Whether you need weekly, bi-weekly or one-time cleaning, it's time to discover the magic of MaidPro. Your home will be cleaned to your highest expectations by trained professionals at surprisingly affordable rates. MaidPro has been voted the Gold Winner of the Virginian Pilot Best of Competition 8 years in a row and Angieslist Super Service Award 5 years running! Call us now!
Business highlights
18 years of trusted experience
Minority Owned & Operated
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Services we offer
**2012-2016 Super Service Award Winner** Residential & commercial house cleaning including bathrooms and kitchens, floors & dusting.
Services we don't offer
laundry, organizing, or post-construction cleaning
Description of Work: Cleaned 2 bathrooms, living room, dining room, kitchen, entryway. It was terrific! Adam did a great job! He had good attention to detail and was very personable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you so much for the kind words and your confidence in our staff and services. We will share your comments with Adam. He has been a great asset of MaidPro. As always if there is any feedback you would like to provide please don't hesitate to contact us. We look forward to a long lasting relationship. Best Regards, Lily Carson MaidPro Hampton Roads 757 644 5566
joanne C.
04/2015
3.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
$120
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you so much for your review and A rating on our professionalism. Reviews like yours help us to stay proactive in our goal for excellence. Professional house cleaning services are a human service in nature. Our 24-hour guarantee is set in place as we want all of our clients to know that we truly care about the quality of their cleanings. I would love the opportunity to speak with you and learn more about your experience. Your satisfaction is always our top priority. Please feel free to reach out to me at 757 644 5566 and I will try my best to provide the satisfaction you deserve. Best Regards, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Manola J. D.
03/2015
4.0
house cleaning
+ -1 more
unknown
Description of Work: Maidpro cleaned my house. They arrived on time and ready to work. The service provider was very professional and friendly. Maidpro provided all services as advertised. The only problem was they did not dust the master bedroom well. When they were done the they locked up my home as requested.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$130
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you for feedback. We really appreciate it. We are glad that our Pros are on time and friendly, and performed tasks that were requested. I apologize for the area missed. Upon reading your review, we have reached out to you for a reclean to make sure that you are completely satisfied with our service. We truly strive to provide the best possible clean experience and we do not take our customer's trust lightly. Please let us know if there is anything else we can do for you. You may reach us at 757 644 5566 any time. Sincerely, Lily Carson Owner of MaidPro Hampton Roads 757 644 5566
Hampton J.
02/2015
5.0
house cleaning
+ -1 more
unknown
Description of Work: Cleaned home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you for your review! Lily Carson
Sharon S.
02/2015
4.0
house cleaning
+ -1 more
unknown
Description of Work: Cleaned my house, sometimes 2 maids and sometimes 1. I've spoken with the scheduler about having the same maid come each time, but have not been satisfied with this provision yet. The maids follow a checklist. They also clean items that I stipulate with the cleaning products I prefer used, i.e. a bleach cleanser for the bathroom; special granite wipes for counter tops. They are very thorough, and work hard while here. The company also employs men in their maid service. I was caught off guard by this, as a single woman at home, and is one reason I prefer to have the same person assigned to do my home each time, with no surprises. Though I would receive an e-mail re. the date of service I was not told who was coming. Once I was told one name & two different people showed up. A 10% gratuity is expected after each clean (given directly to the maid,) in addition to the price per clean. This was unusual to me, esp. since the company decides how many maids will clean that day. I've had two maids at a time, twice, and that means tipping two people. The maids are not particularly punctual, but they have phoned while on their way. They are pleasant & hard-working, and the house "feels" clean after they are finished. Each maid has been pleasant to deal with & anxious to please. I am continuing my relationship with them, because I feel that as we learn what we each expect, the clean will continue to satisfy us both. It's difficult to find a reliable maid service in our area, and Angie's List had rated this company with an "A" which made my decision easier.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$225
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you very much for providing feedback here on Angie's List. We take great pride in providing the best possible services. Reviews like yours help us to stay proactive in our goal for excellence. Professional house cleaning services are human services in nature and our goal is to exceed the expectations of our clients and continuously improve our service. We are really glad that our Pros have been pleasant and working hard for you. All of our employees have gone through a thorough training program and they are trained to provide an excellent customer experience. Providing the same Pro to each client is what we strive for. It is not always feasible due to unexpected or expected life events, client’s schedule change, employee turnover…. Rest assured, we always have equally trained, customer service oriented, thoroughly screened Pros ready to provide you the same level of the service at your scheduled date, equipped with detailed notes about your home and your preferences…that indeed is an advantage of hiring us, a well-established cleaning service. We are an equal opportunity employer, 95% of our work force is female and 5% is male. We fully understand our clients may feel more comfortable towards certain Pros. When communicated, we will certainly make sure that you are comfortable. Tipping is never expected, however, it is appreciated by the Pros. Please do not feel obligate at all. All of our Pros take great pride in their work, tip or not, they will perform to their best ability. Again, thank you very much for your feedback. I hope I have addressed some of your concerns and I am looking forward to a long term partnership. As you put it “I am continuing my relationship with them, because I feel that as we learn what we each expect, the clean will continue to satisfy us both”. I want to thank you for you trust in us and we will do our best for you. Sincerely, Lily Carson - Owner of MaidPro Hampton Roads 757 644 5566
Kristine M.
