Reviews
2.72 Reviews
Showing 1-2 of 2 reviews
JOHN L.
06/2011
heating & air conditioning/hvac
+ -1 moreVery unprofessional.
Description of Work: On early Friday June 6, our A/C stopped cooling. The temperarure had been in the upper 90's I checked the June issue of Angie's list Coupon Section for an heating and A/C company. I chose One Hour heating & air condition and called about 0745 for emergency service. I identified myself and told the receptionist I got their telephone number from Angie's List. She took down all my information and then told me they would send a technician on Monday June 13. I remarked that that is unacceptable and that they were advertised as One Hour. The receptionist told me that the one hour is for our priority customers. Very unprofessional. Will not call them again. I called the number of a person recommended by our hair stylist. The person said he would change his non-emergency 0900 appointment and come to our home by 0900. He arrived at 0900, found the cause, replaced the starting capacitor, then checked out the system for any other problems including freon. His company is not in angus list. Should be.
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Steve S.
10/2010
heating & air conditioning/hvac
+ -1 more- Initially great service on an old HVAC unit on 7/4; excellent service. Convinced to replace system... - Initial install was as expected, based on initial service to old unit... prompt and professional. - The seven follow-up service calls to fix all the subsequent problems were exceedingly disappointing. - Customer service rep implied that my demands were unreasonable. - End result of several service calls was a message that "customer expectations were too high" - After two months, root cause finally diagnosed, and fixed (I hope); so I guess my expectations weren't unrealistic after all. - AC seems to now work fine, but winter is upon us, and the jury is still out on the heating capability.
Description of Work: Serviced then replaced HVAC
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$8,500
Contact information
2680 PRODUCTION RD, Virginia Beach, VA 23454
Licensing
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Service Categories
Heating and Air Conditioning
FAQ
ONE HOUR is currently rated 2.7 overall out of 5.
No, ONE HOUR does not offer free project estimates.
No, ONE HOUR does not offer eco-friendly accreditations.
No, ONE HOUR does not offer a senior discount.
No, ONE HOUR does not offer emergency services.
No, ONE HOUR does not offer warranties.
Contact information
2680 PRODUCTION RD, Virginia Beach, VA 23454