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HOME DEPOT

Carpet Sales and Installation, Kitchen and Bath Remodeling, Hardware & Home Improvement Stores,


Services we offer

HARDWARE AND HOME IMPROVEMENT, APPLIANCE REPAIR, REMOLDELING KITCHEN AND BATHROOM.

Reviews

4.448 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
21%
3
10%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.5
responsiveness
4.4
punctuality
4.4
Showing 1-25 of 48 reviews

Tracy G.
09/2019
5.0
plumbing, water heater repair
  + 0 more
The service was good, no complaints at all.
Description of Work: Purchase and Installation of a Water Heater Tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

maria e D.
09/2017
4.0
carpet installation
  + -1 more
The communication with their installers could be improved. It was okay.
Description of Work: Carpet installation.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Chris C.
04/2016
5.0
home remodeling, home improvement stores
  + 0 more
Selected some tile for a kitchen backsplash at Home Depot. They had a special on installs, so went ahead and scheduled them to do it. They showed up when scheduled and did a quick and professional job. It looks easy when you know what you are doing, and this guy certainly seemed to have done thousands of these installs. It was perfect; everything lined up nicely, grout was just right, no mess whatsoever. An excellent job.
Description of Work: Installed tile as a backsplash in kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Brenda H.
07/2015
5.0
home remodeling
  + -1 more
Our hot water tank rupture around. noon. Went to Home Depot to purchase a new one. The salesmen showed me what they had. The one I picked out was in the 4 hundred dollar range. the salesman told me the one just below the one I picked out was all I need for just 2 people, and it was 129.00 cheaper. The following morning, two gentlemen arrived, removed the old one, installed the new one, in a flash. Cleaned everything up and told me I purchased just the one I needed. Had I purchased my first one it would not of fit in the space I had available. Great hint he told me.++ you know after the water is turned off and when you turn it back on, it has a lot of air in the lines. Instead of opening the water lines in the kitchen and bathroom sinks, he told me to go up stairs and open the water line in the tub. the lines cleared much faster and my kitchen and bath room sinks were not all dirty.
Description of Work: installed new heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

J+Michael B.
01/2015
5.0
countertops
  + -1 more
It took them about 3-4 days. It was less expensive then purchasing new countertops and cabinets. I thought their pricing was just fine. If anything was not quite right, I was able to call them and they came right out.
Description of Work: I had them do countertops and cabinet refacing.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Deborah M.
12/2014
5.0
window treatments
  + -1 more
The installation went excellently! I had previously purchased the blinds from Home Depot, so I felt that it was logical to go there for the shades and I'm glad that I did as they did a really good job. The contractor was very efficient and quick during the installation process.
Description of Work: They installed shades on my patio doors in place of the old vertical blinds.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Ronnie B.
06/2014
5.0
home remodeling
  + -1 more
Initially had hard time finding someone to help me. When I found the right sales person, it went very smooth. I asked someone for help and was led to Sean. He went above and beyond. The same mower was $50 cheaper on the internet. He honored that price and set me up for free shipping the next day. I originally went to decide if I wanted delivery or should rent a trailer and pick it up myself. When Sean set up free delivery which was going in effect for a couple of days later in the week, I was sold. Sean was extremely helpful, very friendly and a people person. Anyone looking to but anything in the home and garden section should look for him.
Description of Work: Went to purchase riding mower.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Amy M.
06/2014
5.0
carpet installation
  + -1 more
They could get us in a short amount of time. Their price is comparable to couple companies that work around here. They haven't actually put the carpet in yet.
Description of Work: Home Depot will install carpet tomorrow. They were offering 10% off, I think.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Diane O.
05/2014
1.0
home remodeling
  + -1 more
A new bathroom remodeling program was started at Home Depot late 2013 called Home Depot Interiors (HDI). We liked the idea because we were told they would take care of everything and were quoted one price for entire job. The beginning date was to be within six weeks of the contract dated 1/3/14. Our tile was not even ordered until 2/22/14, and then there was a problem with that. By March, nothing had been started and, after more than 15 phone calls and 11 emails, we cancelled the contract. Also, HD requires full payment UP FRONT, so they had our money the entire time and we had a difficult time getting it back after contract was cancelled. Too many people were involved in this process, some of them completely out of this area! Very disappointed with a company as large as Home Depot who stresses good customer service. If they use other people who are not actually Home Depot employees to implement and oversee this program, they should disclose that fact at time of sale, and get their act together on this Bathroom Remodeling program. The contractors who came out were very professional, and we looked forward to working with them, but they seemed restricted by what HDI was telling them they could do as compared to what we had been told by the salesman would be done. Bad experience.
Description of Work: Nothing the salesman said they could/would do. The salesman came to our home and understood we wanted to make the bathroom handicapped accessible. When the contractor came out to review the job, he stated many things were not specifically included in the contract, and would be extra. As someone else mentioned, HD does not have their own people do most of the work...they sub out different jobs, so there is little consistency. The experience was very uncomfortable and stressful. We were one of the first to use this program, and, hopefully, they have ironed out a lot of issues since then. Signed contract on 1/3/14, and work was not started as of 3/09/14. We cancelled.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$18,500

