Description of Work: It was okay for a general cleaning. I requested emphasis on the bathrooms and kitchen. The shower stall that is used on a regular basis was not clean and I had to reclean it myself after they left. The second sink in the kitchen was dirty around the drain opening. They were pleasant and the house smelled wonderful after they left.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$150
Claudia R.
09/2013
1.0
house cleaning
+ -1 more
unresponsive.
Description of Work: I originally reviewed Heather & Charity on 8 Sept 2011 as very positive. They cleaned my house for a year and a half on a regular basis. Unfortunately that changed when they did not show up for a scheduled cleaning, did not call, and do not respond to my queries. They seem to have dropped out of the system. I am disappointed but would neither hire nor recommend them.
Rating Category
Rating out of 5
responsiveness
1.0
$130
Lawrence E.
10/2012
5.0
house cleaning
+ -1 more
unknown
Description of Work: Heather responded quickly to phone call and was able to clean a rental property within 24 hrs. Wow!! Did a better job than I was expecting. Takes pride in her work! Could not be happier
Rating Category
Rating out of 5
Yes, I recommend this pro
Lisamarie P.
10/2011
1.0
house cleaning
+ -1 more
Everything went just great!
Description of Work: At first I was really happy with the job Heather and Charity did, then out of the blue they just stopped coming and wouldn't answer calls. This was a real handicap for me because I am disabled and was relying on them.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$85
LAFRANCIS F.
09/2011
5.0
house cleaning
+ -1 more
Great service
Description of Work: Cleaned home after tenants moved out. Lots of spider webs, gooy under bottoms to frig and toilets, and spidery gargage. Great job took longer than expected but not change in cost. Thanks for the great job. Hired to do move out clean that fell on Hurricane Irene weekend. Heather tried her best to help me but thankfully decided to get hersefl and son out of town. Great choice Heather and great service I will offer your name to those in need of this type of cleaning service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kerry H.
06/2011
5.0
house cleaning
+ -1 more
Everything went great. They did an outstanding job. They exceeded my expectations. I would recommend this company. They even cleaned all the hard to reach places.
Description of Work: They came out and cleaned my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark B.
06/2011
5.0
house cleaning
+ -1 more
Excellent service, punctual, timely, and very detail oriented. We have a LOT of nick knacks in the house and they, moved, dusted and cleaned around them all. Floors look great, the carpets are very well vacuumed, furniture polished, VERY, VERY Happy with the results. For a categorical review Price Excellent, Better price and far better service than another service that was in this house less than a week earlier. Quality Excellent Responsiveness Outstanding! I called them at about 9:05 AM and the call was returned by 9:10AM. Punctuality On Time Professionalism Phenomanal, estimate was the price and estimated time was between 3 and 4 hours, they were done in 3 hours and 45 minutes.
Description of Work: I asked for a recurring agreement, they estimated that it would take about 3 to 4 hours to clean the house, described precisely what they would do, and described how they would do it. My wife is very particular about cleaning so I had to get it right. The Floors, Walls, Furniture, Carpet, Beds, Bathrooms, were done very well, not an area missed. Hardwood floors look great, furniture was polished to a sheen and they even got all of the cat hair off our cat's recliner! (Yes, the cat's recliner, that's another story).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Marc B.
06/2011
5.0
house cleaning
+ -1 more
They did an excellent job.
Description of Work: They cleaned 2 bedroom condo.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
ALISON V.
05/2011
5.0
house cleaning
+ -1 more
Heather & Charity really did a spectacular job! I have tried different cleaning services in the past, both franchise & individual, and have been disappointed each & every time. The only reason I even hired another housecleaning team is out of absolute necessity - we have an Open House this weekend and no time to prep. When I returned home today I was thrilled! My house is so incredibly clean, smells good and looks like every nook & cranny was touched. I will DEFINITELY be calling them again....most likely for regular services because they are really fabulous at their trade. Thank you Heather, Christy & MIssy!
Description of Work: Cleaning - Kitchen - Bathrooms - Dusting - Floors - Made beds
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Sebastian S.
04/2011
5.0
house cleaning
+ -1 more
Heather and her team rock!!! Our tenants moved out, and their move out inspection was dismal. We had new tenants ready to move in one week, so we were under pressure to have the unit ready. Heather responded to my Angie's List inquiry the same day and was able to add us to her schedule within two days. After she and her team were done, the condo was immaculate! They cleaned EVERYTHING, and I couldn't have been more grateful! Highly recommend! Thank you Heather!
Description of Work: Heather and her team performed a move out cleaning for our rental condo. This included kitchen appliances and all the windows, inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Allison F.
02/2011
5.0
house cleaning
+ -1 more
Heather and Charity did a fabulous job! When I got home the whole house was sparkling clean and the smell of lemon was in the air. Absolutely a wonderful experience, they will be cleaning for me on a go-forward basis. :)
Description of Work: House cleaning from top to bottom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Elizabeth Y.
01/2011
5.0
house cleaning
+ -1 more
They do an excellent job every time they come and are always available to do "extras". They are completely trustworthy and I'd recommend them in a heartbeat.
Description of Work: Heather and Charity clean our house bimonthly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Derek W.
09/2010
5.0
house cleaning
+ -1 more
Heather and Charity are one of several cleaning services/people we interviewed and they are great! They gave me a list of references and all of the reviews were fantastic. While an earlier Angie's List reviewer complained about not getting a call back, when I called and left a message, they called back almost immediately. If they are cleaning a house, they usually wait until they are done to call you back. Overall I am very pleased with their services. We have a dog and a cat and Heather and Charity have no problem with either being in the house while they clean. My husband and I are very pleased with their cleaning and if there is something we'd like changed or communicated we can just leave a note or text them and they accommodate the request. We also have an infant and they are more than pleased to clean around us while we are home...changing their routine to allow for a napping infant. Overall, highly recommended!
Description of Work: We went through the house room by room to describe what we'd like done and they also gave recommendations on what they do when they clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Norma G.
03/2010
1.0
house cleaning
+ -1 more
They never returned trhe phone call. Very unprofessional. Not a way to run a business.
Description of Work: I left a message saying that I had gotten their name from Angie's list, and was looking for someone to do some housecleaning.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Louise O.
01/2010
5.0
house cleaning
+ -1 more
Heather and Charity began working in my home with a service I had been using(one woman business owner). Due to some personal situation, the woman could not always come to my house, as she was running late. I suggested to her that I would like to just pay Heather and Charity to clean for me on a weekly basis. They do a wonderful job and if there are any areas that I want them to focus on, they are willing to complete the job. They are licensed and bonded and I have never had an issue with their honesty. If they find loose change laying around, they put it on counter. They are so much better then any service that I have employed. I know that they will be the ones coming to my house and I know that everything will be done to my satisfaction. They have decided to work everyday for themselves. I highly recommend them.
Description of Work: Heather and Charity cleans entire house and changes sheets on beds.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
House Cleaning
FAQ
Heather & Charity is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Heather & Charity accepts the following forms of payment: Check