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Reviews
3.761 Reviews
Showing 1-25 of 61 reviews
Bill B.
09/2020
furniture repair
+ -1 moreHaynes' service is terrible. No one answers phones. I had to go in person to confront the manager to get their attention to effect repairs. The long-term service policy I purchased from them has equally poor service and follow-through. Don't purchase anything from Haynes that might need to be serviced or repaired. You will regret it.
Description of Work: Repair electric switches and motor on reclining sofa
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Bill B.
09/2020
carpet installation, furniture repair
+ 0 moreHaynes customer service is an oxymoron. It does not exist. I've been trying for weeks to get a response to my request for a repair to furniture bought a few months ago and is still under warranty. I've tried to call. I can't get through to a human on their phone system. Their phone lines are never answered. I went on Chat, explained my situation to the online agent, and was told someone would respond. Nada! No response. I sent a personal message to Kat Shelton, store manger. No response. I don't know what else to do except to drive there in person and stage a protest.
Description of Work: Electronic recliner switch needs to be replaced.
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Response from HAYNES FURNITURE CO
Margaret S.
12/2016
carpet installation
+ -1 moreThe installers did not follow the plan written up and signed by me for the carpet installation. Our Family Room was supposed to have one seam and instead wound up with three - two of which were done very poorly and looked terible. We complained and it took Haynes 10 days to act and approve of half the carpeting being replaced so ther would noly be one seam. We questioned whether the carpet would match because of the different dye lot and were told not to worry. Two weeks later half the carpet was removed and the new piece installed. The installers useda pen to mark the old seam and then took a cutter down that line. When they glued the two pieces together some of the ink from the pen stained the seam in multiple places. In addition, the color of the new carpet did not match the old piece. We asked for a refund - which Haynes approved after 5 days.
Description of Work: Replaced Carpeting in our Family Room nd Master Bedroom
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$1,500
Donna S.
06/2014
carpet installation
+ -1 moreI like Haynes. It is always worth a try to ask if they can take more off the price. I was able to get an extra $125. off the bed set just for asking. The delivery was on time & very professional. I have bought many items from them in the past. They have always stood behind their products & have made necessary repairs or adjustments if needed.
Description of Work: We bought a new bed from them
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Yes, I recommend this pro
$800
Response from HAYNES FURNITURE CO
Mark P.
05/2013
carpet installation, flooring contractor
+ 0 moreHad five bedrooms of carpet installed. This entire process was a nightmare. After 2 years carpet is already falling apart and the costumer service department will not even listen to my claim. Below is a description of the entire event. The installation of the carpet went horribly. The seams in the carpet where highly visible and the crew was unprofessional. I had to have one room rep-carpeted at my own expense. The installers did not install the padding correctly in two rooms. This left gaps when you stepped down. I had to have the installer out four or five times to replace padding. Each time dealing with costumer service was a nightmare. They were rude and would act like I was at fault or nothing was wrong. The carpet is now almost two years old and looks very worn and matted down. I am wondering the carpet installed is truly the same quality as what I purchased. If you can purchase a carpet or flooring from somewhere else do so. Don't even enter this store.
Description of Work: The made a horrible attempt at installing carpet.
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$6,000
Response from HAYNES FURNITURE CO
Patti A.
10/2010
carpet installation
+ -1 moreTwo young men were dropped off at my home at about 10 a.m. on a Saturday. I had removed all the contents of one bedroom because it had just been painted, and I didn't want furniture moved around in there. They moved furniture from the master bedroom in there and managed to bang up the walls and door frame. While installing the carpet, the man knocked chunks out of the baseboards (I was warned about scuffs) and pounded so h****** something that the cover of my light fixture fell out and broke in the kitchen below. After they left, I didn't have cable (or internet or telephone). The boss came out to check the cable and discovered that it had been cut in one spot and stapled in another. He did offer to pay for the cable repair but not the light fixture or the baseboards. The installers were just very unpleasant and unprofessional, and I'm sorry I ever chose Haynes.
Description of Work: I purchased carpeting for 3 rooms and hallways in my home.
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$2,500
Jodi B.
03/2009
furniture sales
+ -1 moreIt is going terribly, please see above for details.