Elaine C C.
08/2013
5.0
appliance sales
  + -1 more
I liked them. I got my washer about 6 months ago and my fence about a month a ago. My fence is almost $6,000, my washer and dryer is $1,500, a confectionery oven, a stove top, dishwasher and microwave was about $4,000. I spent a lot in Home Depot.
Description of Work: My appliance are all from Home Depot. My washer, dryer, stove, roof and I do a lot with them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Bruce S.
07/2013
5.0
home improvement stores
  + -1 more
Arrived on time. Professional. They caught an error that the store made in the order and fixed it. They also adjusted how the equipment was installed to meet our needs due to location limitations in the house.
Description of Work: Installed Washer and dryer unit purchased at the store

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$1,300

Robin D.
06/2013
4.0
home remodeling
  + -1 more
They were accurate. The only thing I didn't like is that they didn't use their own people to do their own work. It was actually contracted out to local companies, which I could have done myself. I used them for my mother because I take care of my mother's services as well.
Description of Work: I used Home Depot to remodel a kitchen for my mother.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Robert H.
12/2012
5.0
carpet installation
  + -1 more
Overall we are very happy with the service that Home depot supplied. We did try shopping around for a better price but most of the other stores had cheap carpet and huge installation fees. The clerk in the store was very helpful and the job was done correctly and done early. We would use them again for another room and we would recommend them to anyone looking for carpet.
Description of Work: We had 2 bedrooms carpeted. We were going to have 1 bedroom done but with the special flat rate on installation it seemed to be silly not to get both of the rooms done at the same time. We ordered mid grade carpet and also received a free upgrade to the premium padding. We paid to have 6 pieces of furniture moved and 1 of the rooms to have the carpet removed. We removed the other room ourselves because the furniture was already out of the room. We wished we had paid to have the second room carpet removed as well. It was not worth tearing it up and piecing it up to get it into the trash cans. The installers called and came early because they had a cancellation. Both of the installers were very professional and worked quickly. The carpet looks fabulous and the upgraded padding makes a huge difference. It has now been 3 months and the carpet is holding up wonderfully to my 5 kids!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Edwin W.
06/2012
4.0
countertops
  + -1 more
installation went smoothly. took about 3 hours. seams are not quite as invisible as advertised but still very good.
Description of Work: new synthetic stone countertop. included new double sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,853

Brian N.
04/2012
4.0
home remodeling
  + -1 more
They said that if we have any problems with it, to call them, and they would come out and fix it. We had a black mark on the children's bath which we couldn't get rid of, so we called them, and they came out the next day and fixed it.
Description of Work: We had Home Depot do an overlay on two bathtubs, in the master bathroom and the children's bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$10,000

Leslie I.
03/2012
3.0
carpet installation, flooring contractor
  + 0 more
We went with another company after looking at their stock and prices. Assistance was not easy to get, we had to wait for help. One employee had a attitude like we were bother ing her, another lady was quite knowledgeable and friendly.
Description of Work: No services preformed, we looked at carpet samples and got some estimates.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

HEIDI R.
02/2012
4.0
flooring contractor
  + -1 more
The purchase of the tile went well. The flooring department was very knowledgeable and assisted me in finding everything that I needed. They in turn, subcontract out to a company to come and measure and estimate how much tile and other product is needed for the service, then you make the purchase. Once the purchase is complete, the subcontracted flooring company contacted me for installation. Of course it was during the holidays, so the service took a little longer than I had originally anticipated. However, when Romanoff showed up, they were incredibly professional and worked in my house for three days. They had to remove old tile, lay the concrete backerboard and then laid the tile and grouted. They did a fantastic job and I would highly recommend Romanoff flooring. I would recommend you go directly to them, vice using Home Depot. This just cuts out the middle man.
Description of Work: We purchased ceramic tile from Home Depot for our Kitchen and DIning area (approximately 400 square feet). They have a flooring company that comes and installs for them (Romanoff).