01/2015
5.0
house cleaning
+ -1 more
unknown
Description of Work: First visit there were a couple of things not completed. I talked with them regarding this and the next visit all things were completed to my satisfaction. I would recommend them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$133
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you so much for your review and your confidence in our staff and services. We really appreciate you provided us feedback after the first clean and have been working with us to get things right. Reviews like yours help us to stay proactive in our goal for excellence. Professional house cleaning services are a human service in nature. Our 24-hour guarantee is set in place as we want all of our clients to know that we truly care about the quality of their cleanings. We appreciate all feedback so we can continuously improve our service. We look forward to a long lasting relationship. Best Regards, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Charles S.
01/2015
5.0
house cleaning
+ -1 more
unknown
Description of Work: They do a great job cleaning our house. We are very happy with their service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from MaidPro House Cleaning
Dear Customer, Thank you so much for your feedback. Even though we are currently offering you great value, our goal is still perform better. If there is ever anything that you need and want us to improve, please feel free to reach out to us and we will try our best to accommodate. Best Regards, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Jonathan H.
01/2015
5.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you very much for the straight A rating. We appreciate the opportunity to assist you with your house cleaning needs and look forward to a long lasting relationship. Please do not hesitate to contact us should you have any feedback or concerns. We can easily be reached be reached through phone or email. Again, Thanks for your business. Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Doris S.
12/2014
5.0
carpet cleaners, floor cleaning, house cleaning
+ 1 more
.
Description of Work: Cleaned house, dusted, vacuumed whole house, washed kitchen & bathroom floors, cleaned kitchen and microwave, totally cleaned bathrooms, dusted blinds, emptied trash, vacuumed carpeting, shook out scatter rugs. Service was done every two weeks for two month while I recovered from surgery. I was very pleased with the service and Lilya who did the cleaning. She was very sweet and a good worker. If I ever need cleaning service again I would definitely use your MaidPro for my services. Sincerely, [Member information removed].
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from MaidPro House Cleaning
Dear Customer, Thank you so much for your kind words. We shared your review with Lilya, she was very grateful. Even though we are currently offering you excellent service, our goal is still performing better. If there is ever anything that you need and want us to pay attention to please feel free to reach out to us and we will try our best to accommodate. Best Regards, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Millicent H.
12/2014
3.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
punctuality
3.0
Yes, I recommend this pro
$170
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you so much for your review and your confidence in our staff and services by letting us know that you would hire us again although you did not give us A rating. Reviews like yours help us to stay proactive in our goal for excellence. Professional house cleaning services are a human service in nature. Our 24-hour guarantee is set in place as we want all of our clients to know that we truly care about the quality of their cleanings. We appreciate all feedback so we can continuously improve our service. We look forward to a long lasting relationship. Best Regards, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
CHRIS P.
