Poor Folks Tree Service, Inc.

The tree part went fine. the stump grounding part I am still waiting on. I paid cash for both jobs, was told that the grounder was out but they would have a new one by the following week. That was two weeks ago. I call but have not had any one return my calls. I know that both Steve and Tom are navy vets as a 25 year navy man myself i know they under the values of Honor, Courage and Commitment. So come on guys Honor your contract, Lets get this last part (ground the stump) done and move on. Thanks

Excellent job. Received competitive quote for both raising tree canopy / trimming and tree removal for a tall pine next to a house. Will definitely use this company again.

Excellent experience with Poor Folks. Received a competitive quote and they were happy to give me a quote containing three different options (tree removal, raise canopy, individual limbs). When the crew showed up they quickly took care of the job (made difficult due to the tree's location next to the house) in a safe and efficient manner. Good communication with the team's supervisor and he made sure everything went well. Clean up was thorough. Recently, we have been through an extremely rainy year and they have a lot of work backed up so please keep this in mind and try to plan ahead. I'll use this company again.

They came and gave us a reasonable estimate. The time frame for the work was agreed but they actually came out sooner than anticipated. Within about 1 hour they had the limbs down, carried the brush away, carried the wood to my wood pile and cleaned up the area. Great job, nice crew - I will use them again.

Let me put this in context. I have used this company on two separate occasions and their work was good. However, in summer 2015, and on my recommendation, my neighbor contracted Poor Folk's Tree service to remove some trees and limbs. I approached the foreman and since they were there asked if they would take down a limb on a tree in my yard. It was at the end of a hot day and stupidly I paid a representative $150 in advance because I thought there was a level of trust. They have never completed the job nor responded to a phone voice mail when I enquired about when the job was to be completed. Suffice to say i will not be using them again.

Contractor did not show or call to reschedule. I have NO tolerance for no shows. I can appreciate that things come up in a business, but there is no excuse for not calling to reschedule. This job would have been in the $3000 range, but I guess they don't need the business.

Get your proposal in writing. I was quoted $400 by the crew working another job down the street to cut down a tree in my yard. When they didn't arrive Tues afternoon, as planned, I went down to check on things and give them my cell number. The owner happened to be there and said they would get to it Weds AM. Didn't happen. On Thursday morning, I saw the owner again down the street. He said he could not remove the tree for $400, as previously agreed, but could for $800. A handshake isn't what it used to be.

They were on time in the morning and did everything including girding the stump under two hours! They were professional and cleaned up after them selves.

I honestly can't remember the price but I called several tree guys and was most comfortable with Tom. You could tell he knew what he was doing and was very professional. He worked with us and helped us decide what our options were. In the end he got the job done in the time frame he said he would. I would definitely recommend Tom and I have done just that. A++

He gave me a great price, his workers were very courteous, and he fit me in the same day.

Poor Folks Tree service removed a tree tucked tightly between my house and my neighbors. They did a fantastic job safely bringing the tree down without harming either houses. They were courteous, professional, and timely. I give them my highest recommendation.

I have used them going on three years now, they are wonderful and do great work! They clean up after themselves, the limbs that they cut down, they will cut it up into firewood and stack it where I ant it,

It went very well. They are very good. They offer a better price than most of other businesses. They are very efficient and polite.

All went well. The job was performed on time and quickly. A thorough clean up was conducted. I have used Poor Folks a number of times previously and they have always done quality work.

Hard workers. fast work and very thorough. They cleaned and chipped as they went. they came back last evening to finish grinding stumps. Blew chips and brush from driveway and lawn when complete. I was impressed. In Navy terms BZ!!!

Very well. It was quick and thorough.

The crew was very hard working. The company has all the needed equipment. The trees were removed without damaging the house or the lawn. I have a couple minor quibbles though. They said they filled in holes left by falling segments of trunk with topsoil, when what they actually did was fill them with mulch and sprinkle an inch of topsoil over that. They said they needed payment 1/2 as a check and 1/2 as credit card (as opposed to 100% credit card) because and quot;checks clear faster than credit cards,and quot; but the credit charge posted days before the check (and it doesn't really make sense anyway). These weren't big deals, and I will use their services again, but I think they could have been a little more forthright about these things.

