for Reliance. I was quite impressed.

I contacted them and the work was done. No Problems.

The overall experience was good and positive. The person who came to my house was very, very nice and what I liked about him was that he tried to educate me about the issue.

Easy transactions on every front. Phone calls answered in a timely fashion. Both Wayne and Dan were on time. Both explained everything they were doing. Very knowledgeable and pleasant people. No pressure to purchase anything. Wayne also lowered the price on the ant treatment by $50. Ii would not hesitate to recommend the company and their services.

Overall it was pleasant, and easy experience.

Reliance did a very good job. The gentleman was on time, professionally explained where we might have problems, and was very patient (as I had not finished putting everything up so he could do his job). He couldn't have been nicer.

They came back for a follow-up appointment to provide treatment again. He stated it could take up to a month for the roaches to be completely gone. They showed up when scheduled and provided the appropriate treatment.

The visits were great, the tech was very knowledgeable and professional. He told us how to seal up to keep more mice from coming in, put down traps. Calling the office number you reach a sweet lady who is very willing to get you set up. I would highly recommend this company. **Also, asked them to come out and give me an estimate for a french drain as we were told we needed one. The owner came out and told me "I am not going to waste your money, you do not need one." He did tell me what to get for the drainage issue and we were able to take care of it with some of the drain extenders from Home Depot. I appreciated his honesty and telling me how to do it myself.

The gentelman was exactly on time, Between 12 and 1. He got here 12:05 . He spent at least 2 hours here looking for all of the possible entry points for the mice. He even went under the house. Also did an inspection of the foundation of the house. He left some traps, ( not glue ones) in a few places. He came back today, 2/27/2013, to check on the traps. again he was exactly on time. Such a treat to have someone come on time. No more mice have been seen or trapped.

Well, we found out where the rodent entered the crawl space and put in a trap. The rodent was never caught, but I was able to close up the entrance point. If he's been back I haven't seen him.

The company arranged their schedule to address my needs quickly which I appreciated during the holidays. Follow up timely, staff is professional but very friendly.

It was good. They were very professional. We continued to use them after the deal.

The rep inspected the attic for mice, I had had an issue with them in the past and wanted to make sure it didn't happen again ... he found some recent signs of mice but didn't find actual mice ... so he put in bait traps and is going to follow up in 30 days