12/2014
3.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$172
Response from MaidPro House Cleaning
Dear Angieslist Member, Thank you so much for giving your feedback here on Angie's List. As a company, we take great pride in providing the best possible services. Reviews like yours help us to stay proactive in our goal for excellence. Professional house cleaning services are a human in nature, and as such, our goal is to exceed the expectations of our clients the first time we enter their home. I am sorry that you were not completely satisfied with the service. Our 24-hour guarantee is set in place as we want all of our clients to know that we truly care about the quality of their cleanings. Our record showed that we did reach out to you upon receiving your feedback and tried our best to make it right for you. Your satisfaction is always our top priority. If you ever need anything, please continue to reach out to us so that we may make your day brighter. Sincerely, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Jenyse W.
10/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: The team that cleaned my home did a great job. I have had other cleaning companies and had to let them go due to doing a horrible job. I will be calling MaidPro to clean often.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$246
Response from MaidPro House Cleaning
We look forward to working with you in the future!! Thank you for your feedback!
Candice L.
06/2014
4.0
house cleaning
+ -1 more
unknown
Description of Work: They did an initial clean. It was okay; I was a little taken aback that they said once they tripped the circuit breaker (which was'nt their fault, my house is really old) they were done. I thought they were kidding but they left! My house is difficult to clean because it is so huge and old and they did a decent job but I remember thinking "wow, I'm surprised they left this."
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pat L.
06/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: Maid Pro has sent excellent cleaners. They are thorough, personable, and we have used them for about 3 years....every two weeks. In this house, we have them clean the first floor only, as we hardly use the second floor. So, the price stated is for the first floor only. Only clean the second floor occasionally. Only once was someone sent that wasn't up to their usual standards, but he didn't remain with the company. I would recommend them highly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Response from MaidPro House Cleaning
Dear MaidPro Customer, Thank you for your great review. It is always wonderful to hear that things are going so well! Thank you again and have a great day! Sincerely, Lily Carson - Owner
Mary N.
06/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: Cleaned the whole house for a move out. They did miss a few spots, some baseboards, some window seals, and one ceiling fan. But overall it was a very good job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Response from MaidPro House Cleaning
Dear MaidPro Customer, I am glad to hear that you were pleased with your over all clean. Thank you for your A review. We appreciate your review! Thank you and have a great day! Sincerely, Lily Carson - Owner
Lisa C.
06/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: They were to Deep Clean my two bathrooms for a property we just bought. The person cleaning spent most of the 2 hours in the master bathroom which left little time for the second bathroom cleaning....she cleaned it well only after me going over the bathroom several times with things that Had Not been Deep cleaned or touched yet. I would not call it a deep clean but what the cleaning person did do after going over it a couple times it was finally cleaner than when she came.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from MaidPro House Cleaning
Dear MaidPro Customer, We appreciate you posting a review about your clean. Your feedback is invaluable to us. We need to know how things are going so that we can keep improving. I enjoyed speaking with you on the phone about your service and we look forward to seeing you again at your next clean. Thank you and have a great day! Sincerely Lily Carson - Owner
Christy B.
05/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: Bi-weekly cleanings. They do a fantastic job. | |I had some things missed the first time out. They quickly sent someone out to correct the missed areas
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$140
Response from MaidPro House Cleaning
Dear MaidPro Customer, Thank you for taking the time to post a review of your experience with MaidPro. I am sorry that there were some things missed in your home, but I am glad to hear that you called us to let us know exactly what was missed so that we were able to come back out and fix it for you. We look forward to seeing you at your next clean! Thank you again for taking the time to post a review of your services. Have a great day! Lily Carson - Owner 757-644-5566
Woodrow D.
04/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: They cleaned the house very well. The maids were very friendly and professional. We continue to use the service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from MaidPro House Cleaning
Dear MaidPro Customer, Thank you very much for your kind words. We are very glad that you are pleased with our service. Providing best possible service has always been our top priority. We will share your feedback with our team members and continue to do great work for you! Best Regards, Lily Carson - Owner of MaidPro Hampton Roads 757 644 5566
Susan D.
03/2014
3.0
house cleaning
+ -1 more
.
