About us
Business highlights
30 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.313 Reviews
Showing 1-13 of 13 reviews
Rustin G.
01/2021
heating & air conditioning/hvac
+ -1 moreFirst installment was done wrong and unit did not function correctly, so a 2nd tech came out and explained that he did it correctly and unit worked. 2.5 yrs later unit began working intermittently, so we called another contractor who found several things done wrong and redid installation to make the corrections. When I called to complain about what they did wrong and asked for payment of the costs to fix their errors, all i got was excuses and no remuneration. I was told that the units needed annual inspections, which was not advised during the install. I was then told we would have appreciated an opportunity to come out and fix the problems, with 2 strikes already, I am not comfortable having them come back. At the least they should have offered to come out next year and perform the maintenance they should have advised to begin with.
Description of Work: Installation of tankless water heater
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$6,000
Carlena P.
06/2020
heating & air conditioning/hvac
+ -1 moreIt was wonderful, top notched. The technicians were very respectable, knowledgeable, neat, and explained everything that was going on.
Description of Work: They put in a new condenser for my heat pump, new coil, and repaired the dryer vent.
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Yes, I recommend this pro
$5,000
Response from MR. COMFORT HEATING AND COOLING
Amanda B.
03/2017
heating & air conditioning/hvac
+ -1 moreUltimately, the service was done to our satisfaction but I am unsure if they are going to try and bill me again. I would be very leery to trust this company.
Description of Work: We were selling a property in Ghent and had hired this company to service and clean the furnace as part of our obligation to the buyer. Although I scheduled the service with the office, I did speak directly to the technician who outright lied to me by stating that he did the service and cleaning. I twice confirmed that we needed both the system to be cleaned and serviced. Mr. Comfort was paid but when we went to close and the buyer did the walk through, it was obvious that Mr. Comfort's technician did not do what we paid to have done. But more disturbing, I explicated confirmed with their office and the technician twice that he was cleaning and servicing the system. He blatantly lied to me on the phone. I suspect he knew he house was vacant and being sold and thus thought he could get away with it. The office staff is very professional and I hope this is just a situation of a lazy employee. Nevertheless, it almost delayed our closing and created very unnecessary stress. They did send a different technician to do the job so the house could close but I am curious to see if they try to send me another bill or try to bill my credit card.
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$500
Response from MR. COMFORT HEATING AND COOLING
Frances Z.
06/2016
home warranty companies
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Eric J.
06/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Bessie L.
02/2016
heating & air conditioning/hvac
+ -1 moreMy experience with them was terrible. He gave me the verbal part, but I never got a written estimate of all the repairs that needed to be done. Most of the things that we purchase we receive a call from the service provider and they never called. I called them and scheduled the appointment. As far as the office personnel though, they were sort of nonchalant. The inspector did go through the house and he told me that some of the things he would have to get the price from the manager for it and that they would send me a complete estimate. Basically at the end of the service call, he told me that it might take a while before they could give that to me and I never heard from them again. I called them twice after that and both times, I got the same knock-knock attitude in the office saying that someone will get back to me and they never did.
Description of Work: I purchased a Big Deal for Mr. Comfort Heating and Cooling. It was $79 heating and cooling service call. It was basically for an evaluation.
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$79
Radford P.
01/2015
heating & air conditioning/hvac
+ -1 moreThey went to my rental property and were easy to deal with but they never followed up with me to let me know if everything was good or if anything was needed
Description of Work: Check and cleaned Furnance
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| value | |
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Yes, I recommend this pro
$99
Rachel H.
10/2014
heating & air conditioning/hvac
+ -1 moreunknown
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$450
Robin B.
08/2014
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Fixed ac; added freon.
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Yes, I recommend this pro
$100
Nancy H.
06/2014
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: I've been using Mr. comfort for years. when I needed a new heat pump, I did check around and their prices were comparable with others. Knowing most of their technicians and being familiar with their wonderful service and follow up, I stuck with Mr.Comfort. I did have to call them back to make some adjustments to the placement of the unit, but they were very responsive and took care of my concerns right away. I always take their annual service package and the gal in the office is GREAT about reminding ME I'm due for service!
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Yes, I recommend this pro
Gary d C.
01/2013
heating & air conditioning/hvac
+ -1 moreTechnician was a professional and answered all my question. He and I were both Navy vets so we had some things in common. I never felt like he was snow balling me or just trying to sell me something.
Description of Work: Technician did inspection of the system inside and out. He corrected any problems. He replaced a blown capacitor, cleaned outdoor unit, and filled with freon. He made his recommendation for replacement because the unit was over 10 years old.
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Yes, I recommend this pro
$350
Ralph T.
06/2011
heating & air conditioning/hvac
+ -1 moreThey do a good job. They do what they say they are going to do. The thing is still running, so I guess it works. We call, and they come. Their prices are right in there with the rest of them.
Description of Work: They came out for a normal tune-up.
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Yes, I recommend this pro
$330
PAULA C.
06/2008
heating & air conditioning/hvac
+ -1 moreThey have great service. Very courteous. They are very honest. They always come when they say that they are going to come. Prices are pretty fair to me. I would recommend them to friends and family.
Description of Work: They came out and repaired my air conditioning unit in my home.
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Yes, I recommend this pro
Contact information
1253 Jensen Drive Suite 102, Virginia Beach, VA 23451
www.mrcomfort.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Insured
Licensed*
Trade License Number
2705036050
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
10/31/2024
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Home Warranties,
Heating Oil,
Energy Efficiency Auditing
FAQ
MR. COMFORT HEATING AND COOLING is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
MR. COMFORT HEATING AND COOLING accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, MR. COMFORT HEATING AND COOLING offers free project estimates.
No, MR. COMFORT HEATING AND COOLING does not offer eco-friendly accreditations.
No, MR. COMFORT HEATING AND COOLING does not offer a senior discount.
Yes, MR. COMFORT HEATING AND COOLING offers emergency services.
No, MR. COMFORT HEATING AND COOLING does not offer warranties.
MR. COMFORT HEATING AND COOLING offers the following services: All heating systems and all cooling systems.
Contact information
1253 Jensen Drive Suite 102, Virginia Beach, VA 23451
www.mrcomfort.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed