Quality Stone Concepts

I regret ever contracting this company! From the beginning there were signs but I stuck with it because I thought they would keep their promise to deliver. This was a nearly $20,000.00 job. Once they were paid they disappeared. The job is still incomplete. Both Tony and Terry gave me their word they would be back to fix the errors and complete the job, never heard back. Impossible to get anyone to call you back from the company either! After posting review of my experience with them on google, they had the nerve to post a response stating that the reason why they wouldn’t come out and finish the job was because they were owed money from a previous job. When I challenged that they couldn’t come up with an explanation or any paperwork whatsoever!! The outdoor kitchen looks like it was put together with paper glue by a bunch of amateurs! Stay clear!! Below is our response to their statement that there was money owed. Soon after they came to the restaurant and patched some of the issues but they are yet to fix the mess with the outdoor kitchen. ——////-/ First and foremost there is no balance. I have all the receipts and correspondence along with copies of all checks we wrote as well as witnesses when Tony Pirrone came and picked up the check, which he wanted made out to himself! I would be happy to post all of our correspondence for the world to see! Secondly, the job was supposed to have been completed in February! It is now mid October and you are yet to provide me with a date of when you will complete the job.

Robb Masters walked us along the selection process. Took us to the stone warehouse to select our granite. QSC staff made sure we were happy with the layout of stone as countertops. The installation went exceptionally well. They took care of all punch list items immediately. Highly recommend QSC.

Quality Stone was fantastic. They dealt with the quarry to fine a large enough slab to do the whole island. They use a laser measurement tool to precisely define the layout. The showed me a picture of the slab with the cutting plan overlaid for my approval before cutting and then precisely cut the slab, scheduled the install, showed up on time and were done in two hours. Throughout the whole experience their staff kept me informed of the progress. Very friendly and professional. I highly recommend them.

All went well!

Service at their showroom was great as was all their field verification and email communication. There was a breakdown with their installer hence the B rating. After a lengthy talk about silicone placement between our farmhouse sink and countertop unbeknownst to us they ended up not even using silicone which is necessary to prevent water leaks and for relief. The owner offered to send the guys out to correct this however it entails another plumber trip and it was not offered to cover that cost.

I was very impressed with their selection and service. I was not convinced I wanted granite counter tops, but now would not trade them for anything.

Patrick and the QSC crew were excellent. They were on-time, courteous, professional and truly loved serving the customer. We loved both our kitchen and guest bathroom! Patrick was very patient with us and never tried to hard sell us. QA was excellent.

From going to the office to redeem my voucher to delivery and installation, everyone I dealt with was professional and courteous. They (Ryan)allowed me to pick the remnant to be used for the counter top. They (Melody)promptly scheduled someone (Mark) to come out and get the measurements and scheduled installation(Mark) a week later. I am very pleased with the work they did and would recommend them to someone looking for new counter tops and hope to use them again myself in the future.

I give QSC an A+ for quality of materials and workmanship. I rarely hire a contractor to work on my house, preferring to do most repairs and remodels myself to ensure work is high quality and done according to code. We picked a medium grade all wood cabinet and found exactly the granite we wanted on QSC's lot. The cabinets QSC sells are made in the USA, which was a plus in our minds. The quality of the cabinets that were delivered was more than I expected for the price. QSC's carpenter and granite countertop installation team exceeded my expectations in all respects. The cabinets were installed level, plumb and so straight that the countertop installation team only had to use 1 shim to install over 2 slabs worth of various shaped countertops. I am still amazed at how well the granite pieces fit together on the 45 degree bar countertop. You have to look real close to find the seams. The carpenter was careful to install the cabinets with screws through the wall studs. Not a single screw missed a stud. We ordered a lot of accessories for the cabinets that took a while to install, such as wire pot/pan racks, utensil racks and sliding drawer bottoms. The carpenter installed each piece carefully so that it worked flawlessly with the cabinets and retracted fully when the cabinet drawers and doors were closed. I am very pleased with the quality of materials and workmanship of installation. That's the good. As with any experience, there is always room for management improvement. The first area of management improvement is communication. We had a little bit of miscommunication about the color of the cabinets between the sales team and what was actually delivered. We thought we ordered a darker version of the cabinets that were delivered only to find out the darker version was actually a different style of cabinet. QSC was gracious enough to give us a discount after-the-fact on the price of the cabinets. In the end, the color of the cabinets worked well with the granite. Another area of improvement is materials estimating and ordering. We ordered a patterned glass for 2 of the cabinets that was clearly in the contract. Plain glass was delivered with the cabinets. It took over a month to get the patterned glass due to it being a special production run at the factory. Then, when the patterned glass did come in, one of the windows was the wrong size for the door and had to be re-ordered. In addition, the amount of linear feet of crown molding that was ordered was not enough to install on all the cabinets. It took more than a week to get more from the cabinet maker. The third area of improvement for QSC is project management. I hired QSC because they promised me they would install both the cabinets and the countertops. I had been to half a dozen other contractors who either did just the cabinets or just the countertops. I did not want to end up being my own general contractor on the job. However, it seems QSC has grown to the size that they have split their company into departments. The cabinet installer is one department. The countertop guys are in another department. The guy who orders the materials is in a third department. I don't think any of these guys ever sat down together and discussed the overall plan for my project. The carpenter didn't know exactly when the countertops would be ready. The countertop guys didn't know that the carpenter had not finished because he didn't have enough crown molding. And, well, I won't even begin to speculate about what the purchase department guy knew! Every time I wanted information about the progress of the project or the schedule I had to call someone different. Who usually had to call someone else. QSC needs to assign a project manager to every job they take on so that the homeowner has a single point of contact to call for issues, schedule updates and project status. Would I use QSC again? Yes, because of the extremely high quality of their workmanship and the fact that the craftsmen always showed up on the job when they said they would, which to me are the two most important aspects of any project.