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$3,600

Ian R.
03/2011
5.0
window treatments
  + -1 more
It was seamless, but worth it in the end.
Description of Work: While it was at times frustrating to get an associate on the phone or even at the desk (Was told they were understaffed at the time) we are very satisfied with their services and their support. We are ulimately very happy with their product. However, you need to know what you want ahead of time, as again, there rarely was anyone available to offer much guidance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$900

THOMAS G.
02/2011
5.0
countertops
  + -1 more
Home Depot's installers were excellent. they finished in about three hours. they showed up on time to intall the countertops. i will use them again in the future.
Description of Work: Home Depot installed countertops in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

KATHY S.
07/2008
4.0
home remodeling
  + -1 more
It went very well overall. The salesman was helpful and knowledgeable and answered all my questions. The delivery also went very well with no problems.
Description of Work: I purchased a new dishwasher.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

JIM C.
09/2007
1.0
window treatments
  + -1 more
I told them to make sure the blinds measured 15 and they did not. He forgot to put the last to slats on as well. He actually took out his pocket knife and cut the corners himself. I told him that was not very professional. It was all messed up. I took the blind back and told them that I wanted my money back. They said they do not give money back on this kind of thing. I told them I bet they will this time. He actually told me next time I should just go somewhere else. I could not believe it. Well anyways, guess what? I did get my money back.
Description of Work: I bought two blinds from Home Depot. I had them cut them as well.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$28

EMILY W.
10/2006
5.0
home improvement stores
  + -1 more
Because they were running a promotion, they were very very busy. People were lining up to give their orders. The staff at the desk was still very nice and courteous. I felt that they were still putting their efforts into doing a quality job. The paint has worked out great. I really liked the layout they have in their paint department, it is full of light and open.
Description of Work: We purchased our paint for a new home from here during their $5 rebate promotion. We never got around to submitting the rebates, though.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

05/2006
5.0
doors, home improvement stores
  + 0 more
We called a contractor who had done work for us before, but the price was twice as high, so we went with Home Depot. The work was done in a very professional manner and the workmen were extremely clean about it. They finished in two and a half hours and did an excellent job. The door is more solid than the old one and has a much tighter seal.
Description of Work: Home Depot replaced our front door with an insulated wooden door. The door frame and jam was also replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

TONI R.
05/2006
4.0
carpet installation
  + -1 more
The installers did a decent job. It only took about four hours for them to complete the job. The installation was included in the price of the carpet. The installers didn't communicate very well with us, mainly because they didn't speak English.
Description of Work: The Home Depot sold us and installed carpet in three rooms of our home, approximately 1000 square feet.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,700

05/2006
4.0
replacement windows
  + -1 more
They were very late and I was upset because I took off a half day at work waiting for them. They were suppose to be here at noon and didn't show up until six pm, and didn't even bother to call. They did a real good job and cleaned up all the mess and didn't leave any broken glass. The windows are very nice and I haven't had any problems with them. The window installers were very skilled and professional. I would hire them again.
Description of Work: I had them install four vinyl double pane tilt in windows at my house. They took out the old windows and frames first. The windows are thirty three by sixty. They took the old windows and hauled them away.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0

Yes, I recommend this pro
$2,000
    • 1(current)
    • 2

Contact information

3352 VIRGINIA BEACH BLVD, Virginia Beach, VA 23452

www.homedepot.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Kitchen and Bath Remodeling,
Hardware & Home Improvement Stores,
Flooring Sales and Installation,
Doors,
Window Treatments,
Countertops and Backsplashes,
Interior Painting,
Appliance Sales and Installation,
Windows,
Water Heaters,
Siding

FAQ

HOME DEPOT is currently rated 4.4 overall out of 5.
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: HARDWARE AND HOME IMPROVEMENT, APPLIANCE REPAIR, REMOLDELING KITCHEN AND BATHROOM.

Contact information

3352 VIRGINIA BEACH BLVD, Virginia Beach, VA 23452

www.homedepot.com