Description of Work: After searching long and hard for a chair for our living room, we reluctantly bought one from Haynes. It was a very expensive leather chair. I say reluctantly bought because it was expensive and we had not been happy with the sales staff there. We finally bought the chair and was able to pick it up the next day (not too bad). It was not packaged great but did have a thin layer of foam and plastic on it. We easily loaded it into our vehicle, drove it a couple of miles home, and unloaded it. We took the wrap off in the living room to discover a tear in the leather and that the seat was broken, rendering the chair not functional. We called Haynes right away and were given a the procedure for calling a repair company. They were closed of course. We spoke with them a few days later and the soonest appointment they had was nearly 2 weeks away. The repair person came, was rude, and had never seen this chair before. He seemed to take a guess that a new back might work so he was going to see if it would be possible to order one. He said we'd hear back within a week. When more than a week and a half passed and I had heard nothing, I called to find out they had ordered a new back and could not tell me when it might get in. So, it is a month later, I have a very expensive chair in my living room that looks great but cannot be used and no idea when it might get repaired or replaced. Since the repair person was not confident a new back would fix it, who knows what will happen or when. If the new back isn't appropriate, I imagine it will take some time to order a new one as we purchased the last one from the warehouse. This is ridiculously bad customer service and completely unacceptable.
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$1,200
Response from HAYNES FURNITURE CO
Tim M.
11/2008
furniture sales
+ -1 moreIt went excellently. The salesman was very attentive and focused on what we wanted even though it took a trip through the entire store to find it. The delivery was set for several days later, they called to confirm the day before, they called a hour ahead of time. The gentlemen delivering were professional and friendly, gently brought the unit in and put it in place. Next they called the company to verify the delivery, but the company wanted to talk with us before closing the delivery ticket. We confirmed that we received the merchandise as expected and that all was well with the office personnel at Haynes. Overall it was a great experience.
Description of Work: We bought a beautiful cabinet from the company for our den.
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Yes, I recommend this pro
$1,000
Madison W.
10/2008
furniture sales
+ -1 moreMy wife and I recently purchased $5,000.00 worth of bedroom furniture from Haynes. We loved the set but, upon delivery, the men delivering the furniture never gave a one hour call prior to delivery, which they told us they would do. Upon arrival, the personnel immediately told us that the furniture could not be brought up our stairs. We asked them to attempt and they became argumentative and condescending to my wife. One attempt was made with very little effort as if out of spite and the delivery people would not measure the staircase. We ordered the furniture be returned at once. Our sales Rep Steve was great but, by the time he called us back we were so angry at the delivery people that we canceled our order. We will never purchase through Haynes or their affiliates.
Description of Work: We purchased furniture from the company. Everything was fine until the delivery of the goods.
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$5,600
Clarke S.
10/2007
carpet installation
+ -1 moreVery poorly. Long delay in actually getting the carpet--no updates from company during this period. Took three crews, over the course of the week to do the work--first crew insisted measurement was off--manager came out and remeasured--then second crew said that they did not have the tools, and left-- third crew finally did the job. Manager said that he was sorry, promised something for our trouble. After three weeks, no action. Called to remind him-he acted as if he was putting something together. What we got in the end was a coupon identical to the ones available every week in the newspaper.
Description of Work: Install approximately 55 yards of carpeting on two staircases and one hallway.
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$1,700
GEORGE C.
08/2007
carpet installation
+ -1 moreThe crew that came out from Haynes Furniture Store took all of the furniture out of the room before starting the work. They didn't scuff the freshly painted walls or furniture during the job. They were fast and courteous and for that we recommend them to anyone who needs new carpet.
Description of Work: Haynes removed and replaced 600 square feet of carpet in my home.
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Yes, I recommend this pro
$1,200
JOANNE P.
05/2007
carpet installation
+ -1 moreHaynes collected $100 in advance to perform measurements for both Carpet and Hard Flooring. Measurement people never scheduled the appointments in the agreed time window, and quotes were never provided. Haynes, after two certified letters requesting a refund of the $100 for services never rendered, refused to answer either letter within over 45 days total. Both letters advised we'd post on Angie's List as well file a complaint with the BBB. We're also reporting this matter to the BBB.
Description of Work: Work NEVER was done. Haynes collected $100 from us and never performed the work promised.
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$100
GORDY H.