Great customer service, Ryan was very helpful in making sure I got exactly what I wanted. The granite pieces turned out beautiful and fit perfect.

Did an excellent job...were courteous, thorough and very professional at all times. I do not remember the exact date or cost but it was in the neighborhood of $500.00

They did an excellent job on the counters. They were on time, friendly and very professional. They let me look at the large piece of granite from the supplier to make sure I liked it before they installed it also which I appreciated.

The initial meeting was great. The salesman came out when he said he would, talked about what we wanted and took measurements. We were told the product would be ready in about a week. We specifically told him we wanted no seams in the granite and he assured us there would not be any. When the date was set up for delivery, the installers arrived on time but the product was not cut right. The edging was not the way we had ordered and also one piece was cut so that seams would be in front and in back of the sink. We were told by the installers that that particular piece could not be transported without the risk of breaking. I understood that after they explained it to me but was not told by the salesman that might happen. The counters had to be returned and re-edged. Also the back splash had to be returned because it was not measured correctly, which postponed the install by another day. After the final installation was complete, we have not heard from anyone back from the company about how satisfied we were with the overall job. Considering all the issues we went through to complete the job, we were actually pretty satisfied with the final outcome, except for the part about the seams and not hearing from anyone after the job was complete. We thought the price was great and we would probably use this company again.

Outstanding from the moment we walked into the showroom and met Robb. He directed us to what we were looking for, explained options available, wrote up our quote and gave us some connections for custom cabinet work. We planned our project, compared quality and pricing, and decided to go with the reputation of QSC. We were instructed to choose our slabs. They scheduled the measurement within a few days and had the install completed a week later! Everyone we had contact with was outstanding, professional and concerned with our satisfaction. They are highly recommended!

