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Mark Gonsenhauser's Rug & Carpet Superstore

4.8(
37
)

Oriental Rug Cleaning, Carpet Cleaning, Carpet Sales and Installation

About us

Established in 1936, Mark Gonsenhauser's Rug and Carpet Superstore is Hampton Roads oldest and largest Oriental and Decorative Rug & Carpet showroom. We have 20,000 square feet of Hand made & Machine made rugs from around the world. We also have the largest full service “in house” cleaning, repair and certified rug appraisal facility in the area. We offer expert professional rug cleaning services for all types of rugs including both new and antique rugs as well as rugs made from silk, wool and man-made materials. We are an Approved Service Provider by the Carpet and Rug Institute (CRI). We use the very latest up to date Oriental rug cleaning products and equipment that are approved by CRI. Our specialized cleaning process has several comprehensive stages so you can be assured that our process is done thoroughly and with the utmost care for your rug. Our Cleaning Plant is equipped for specialized hand cleaning that most other facilities are not. Cleaning is done right here in our facility and all work is performed expertly, with individual attention given to each rug to insure the best possible result. To have your rug cleaned you may either bring it into our showroom or we can arrange to have it picked up for an additional charge. Your rug will be inspected for any obvious or hidden stains and any areas of wear. After we have evaluated your rug, we will gladly give you suggestions for repairs if needed. We also offer expert Oriental rug appraisals. Mark Gonsenhauser is the only Certified Rug Appraiser in Hampton Roads Virginia. Mark is a member of and is certified by the Oriental Rug Retailers of America (ORRA).

Business highlights

88 years of trusted experience

Services we offer

New Rug & Carpet Sales, Oriental Rug Cleaning, Area Rug Cleaning, Rug Repair and Restoration, Oriental Rug Appraisals, Rug pads, Pick up and Delivery, Carpet and stair runner sales and installation, Stair rod accessories, Resale of your old rugs.

Services we don't offer

We do not do in home rug and carpet cleaning and repair. All work is performed in our rug cleaning and repair facility. You can bring your rugs to us or we can pick them up and deliver them back to you for a reasonable fee.

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.837 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
8%
3
3%
2
5%
1
0%
Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Write a review
Showing 26-37 of 37 reviews
Perry D.
01/2016
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: We took three smaller oriental rugs to them to be cleaned. They were good about getting urine stains out made from our puppy. They have always been excellent. We have been a client of theirs for at least 15 years.
Rating CategoryRating out of 5
Yes, I recommend this pro
John O.
01/2016
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: I had four oriental carpets cleaned.
Rating CategoryRating out of 5
Yes, I recommend this pro
Anne H.
11/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
unknown
Description of Work: They cleaned two wool Oriental rugs, one about 6.5 by 9.5 feet and the other a runner about 3 x 10 feet. I had spilled a glass of red wine on one rug and blotted it up 36 hours before taking it to be cleaned. The warehouse manager, Alex Luongo, was knowledgeable and very helpful. He said he would begin treatment immediately on the stain so it would not set any further. He also explained the washing and drying process they use. He offered a stain-resistant final finish at an additional cost, which I agreed to. When I picked up the rugs, which were ready earlier than promised, they unrolled them so I could see that the wine stain had come out completely.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
Becky W.
07/2015
2.0
oriental rug cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
Robert L.
09/2014
5.0
oriental rug cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra A.
09/2014
5.0
oriental rug cleaning
  + -1 more
unknown
Description of Work: Cleaned and scotch guard 3 oriental rugs 5x8, said it would take about ten days but they were ready for pickup in one week. All had fringe and they came back clean and in good shape.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$305
Richard V.
08/2014
5.0
oriental rug cleaning
  + -1 more
Very professional.
Description of Work: cleaned and bound 2 rugs.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
Robert R.
02/2014
5.0
carpet installation, carpet cleaners
  + 0 more
They are a little pricey.
Description of Work: I used the services of Mark Gonsenhauser's Rug & Carpet Superstore. They did carpet cleaning and we had carpet repair done.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane H.
11/2012
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
As stated above.
Description of Work: One wool rug was badly stained. Despite their best efforts, they were unable to remove the stain completely. However, it is easy to hide the flaw. The other carpet came out beautifully. Overall, we were VERY satisfied with both rugs. Yes I would recommend them to clean your expensive imported carpet.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Maureen B.
07/2010
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Courteous and informative on the phone and in the shop. Kept me informed about the status and expected completion time for the project. Called and asked to keep the rugs longer to be sure they were completely clean and refreshed. Very accommodating and professional.
Description of Work: Hand cleaned and deodorized two oriental rugs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Mark Gonsenhauser's Rug & Carpet Superstore
Thank you member, We appreciate you taking the time to report about your experience with our company. It is always our goal to offer the best service; from the work performed to contact with our employees. Anything less than the best is not acceptable to us! Sincerely, Mark Gonsenhauser
Stephen P.
01/2010
5.0
carpet installation
  + -1 more
We went to the store, and browsed a wide selection of carpets. We ordered our new rugs, and picked them up about a week later. We received a personal letter of thanks from Mr. Gonsehauser stating to please contact him or a member of his staff if they could ever be of service in the future. There are rugs for all budgets and all houses. If you are in the market for a quality rug, try Mark Gonsenhauser's store; he and his staff will work with you in finding the best rug to meet your needs.
Description of Work: My wife and I purchased two Oriental rugs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Stephen P.
10/2009
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Mr. Gonsenhauser is the epitome of professionalism. Our rugs, which we decided to have cleaned, did not do well in the process. Mr. Gonsenhauser called me personally, reviewed the entire situation with me, and came up with a solution that worked well for all parties. This is the only place I will purchase oriental carpets from. Mr. Gonsenhauser's dedication to customer service is perhaps the best I have ever experienced in any situation. If you live in Hampton Roads, Virginia there is no other establishment that offers better selection, price, quality, and, most importantly, service after the sale.
Description of Work: We brought our oriental carpets in for cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Mark Gonsenhauser's Rug & Carpet Superstore
Our commitment is to be the best company in the Hampton Roads community at what we do. We are committed to making our customers happy and we stand behind our products and service. There is no situation that can arise that we will not resolve in a professional manner. We pride ourselves on our excellent customer service as well as the excellent products and services that are not found any where else in the area. Our customers come back time after time because of our commitment to them. We want our customers to expect nothing less! At Mark Gonsenhauser’s Rug and Carpet Superstore our name is your guarantee.
    • 1
    • 2(current)

