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PC Alternatives Inc

4.4(
5
)

Computer Repair, Phone Repair, Computer Sales,

... +1 more

About us

We have been providing professional technical computer support and services (both In-Office and On-site) for homes and businesses in Virginia Beach, VA and through out Hampton Roads since 1997.

Business highlights

28 years of trusted experience

Services we offer

Laptop, Macbook, Mobile Device, Desktop Repair, Diagnostics, Virus Removal, Data Recovery, Data Backup, Windows Reinstallation's, DCPJ Repair, Cracked laptop, iPhone, iPad, Macbook, or Tablet screens. We also repair gaming consoles, i.e. Playstation, XBox, etc.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.45 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
20%
1
0%
Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.4
responsiveness
4.0
punctuality
4.6
Write a review
Showing 1-5 of 5 reviews
Fritz E.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Computer update
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Susan K.
11/2014
5.0
computer repair
  + -1 more
This is the best computer repair (and more) business in the area hands down.
Description of Work: Removed a virus.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from PC Alternatives Inc
Thank you very much for your kind words. We strive every day to give our customers the very best experience as possible. Thank you for your business and continued loyalty.
Scott W.
08/2014
2.0
computer repair
  + -1 more
They called and asked us a question regarding a repair part, we told them what to repair. They fixed it and it sat there for 2 weeks without notifying us. They should have communicated.
Description of Work: They fixed my computer.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0
$150
Response from PC Alternatives Inc
[removed member name], As another layer of our communication process (like when we cannot get a hold of a customer via a phone call), we also "email" our customers. As we discussed with you, we did email to the address that was given on 6/13/14 that your laptop was ready. It is unfortunate that someone was not able to check it until much later for whatever reason. Therefore, in this case, the delay (of your laptop sitting in our office but fixed for 2 weeks) was not any real lack of communication issue on our part. Also, with this work being completed on 7/15/14 we are not sure why you waited until 3 months later on 10/21/14 to voice your concerns here on Angie's List. Lastly, as you mentioned with your laptop actually being fixed and your only issue was with us "not communicating" that your laptop was ready, we are puzzled with why you still gave us an "overall rating" of a D. In any event, we do strive every day to communicate to the best of our ability. Feel free to call our office anytime to further discuss. We do value your business as well as concerns.
Shari B.
07/2012
5.0
computer repair
  + -1 more
Very personable and helpful. Would definitely use again and/or recommend to friends and family.
Description of Work: Diagnosed failed hard drive and installed new larger drive.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Rebecca S.
06/2012
5.0
computer repair
  + -1 more
I had a noise that my pc was making and I was afraid that the mother board was going down or something really major was going on. They checked it out for me and told me that nothing was going bad. They told me that one of the fans was eventually going to go but I didn’t need to replace it at that time.
Description of Work: I used PC Alternatives Inc to repair my computer.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
$100

    Contact information

    3720 Holland Road 103, Virginia Beach, VA 23452

    http://www.pcalt.biz

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Phone Repair,
    Computer Sales,
    Screen repair

    FAQ

    PC Alternatives Inc is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: Closed

    PC Alternatives Inc accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
    Yes, PC Alternatives Inc offers free project estimates.
    Yes, PC Alternatives Inc offers eco-friendly accreditations.
    No, PC Alternatives Inc does not offer a senior discount.
    No, PC Alternatives Inc does not offer emergency services.
    Yes, PC Alternatives Inc offers warranties.
    PC Alternatives Inc offers the following services: Laptop, Macbook, Mobile Device, Desktop Repair, Diagnostics, Virus Removal, Data Recovery, Data Backup, Windows Reinstallation's, DCPJ Repair, Cracked laptop, iPhone, iPad, Macbook, or Tablet screens. We also repair gaming consoles, i.e. Playstation, XBox, etc.

    Contact information

    3720 Holland Road 103, Virginia Beach, VA 23452

    http://www.pcalt.biz

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    Closed