"After speaking with this customer initially, I informed him upon finding out it was an insurance claim, that I would have to think about it as I am not set up to do insurance claim work. My company description states this. He called on Saturday at 7:00am and I explained that I felt it was in my companies best interest not to participate, and could tell he was not happy as the line went dead. I never spoke to him on Friday, and I'm not sure what his wife is saying here, as I never spoke to her, but Insurance companies do require a different format of billing and invoicing, and all the insurance jobs I have attempted to get in the past wound up being a waste of my time as the customer used my quote with the insurance company, but didn't give me the contract and used someone else, therefore it wound up being a waste of my time. This might be what she is referring to, I'm not sure, because again, I never spoke with her. But I apologize for any inconvenience this caused and wish them the best."

"I am so sorry for your loss. Obviously, this was bad timing. But I was there on time. It was rush hour traffic in downtown Norfolk. I may have expressed my disappointment on the voicemail I left. I like most people do not like traffic, nor time lost without an explanation. I apologize for my lack of understanding and for your loss."

"Thank you for your kind review! I must say that I absolutely love their new bathroom. By increasing the size of their bathroom, the first thing we had to do was come up with a new floor plan. By moving all fixtures including vanity, toilet and shower location, we were able to add a tub, increase the size of the shower, and now this bathroom absolutely just flows. Their material selections will be ageless and I'm sure they will be proud of their master bath for many years to come. This bathroom truly looks as if this was the design when originally built, which is what its all about. It was a pleasure to work with this customer."

"Without a doubt these were excellent customers to work with. Renovations can be quite stressful at times, and they were troopers. They listened and used my advice when needed and were able to make the important material selections in a timely manner. It was a pleasure to work with them and I look forward to being a part of the renovations they have planned in the future."

"It was a pleasure working with this customer. They were able to make decisions quickly. Open lines of communication is a crucial element to the success of any project, as most Contractors bid jobs based upon a certain duration and make every effort to stick to it. On this project, we were attempting to have this job completed prior to their move in date, but ran into a couple unforeseen conditions which always affect the project schedule. Thanks for your kind words. Reviews mean a lot to most of us Contractors. I look forward to hearing from you and your wife in the future!"

"I received a call from this customer and he asked to set up a time so that I could come out and give him I free estimate. I asked him to describe the job which he stated consisted water damage to drywall ceiling and walls, hardwood floor damage, and he wanted some minor repairs to the second floor where the water damage originated. I asked him if this was an insurance claim and he stated it was. I then informed him that I do not do insurance claims and he asked me why. I stated I basically do not like their politics and business practices. Insurance companies tend to want several estimates, always want them broken out in a certain way, and always want to beat the Customer down as if the contractor is trying to charge too much. Out of the 7 jobs I have estimated over the years that were insurance claims, I haven’t received a single one, for various reasons. Several of the customers received their check from the insurance company based upon my hard work and estimate, only to hire his friends, or someone else as well as eliminating some of the line items in the quote. So I decided that I would not do any insurance work. Additionally, when you are dealing with water damage, mold can become a major issue if not done correctly. There are several companies that specialize in this type work and I am simply not one of them. I tried to explain this to this customer, but he rudely hung up on me. I stay in business because of my reputation, for providing a fair price, excellent customer service, and a superior quality product. All of my reviews are legit and your accusation stating otherwise are unfounded. I wish you much success in the future."