Everything was wonderful. The owner Tom was extremely knowledgeable. He's very professional and everything went smoothly. It was reasonable. I recommend him.

They were very good. They were exceptionally careful with the large trees. They were careful with how they moved their large machines. The clean up was exceptional. I felt like the price was very good for the quality of work. They were very responsive to our call. We heard about them in the newspaper and they got back to us quickly. We have used them again, and will continue to use them.

They did a really great job. We had a huge storm come through and they got out here in a timely manner. They were very busy during that time. They were professional and the guys clearly knew what they were doing. They worked really hard. It was very impressive. We paid $2,000 for the first service and $1,200 last August. They were fast and cleaned up. They were terrific.

They are honest. They are reliable. They give you a great price for the work.

They did a good job. They missed a branch and it was hard to get it back. The branch was hanging over the house which became an issue. They did come back to do the work, but I had to call them about half a dozen times. They cleaned up the place before they left. I would use their services in the future also.

They did a very good job and impressed all my neighbors so they all are using them now and no one has had any problems.

He really cares about trees. He is very honest. He does a lot of voluntary work in the area. He is a truly a great guy. His prices are very fair.

To sum up, the actual cutting down of the trees, grinding of the stump, etc., was done in a professional manner. However, taking down the logs (known as and quot;blocksand quot;) resulted in my front lawn especially being trashed. I am very dissatisfied and upset with the resulting condition of both back and front grass, which had before been one of the nicest lawns on my block, after Poor Folks was through with the job. The job work order specified that the blocks were to come down by pulley (the estimator later claimed that this only applied to the back yard tree, but that was not specified on the work order), but instead, the crew allowed huge blocks to fall from from great heights (both trees were very tall pines) and cause large gashes and ruts in the lawn. By the time I realized what was happening, it was too late. When I asked the crew why they had done the job that way, I was given two answers: 1) to save time; and 2) because the estimator did not tell them to use pulleys. I would like to note that the reason why I hired Poor Folks was because they not only submitted a reasonable estimate (and I did get several estimates from other tree services), but because they had removed a tall pine on the property line I share with a neighbor about a year-and-a-half ago, and we were both very pleased with their work. They DID use a pulley for the blocks for that job, ground the stump, and left the area pretty much undamaged. The company offered to top soil the areas of lawn damaged. The crew had tried filling in the deep ruts with debris left over from the job. My grass mowing man told me that grass wouldn't reseed in that medium, so I asked Bill (the estimator) to have the debris removed and to add top soil. It took them a week to follow up on this, but they did do so. I then paid my mowing man to do a quick-seed spread over the damaged areas. My lawn currently looks like No Man's Land. Additionally, a couple of minor points that I feel contribute to the lack of professionalism of the current Poor Folks crew: 1) when they arrived at about 8 a.m., no-one came to my door (I went out to talk to them when I saw them arrive), and no-one introduced himself to me, or told me who the crew foreman was (they did have one, I later learned), so I think they have something to learn in the area of customer relations, since I felt almost totally ignored; 2) a stone bird bath in the back yard near the tree to come down had been removed by dumping it on its side elsewhere in my yard, and was not replaced until a week later, when I asked them to; 3) I now have a large grease stain on my driveway from their equipment, where previously I had no stains. It should also be noted that they left some very large blocks overnight on my front lawn because their forklift broke, and that the reason why they were on my property until about 5 pm was because some other equipment wasn't functioning, so they had to perform some heavy tasks manually. Why then, I wondered, did they come to my property without properly-functioning equipment? In general, I was very disappointed with Poor Folks' performance this time compared to my previous experience. I would most definitely not hire them again to come onto my property, even if they were the last tree service in Hampton Roads, nor would I recommend them to any friend of mine. I feel that they were careless and negligent in executing the job, and the damage they did to my lawn was entirely unnecessary and could have been avoided. I did pay them in full for the job, and I even added a tip for each of the crew, who did work hard to complete the job, because the trees are indeed gone and so what I really regret is the very poor supervision and, I have to assume, lack of thorough training that could have made a difference.