Prestige Pressure Washing L.L.C came out stripped our deck, cleaned it and put on a new stain. With the stain they did not get the mixture right, it rained and the next day we had rusty water all over the deck. So they came back then they stripped it again put on another coat of the same. They damaged the hip plate to my new storm door, took off the finish, stained the side of the house, and I really think it needed a third coat. I had him come out here and look at it. I don’t know what to say. I think he did not take any precaution because we have awnings at the back of the house where some work was done, there was a lot of spotting all over the awnings. We had a brand new window put in above the kitchen sink that was where the work was done, my husband had to go out there with a non abrasive sponge and get that stuff out of the widow. It was a mess through and through. He being in the deck business not so many things should have gone wrong. I just feel that they don’t know as much as think they do. I will not use them again. They don’t cleanup. We had brand new storm doors put in with brass kick plates at the bottom and those guys ruined the finish on it. They did not even care. I don’t expect anything to be any better other than at the time you set foot in this place. I want it left just like you have found it. When they left it looked like demolition derby in here. I will not recommend them nor will I use them again.
Description of Work: I had Prestige Pressure Washing L.L.C who came and stripped the deck, cleaned it, and stained it.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$1,800
Response from Prestige Pressure Washing L.L.C
I understand there frustration within the project however, stripping a deck is not a task that should be taken lightly. The deck was in horrible condition that had been rolled or brushed on and was blotchy everywhere. A wood surface that has not been properly taken care of and has excessive stain residue has to be stipped off before a new application can be applied. After applying the stain they choose to go with they decided to go with a diffrent stain application so therefore another strip had to be applied. I have been staining decks and fences for many years and have plenty of excellent reviews on sites like servicemagic. Stipping a deck or fence is a messy project however not nearly as messy as a new construction on the property. They were completly aware of the effects prior to project starting. As far as damage to skid plate I would have gladly replaced them there are about 12 dollars at your nearest home improvement store. As far as third coat that is completley false. I had recieved a phone call about the third coat a few weeks back and went out of my way to come look at the deck. As a business owner paying for all the costs upfront with no obligation from the homeowner other then there word I cannot come back to a deck two to three months after the service and apply a new coat for free. It's unfortunate that they will not use my serives again. I even did a free house wash on top of all that. Since they insisted to put the price on the review I would like to add that after the stain and then the restain to another color I made $500 dollars on the project that took six days. If you are looking to have your deck restored understand that it is a project and things will get dirty. I take every step possible to prevent them.
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Service Categories
Pressure Washing,
Deck Maintenance,
Decorative Concrete,
Roof Cleaning,
Exterior Painting,
House Cleaning
FAQ
Prestige Pressure Washing L.L.C is currently rated 1 overall out of 5.
Sunday: 7:00 AM - 7:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Prestige Pressure Washing L.L.C accepts the following forms of payment: Check,Financing Available,MasterCard,Visa