Contact information

4153 Virginia Beach Blvd, Virginia Beach, VA 23452

www.igotyourrug.com

Service hours

Sunday:
1:00 PM - 5:00 PM
Monday:
10:00 AM - 5:30 PM
Tuesday:
10:00 AM - 5:30 PM
Wednesday:
10:00 AM - 5:30 PM
Thursday:
10:00 AM - 5:30 PM
Friday:
10:00 AM - 5:30 PM
Saturday:
10:00 AM - 5:30 PM

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Oriental Rug Cleaning,
Carpet Cleaning,
Carpet Sales and Installation

FAQ

Mark Gonsenhauser's Rug & Carpet Superstore is currently rated 4.8 overall out of 5.

Sunday: 1:00 PM - 5:00 PM

Monday: 10:00 AM - 5:30 PM

Tuesday: 10:00 AM - 5:30 PM

Wednesday: 10:00 AM - 5:30 PM

Thursday: 10:00 AM - 5:30 PM

Friday: 10:00 AM - 5:30 PM

Saturday: 10:00 AM - 5:30 PM

Mark Gonsenhauser's Rug & Carpet Superstore accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Mark Gonsenhauser's Rug & Carpet Superstore offers free project estimates.
No, Mark Gonsenhauser's Rug & Carpet Superstore does not offer eco-friendly accreditations.
No, Mark Gonsenhauser's Rug & Carpet Superstore does not offer a senior discount.
No, Mark Gonsenhauser's Rug & Carpet Superstore does not offer emergency services.
No, Mark Gonsenhauser's Rug & Carpet Superstore does not offer warranties.
Mark Gonsenhauser's Rug & Carpet Superstore offers the following services: New Rug & Carpet Sales, Oriental Rug Cleaning, Area Rug Cleaning, Rug Repair and Restoration, Oriental Rug Appraisals, Rug pads, Pick up and Delivery, Carpet and stair runner sales and installation, Stair rod accessories, Resale of your old rugs.
We do not do in home rug and carpet cleaning and repair. All work is performed in our rug cleaning and repair facility. You can bring your rugs to us or we can pick them up and deliver them back to you for a reasonable fee.

Contact information

4153 Virginia Beach Blvd, Virginia Beach, VA 23452

www.igotyourrug.com

Service hours

Sunday:
1:00 PM - 5:00 PM
Monday:
10:00 AM - 5:30 PM
Tuesday:
10:00 AM - 5:30 PM
Wednesday:
10:00 AM - 5:30 PM
Thursday:
10:00 AM - 5:30 PM
Friday:
10:00 AM - 5:30 PM
Saturday:
10:00 AM - 5:30 PM