Reliance Pest & Termite Inc

Inspector was on time and friendly. Answered all of my questions. Provided recommendations and quote with no pressure to enroll in their services at this time. Inspector is setting bait stations and returning in two weeks to re-evaluate.

Outstanding! No complaints. It's a great company to work with!

I would rate the service by this company well above average. Dan is a very good worker and provides knowledgeable information and service. I would recommend this company to anyone looking for a reliable company.

I called for my appointment and was greeted by a pleasant and courteous woman who explained in detail what I was receiving with the Big Deal. She made my appointment for the following Monday and the technician arrived promptly. It was a cloudy day and as we spoke the skies opened up and it began to rain. we decided to reschedule the appointment for the following week. The following week, again the arrival was on time and the technician gave me a courtesy call about 30 minutes prior to his arrival. He was very professional and with a good appearance. He walked me through the inspection and through the treatment and techniques that he was going to use. I chose not only the termite protection but also the additional pest treatment with their quarterly follow up service. Once complete we again did a walk around, the tech even put the crawlspace cover back in place and gave me some recommendations on the replacement of my crawl space vents. Within two hours the technician had completed his task and was on his way. I have been very satisfied with the treatments and the service I received. I will certainly recommend Reliance for the quality of their service and the experience and courtesy of their technicians and staff.

My wife was at the house when the service was performed, but she said the technician was polite and professional.

They come quarterly and every visit has gone well.

Reliance was cordial and easy to work with and showed up when they said they would. Unfortunately, they showed up with a couple of cans of spray (that we could have picked up and Walmart ourselves). The application of these sprays did not make a dent in the mosquito problem in our yard leaving us feeling that the money had been wasted versus being the good deal it seemed.

I received a "Big Deal" offer from Angie's List via email. Since the property had never been treated for termites I took the opportunity to avail myself of the offer. (I refused to let the well known pest control company now having the contract on my other house to do this job due to their reluctance to answer my calls.) I did misread the details of the offer but Reliance made a reasonable substitute offer that was less than I paid the other company and is less than the renewal rate for the other company. They arrived at the appointed time and worked diligently for two days to take care of everything. All debris was carried away from the property.

We have been using this company for two years and have absolutely nothing but great things to say about them! We, unfortunately, live on an ant colony so we are in a constant battle to keep them out of our house but from the very first treatment we saw amazing results! We have young children and pets so we requested the "green" treatments and occasionally use the tougher treatments when an ant's nest is discovered outside to try and eliminate that group (and it works!). We had a huge problem with spiders when we first moved in as well and have not had a problem since we began service with Reliance. We receive the quarterly treatments and can call at anytime (weekend, holidays, whenever) if we are experiencing a problem in between scheduled servicings and they are very prompt to address the problem and work around our schedules-at no extra charge! Our technician, Tim, is incredibly reliable, friendly, flexible and thorough-our daughter loves when he comes over to treat! He is very comfortable with our two large dogs and they also love him! I am a TOUGH customer but I am absolutely satisfied with this company's treatment and maintenance services AND their wonderful customer service-thank you Reliance!!

Was not there, but aks the renters they said it went well

We have a rental house built on a slab and have used several different companies to perform yearly inspections. This was the first company that sent someone out to do the inspection who arrived at the time specified so that I could ask questions. We contracted for quarterly termite treatments. Prices were very reasonable.

You can call them when you need them. They're very educated in their craft. They're also professional.

I called because I thought I had termites, turned out they were ants. The company came out and exterminated, the exterminator was professional and courteous. After a week I noticed I still had ants in my kitchen. I called back and was told to give it a few weeks for the treatment to work. The ants in my kitchen never went away, but I did not follow up again until a 2 months later. During this time the ant problem never got any better or worse. When I called I was told in a professional matter that I would have to pay the same amount for someone to come back out, or I could sign up to have regular treatment. I did not think this made since if the treatment never worked in the first place. I thanked them and hung up.

They were great. They did what they said they were going to do. They came out and took care of the problem. It was a one-time thing and I think we are going to go for a contract with them.