"Woah there! 1.) I do not even work in Hampton unless I am building a custom home. This customer did not review my work zone. 2.) I do not provide on-site estimates for tire kickers. Who would? 3.) I do not provide estimates for Customers who have not closed on their property. Closings fall through every day. 4.) Although this young man was speculating on this purchase, I offered my time over the phone to help him with a budget. It's not rocket science to provide these numbers. They are also available on line in so far as that is concerned, but before I could, he said he would call another contractor and abruptly hung up on me. 5.) As an analogy, lets say I own an auto repair shop and this customer brought to me a vehicle he is thinking of buying and wants me to do a total diagnostic of all the things requiring repairs so he knows his total out of pocket expense. I would certainly look at it and try to assist, but would it be prudent as a business owner to put it in the bay, spend mechanics time on it when he doesn't even own it, not to mention may not even bring it to me for repairs? Enough said. We all know what mechanics charge for diagnostics. I will be more than happy to assist people with any questions they may have on how much things cost related to the "possibility" of purchasing a property as I have on multiple occasions. And if you want to leave me a negative review after I attempt to assist you only speaks volumes on your personality. Just understand folks that our time is just as valuable to us as contractors as it is to you and if you want something for free that is offered to you with no obligation, try not to hang up on us. I know the majority of you folks will understand and I thank you for reading."

"Got back from my family reunion and was up to my elbows in alligators trying to get caught back up. A second call is considered appropriate.so if you don't hear from me, do not take it personal, it usually means I have not completed the estimate. Please consider that every estimate I do takes time, is project specific, and quite thorough. Thanks for reading and understanding."

"This job had its difficulties like most do, but with great customers that were able to make decisions and material selections in a timely manner, it really made this job much easier and an enjoyable experience. I look forward to returning and taking pictures!"

"I reserve the right to turn down any project I do not feel is a good fit for me, and this was one of them.This customer was unable to give me their budget after repeatedly asking him and confirming that this was ESSENTIAL in preparing a bid. To say that this house was a fixer upper would be an understatement. Not sure if this was a flip home or not, but it was obvious that this customer wanted to do everything on the cheap, and like it or not, I do not do cheap. I take great pride in my work. Thanks for reading."

"Wow. I have a few things to say. I have the right to quote a job or not to based upon several criteria, mainly what the project consists of, the time frame, and how the job meshes with my resources, i.e. labor and time.. When a customer has already bought their cabinets, I question why they would not use the installers of whomever the customer bought the cabinets from. I have been burned on cabinet installs purchased by the customer prior to a consultation b/c the customer didn't measure correctly, didn't have all the pieces, etc. These type jobs can be a nightmare. Additionally, when I give a customer the name of my installer (his nick name) so she can save money I would expect a thank you, especially if he is one of the best cabinet installers and finish carpenters I personally know. I really should have sent him over to look at the job and simply added markup to what ever he came back with. You try to do a good deed and this is what you get. Happy Independence day Samantha. I really hope everything works out for you."

"It’s always troubling when a phone call with a customer doesn’t go well, and even more troubling to receive a negative review here on AL because of a difference of opinion.. We started out with his design questions. I offered to enter into a design agreement to come up with the design and drawings vs. going to an architect so that he would have something for contractors to bid on. Then we discussed schedule. Although he initially stated they were flexible in schedule, he then stated that the construction wouldn’t begin until after pool season, mid-September/October. The issue here is that my quotations (like most) are only good for 30 days due to constantly rising material costs. He maintained that he wanted contractors to quote the job now rather than in September. I continued to explain that a quotation today wouldn’t be any good in September and that while the estimate service is provided at no cost to the customer, it’s most definitely time consuming and would be a waste of my time as well as other contractors if he did not want to start within the next 30 days. Not sure what happened, but the line went dead… I called him back and offered to schedule a time to provide a no obligation in-home design meeting as well as to provide a preliminary budget, but that having contractors bid on something that far out would be a waste of people’s time when he stated he would find someone else and hung up on me again. I wish him the best of luck."

"Many problems with mold in bathrooms occur due to inadequate "builder grade" exhaust fans and using the wrong paint, (flat). I upgraded both fans with humidity sensing fans capable of moving more CFM's, cleaned and treated the mold areas, and plaster coated where needed. After priming, an anti-microbial paint was utilized. It was a pleasure to work with this Customer!"

"I enjoyed working with this Customer. The project consisted of opening up a wall where a 30" cased opening existed off the kitchen and creating a half wall with pass-thru above base cabinets . The wall was opened up 11'-0" and what a difference it made!"