My update to below: Ryan was extremely apologetic about the experience. He followed up with his co-worker, indicated that they had made several changes within the organization to prevent a repeat of my experience, and volunteered to refund the $144.00. In my opinion, Ryan did absolutely everything right to earn back my business. For this reason I now feel confident in recommending Quality Stone Concepts. If I'm in need of these services in the future, I will definitely contact Ryan. 4/17/13 __________________________________________________________ Quality good, but one bad apple ruined the experience and will ensure I go with one of their competitors in the future. I first contacted them less than two weeks from the date I needed their service. Additionally, I was living in DC but needed work done on a home in Chesapeake. I worked with Ryan, one of the owners, and he was fantastic! He was courteous, informative and eager to get me the service I needed. I was putting granite in a house that I was selling, so I only wanted to consider the lower-end granite choices. Since the floor tile was chocolate brown, he recommended Santa Cecilia or Ornamental. I liked Santa Cecelia based on what I saw online, but he admitted that his website was kinda messed up and didn't capture the actual granite choices well, and also acknowledged that there is wide variation with this particular stone. I told him I would be in town the following week and would come by the quarry to look at the actual granite slab. Ryan hooked me up with the service department to set up measurements, I signed a contract for the project (the contract did specify Santa Cecilia) and sent my deposit. The service department set up measurement for Monday and install on Friday. Mark came out and measured. He was polite, efficient, knowledgeable and provided good insight on a couple areas where I needed suggestions. On Wednesday I went out to the quarry. I spoke with Rob and told him I wanted to look at the slab. I also mentioned that after seeing samples of the stone at home depot and lowes that I wasn't sure it was the best choice given my decision to leave the cabinets white. He showed me Ornamental as well as Uba Tuba, commenting that both worked especially well with white cabinets, and emphasized...like Ryan...that Ornamental was particularly popular for models and builders because of its versatility. I asked him if they had started cutting my stone and he said he didn't think so since it wasn't being installed until Friday. He was extremely helpful, walked me through the work shop, and gave me a sample of each of the three stone types we discussed. On the way out of the store I saw Ryan, introduced myself, showed him the three samples and told him that I was reconsidering my choice based on his/Rob's recommendations and seeing the slabs. I told him I was bringing the samples to my buyer and would get back with him in an hour. He was extremely pleasant and said OK. I couldn't reach the buyer but decided Ornamental was the right choice, stopped by Sherwin Williams to get the matching paint for the kitchen and adjoining family room and then called Ryan. When I called back within the hour, Ryan apologized but said they had already cut my counter top. He asked me if there was any way I could agree to keep the Santa Cecilia. I was frustrated because I had clearly communicated to two different people, Ryan included, that I was reconsidering the granite choice, and was given the OK. I was able to eventually reach the buyer who came over to look at the options along with the new paint colors I'd just bought. While we both agreed the Ornamental would have been a better choice, she was willing to accept the Santa Cecilia. I called back Ryan and he was extremely apologetic for the miscommunication, and offered to credit me the cost of the paint ($288.00). I accepted the offer and they emailed me a final bill for the balance which included the $288 credit. The installers showed up Friday...Mark and another gentlemen who's name I don't remember. Both very courteous and professional...they went out of their way to be helpful, including offering to help carry in a range and dishwasher. I ran a couple errands right after they arrived and when I came back there was a very angry-looking guy standing in my family room. I looked at him and he said, "Are you Meg?" I said yes. He introduced himself as Terry and then got very acerbic with me. He waved the contract and said he didn't understand why they were discounting my purchase price, and if they were then he wanted all the paint. It was hard to hear with the noise of the floor and countertop work so I took him out to the patio to discuss. Terry was incredibly rude and condescending. He said that he has communication problems with his business partner, Ryan. He was very derogatory toward Ryan and toward me. He called me a house flipper (I'm not, I've owned this home since '98 and it's breaking my heart to have to sell it) and that I would obviously know the stone would have already been cut on Wed for a Friday install (I didn't know...and neither did his business partner or another employee). He was literally yelling at me. He was waving his arms and every time I tried to make a point he got snide and sarcastic with me. His behavior was so extreme that two different neighbors came over later to ask me if I was OK. Although I still believe I had every right to accept the full discount that Ryan offered, I agreed to split the difference and pay an additional $144 over the price of my bill. He never really agreed to that, but he left my property so I assume that resolved the issue. Other than the fact that the install team forgot to put a silicon bead between the backsplash and the wall, I'm happy with the product. My recommendation to Ryan, Mark, Suzanne and the whole team at Quality Stone Concepts is ... ditch Terry! He is a bad man that should not be representing any of you or your product. Both of my neighbors asked me who did the work and, although they thought the counter top looked nice, they said they would never do business with the company based on the way they saw me being treated.

Excellent. QSC went out of their way to find a granite remnant. My cabinet maker (former) had been looking for 6 weeks and came up with nothing. QSC found exactly what I was looking for the first day I went to see them. They rushed the fabrication and installed the counter top the weekend before Christmas. The installation was fast and efficient and the installers were polite and professional.

I went to the store to get a small vanity top. They took me out to the stone yard and i was given a choice of quite a few remnant pieces, but I didn't see one I loved. Was told that I could come back whenever I wanted to check stone choices. Meanwhile, I scheduled them to come and measure for the top. They came right on schedule to measure, which only took a very short time. Went back at a later date and found just what I wanted. Chose my sink, scheduled a day I could be home for installation. They called to confirm, called before they arrived (on time), installed, cleaned up, told me how to care for my granite top and left within about an hour. Very pleased with the entire process.