I was impressed with Tron, and probably would have contracted with Reliance for future inspections had it not been for the attitude of the owner of Reliance later on. I went on vacation shortly about two weeks after Tron's visit. I noticed that the ants were still coming into the interior and were in the garage/exterior, but I thought that the treatment hadn't "taken effect" yet. When I returned home around the third week in August, I had ants in my second floor bathroom (where I had found them before the treatment). Hurricane Irene hit the area shortly afterward, and I did not give Reliance a call until after the Hurricane--some time at the end of August/beginning of September. When I called Reliance, the receptionist that I spoke to on the phone said that the company did not do follow-up visits, but told me that she saw that I had been given a quote for quarterly extermination visits, and that they would come out for a fee. I asked to speak to a manager, and a gentleman, who identified himself as the owner of the company, gave me a call back. He said the ants came into the house because of the hurricane. I explained to him that the ant problem never went away after the initial treatment and I waited to call because I had been told to give the treatment time to work. I also told him that I found where the ants were entering the house, and that it was not in the spot that Tron originally pointed out to me. He then changed his tune and said that they would not come out to do another treatment. In the course of my conversation with him, he must have dropped the phrase "Angies List" about ten times--THIS IS THE REASON that I am writing this review. He was going to "cut me a deal" because I was an Angie's List member, etc, etc, etc. In the end, I went to the hardware store, purchased ant bait for $10.00, and got rid of the ant problem myself. I didn't have to pay $100.00 for a quarterly treatment--the "deal" the owner was going to give me because of Angie's List. I have not had ants since September, which is when I put out ant bait. I want Angies List to know that the "Big Deal" you advertised, was no deal at all. I think that it was almost a type of bait and switch just to get me to sign a more expensive pest control contract. Bottom Line, I liked Tron and the service he performed. I probably would have switched to Reliance, from the company that I currently use to do my annual termite inspection, if it had not been for the owner's attitude. Note to Reliance--a little customer service would have gone a long way.

Poorly. The company offers a coupon on Angie's List for a one time treatment, however, they don't do one time treatments according to their representative.

I was so impressed with Reliance's quality of service that I signed up for the annual warrenty which includes four treatments per year. I shopped around and the price for this could also not be beat. $110 per quarter gets both pest and termite treatment ($95 for just termite). Price is also fixed at time of contract and will never go up no matter how many years I want to keep the warrenty (unlike other companies that have clauses to increase prices later on).

They are all right. They come, they go and I don't have bugs. I don't have anything glowing to say. The overall experience is average. Their prices are competitive. They are responsive.

Daniel was on time. He was very knowledgeable and very professional. Thankfully, we did not have any termites, but we live on the water and bugs are a recurring problem. We forgot to get him to spray the garage so I called Reliance and they sent Daniel back out a few days later to spray that area. We were so impressed with Daniel's service that we signed a quarterly service contract so that Daniel can continue to take care of our house. Since Daniel's visits, the only bugs we have seen have been DEAD ones!

Eventually all was wwell. see above

I got a discounted service through Angie's List for a onetime pest control treatment and I got them to come out and spray. I called them back and told them that the bugs weren't gone so they gave me the service technician's telephone number. I called him directly and he came back on Saturday morning and took care of it. They were pretty responsive. The price was good because of the Angie's List special.

They treated for insects and flying creatures that look at you when you are watching TV. They had a special for $99. We liked everything including their punctuality and follow up. We liked the technician and his professionalism. He was so absolutely clean and neat on the one he handled himself and the inside of the property. We will be going back to them in six months for a contract for the general pest control.

The owner came out to do the termite inspection and give us a quote on pest and termite services. He was thorough and answered all of my questions and concerns. I signed an annual contract with them for quarterly pest and termite services. Their pricing is pretty much comparable to their competitors (based on the size of our house). The technician came out and performed our first quarterly service a couple of days later (because the next day wouldn't work with my schedule). The technician was very professional. Overall we had a good experience with a local company.

. They do a termite inspection. They go all throughout the house looking out if there is any termite damage and there wasn’t any. But they did find some water moisture damp fungus under the house. The inspection was complimentary. They sprayed the fungus and they did the structural repair to the foundation and water damage. He was extremely professional. He gave me a detailed description of what was wrong and what he recommended and what was wrong with the blitz. He was a very pleasant guy. He had the repair done and they treated it for the fungus. Now that I am on a yearly plan they would come out for the quarterly inspection. He was nice enough and I even had other questions on other items that were not really in his realm, he was more than happy to give me his advice. He was really helpful. I was very pleased with the price; with the water damage I had I thought it would be more expensive. He was top notch. I would use him in the future.

Overall outstanding services. On time; thorough; professional; answered all questions; did not try to sell unneeded services.