Description of Work: Maid didn't do a good job so they didn't charge my card.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you so much for giving your feedback here on Angie's List. As a company, we take great pride in providing the best possible services. Reviews like yours help us to stay proactive in our goal for excellence. Professional house cleaning services are human services in nature, and as such, our goal is to exceed the expectations of our clients the first time and every time we enter their home. We appreciate that you took the time to let us know that we did not meet your expectations. Our 24-hour guarantee is set in place as we want all of our clients to know that we truly care about the quality of their cleanings. It is our policy in situations like this to come back out and fix anything that was not done to our valued customers expectations. Our customer service manager, Shawn, had tried to reach out several times in hoping to learn more about the situation and rectify it. I would encourage you to call us back and speak with Shawn, she can be readily reached at (757) 644-5566 or sjohnson@maidpro.com. If you ever need anything, please do not hesitate to reach out to us that we may make your day brighter. Sincerely, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Gary P.
02/2014
4.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you so much for giving your feedback here on Angie's List. As a company, we take great pride in providing the best possible services. Reviews like yours help us to stay proactive in our goal for excellence. Professional house cleaning services are human services in nature, and as such, our goal is to exceed the expectations of our clients the first time and every time we enter their home. Our 24-hour guarantee is set in place as we want all of our clients to know that we truly care about the quality of their cleanings. If you ever need anything, please reach out to us that we may make your day brighter. Your personal customer care manager- Shawn, can be readily reached at (757) 644-5566 or sjohnson@maidpro.com. Sincerely, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Patricia F.
01/2014
5.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you for the review of our services and company. We appreciate the opportunity to assist you with your house cleaning needs and look forward to a long lasting relationship. Please do not hesitate to contact us should you have any feedback or concerns. Your designated custom care manager, Shawn, can easily be reached through phone or email. Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Beryl K.
01/2014
4.0
house cleaning
+ -1 more
.
Description of Work: I was extremely impressed with MaidPro at first, but as the time progress, the quality of the cleaning diminished. Rooms were ignored, areas of the house were left undone. It seemed as though there was a big hurry to get the cleaning done no matter what was missed.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$100
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you so much for giving your feedback here on Angie's List. As a company, we take great pride in providing the best possible services. Reviews like yours help us to stay proactive in our goal for excellence. Professional house cleaning services are human services in nature, and as such, our goal is to exceed the expectations of our clients the first time and every time we enter their home. I wish we could have reached you more often for customer feedback and been made more aware of your growing concerns. There were many things that we could have done to remedy the situation if we had known there was an ongoing problem. Our 24-hour guarantee is set in place as we want all of our clients to know that we truly care about the quality of their cleanings. If you ever need anything, please reach out to us that we may make your day brighter. Your personal customer care manager- Shawn, can be readily reached at (757) 644-5566 or [removed hyperlink]. Best Regards, Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Robert L.
01/2014
5.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you for the review of our services and company. We appreciate the opportunity to assist you with your house cleaning needs and look forward to a long lasting relationship. Please do not hesitate to contact us should you have any feedback or concerns. Your designated custom care manager, Shawn, can easily be reached through phone or email. Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Cynthia H.
01/2014
5.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you for the review of our services and company. We appreciate the opportunity to assist you with your house cleaning needs and look forward to a long lasting relationship. Please do not hesitate to contact us should you have any feedback or concerns. Your designated custom care manager, Shawn, can easily be reached through phone or email. Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
Heidi B.
01/2014
5.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from MaidPro House Cleaning
Dear MaidPro Client, Thank you for the review of our services and company. We appreciate the opportunity to assist you with your house cleaning needs. Please do not hesitate to contact us should you have any feedback or concerns. Your designated custom care manager, Shawn, can easily be reached through phone or email. Lily Carson Owner of MaidPro Hampton Roads (757) 644-5566
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Carpet Cleaning,
Upholstery Cleaning
FAQ
MaidPro House Cleaning is currently rated 4.7 overall out of 5.
Sunday: 10:00 AM - 4:00 PM
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
MaidPro House Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, MaidPro House Cleaning offers free project estimates.
Yes, MaidPro House Cleaning offers eco-friendly accreditations.
Yes, MaidPro House Cleaning offers a 10% senior discount.
No, MaidPro House Cleaning does not offer emergency services.
No, MaidPro House Cleaning does not offer warranties.
MaidPro House Cleaning offers the following services: **2012-2016 Super Service Award Winner** Residential & commercial house cleaning including bathrooms and kitchens, floors & dusting.
laundry, organizing, or post-construction cleaning