My experience with QSC was very positive. Friendly and helpful service. I came into their new location with a sample of my kitchen floor tile wall color, and with no idea of where to begin. Robb helped me find exactly what I was looking for and was able to do so within my budget. Everything coordinates wonderfully. There was a miscommunication regarding time frame for installation, but QSC definitely has customer service as a top priority, as they did everything possible to correct the situation and i would not hesitate to use them again as I am completely satisfied with my purchase and experience. I would definitely recommend them to anyone looking to update or remodel their kitchen.

Everything went well from start to finish

The final product is beautiful! Since I live in Hampton, I requested photos of the different granite types via e-mail or website. I was able to select my top choices and place my order. When the sink was installed, it was exactly what I wanted and fit perfectly with the existing cabinet and design.

The crew arrived on time, brought all the materials required for the job, were polite and professional, did a thoroug job and left the work site as clean as they found it. If we ever remodel the kitchen, we'll call Quality Stone.

Contacted Quality Stone Concepts and was met with a warm reception over the phone from Ryan. He had his estimator, Rob(bie) measure, give me a great estimate, (better than 3 other places I contacted) and set the date for the install. Everything went smoothly. He also advised that their sub-contractor would call me for an estimate on the demolition required, before the installation. (That is a separate bill paid directly to the sub-contractor). In dealing with Quality Stone Concept, everyone was Top Notch, friendly and personable, from Ryan and Tony (part Owners), to Rob(bie) (estimator) to Dan, the Production Manager (wonderful job on assisting with the slab), to Mark and Brandon, (Installers- great job on seams and sink placement) to Ray and the other Fabricator, and the Office Manager. I visited their location on several occasions to ensure that every detail was as I wanted, (which is why I know everyone's name) and they met every request with no problem. I am not the easiest to please, but I am very pleased with their workmanship and the quality of the product, and would recommend them highly. However, there is a dim light in this tale. When using Quality Stone Concepts, I suggest you evaluate if you want to hear . . . . 1) "I am sorry, been without a phone for a few days".2) "Sorry, I didn't make it yesterday, just got the part and I have been sick . . . ."3) "Been fighting traffic, and someone just hit me from behind . . . will not be able to make it"4) "Sorry, been away for a few days, will let you know by lunch . . . . "5) " I don't know what happened to your piece . . . . .sorry about the delay . . . . ." Yada, Yada, Yada . . . . . These are examples of the text messages received when dealing with the sub-contractor Quality Stone Concepts uses for cabinet installs and demolition/plumbing for preparation for granite installation. He did my demolition and stove/plumbing installation. He was friendly and personable and did a good job, when I could get him there, but his dependability might make you pull your hair out! From the initial contact, (which prompted by first visit to their location - when I DID NOT receive the promised first call from the sub-contractor) to the last contact, I played a waiting game. I am still waiting for him to complete a minor part of the job, (which I know will happen when pigs fly) so I ended up doing what I should have done in the first place, which might have saved me a few bucks and grey hairs . . . contacted someone else! If not for the great job Quality Stone Concepts did otherwise, I would subtract from the ratings for their use of this sub-contractor. But I realize it was my choice to use him, and they cannot be held accountable for his uh, "professionalism". I would suggest however, if you want to experience the full positive customer service and quality that Quality Stone Concepts advertises, without any hiccups, you consider their "turn-key" service thoroughly. However, for areas under their control, they receive my vote!

Overall the team was highly skilled and professional. I had to have 2 seams because of the stairwell in my home, but the seams are barely visible. The cutter did an amazing job making sure of that. The installation went fast and the measurements wer dead on. There was no grinding or sanding in my home.The only issue was scheduling. The owners had a miscommunication about my install date, and dropped the ball a bit. However, they jumped through hoops and made sure I got my countertops installed on the day promised. Overall I am very pleased with the product. The price was not the cheapest I saw, but also not the most expensive. For the quality I got I think it was very fair at about $66 per sq ft.

It was a good experience. The measurement phase went quickly and they asked all the right questions to provide exactly to my specifications. The installation found a few issues which were quickly resolved beyond my expectations. The countertops are very beautiful and have given each room a modernization and focus. Everyone I worked with was very knowledgeable and respectful when they were in your home. The work was of very high quality and they are willing to assist long after the job is over. I would highly recommend their services.

Quality Stone Concepts is a small company who's work is excellent. they explained the entire process. the job was so nice it helped sell the house. i will use them again in the future.