04/2007
carpet installation
+ -1 moreSteve Brown is an excellent sales person. He answers questions very patiently, thoroughly, and with no pressure (a rarity in the carpet business). I was able to take advantage of a very good sale and got a good grade of carpet for a very good price. He was also able to arrange to have a good crew do the installation. (Steve has been there a while and knows who to recommend). Their measurer, Ms. Parker, is also a professional. She arrived on time and measured accurately. Some companies give a lower price per yard but add ten or more yards to what you really need. The installers were good workers, did good work, and cleaned up when they were finished. A very good total job.
Description of Work: Haynes installed 108 square yards (whole house) of carpet in a rental house.
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Yes, I recommend this pro
$1,200
LAVERNE S.
05/2006
carpet installation
+ -1 moreI didn't like them at all. They did a terrible job installing our carpet. The seams look terrible and they didn't back up the carpet at all. We called and complained and the guy that came out and looked at our carpet said that there was nothing that they could do about it. He said that it was the best that they could do. We had to go through the store manager to finally get it repaired. It was a big hassle.
Description of Work: They removed our old carpeting and installed new Berber carpet in my four bedrooms, hallway, great room, and on our stairs.
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Yes, I recommend this pro
$3,000
05/2006
carpet installation
+ -1 moreThey offered great service from the time of choosing which carpet I wanted all the way to finish the installation. The carpet fit perfectly in all of the rooms and they did a good job of removing the old ones. They were here on time and were very careful.
Description of Work: They installed carpet in 7 rooms. 3 bedrooms, dining room, living room, basement, den and the hallways. They removed the old carpet as well.
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Yes, I recommend this pro
$4,000
DENIS K.
05/2006
carpet installation
+ -1 moreWe were not at all happy with the job done. The installers seemed to know what they were doing during the work, but after they left we noticed flaws. The carpeting is stretched tight enough, but there are seams showing in all three rooms. It is very visible and quite embarrassing when company notices it. We will have to have this done over again, but it will not be done by Haynes.
Description of Work: Haynes Furniture installed carpeting in the three main rooms on our first floor.
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Yes, I recommend this pro
$2,000
ANNE C.
05/2006
carpet installation
+ -1 moreThe carpet that they installed looks great. We did choose the best quality carpet that they had. It cost us a little bit but it is definitely worth the money. They did a fine job of installing it. We do not have any complaints at all about Haynes.
Description of Work: They installed carpet in my living room, dining room, and our hallway.
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Yes, I recommend this pro
$5,000
05/2006
carpet installation
+ -1 moreWe felt they did an adequate job on the carpets. I would have to say it was nothing to blow us away but our carpet was holding up good. There were no visible problems with our carpet or seams. They hauled away our old carpet and didn't leave us a big mess to clean up. They were able to finish our job on time.
Description of Work: They replaced our carpet in three bedrooms, living room and our dining room.
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Yes, I recommend this pro
$3,000
05/2006
carpet installation
+ -1 moreI was very happy with this company. They helped me in the beginning with picking out our carpet. The next day, they installed our carpet. It looks great. You can't see the tacks and it fits up against our walls perfectly. I am really not sure of the price however I do believe that the installation was included in the price.
Description of Work: They installed carpet in my living room.
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Yes, I recommend this pro
05/2006
carpet installation
+ -1 moreThe carpets and padding were just lovely and happened to be top quality. We had a problem with the carpet bubbling in places and even had them back out to take care of that. It wasn t real easy to get them to come out even though it was part of the initial agreement and the problem has reoccurred since.
Description of Work: They installed carpeting in 4 bedrooms, a family room, and dining room.
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Yes, I recommend this pro
$3,500
Frank M.
05/2006
carpet installation
+ -1 moreThe carpeting was top shelf material, with extra padding underneath, and we had a great deal of help in selecting it. The installers came over for their part of the project two days later, and got right to work. The house was filled with dust after they removed the old carpeting, so after the new carpeting was installed they did a thorough cleaning of our house. The whole deal was done in one day. The new carpeting is beautiful, comfortable to walk on and easy to clean.
Description of Work: Haynes Furniture installed new carpeting in three rooms of our house. The existing carpeting had to be removed first.
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Yes, I recommend this pro
$2,300
05/2006
carpet installation
+ -1 moreI was actually referred to this company by another home owner, and I was glad that I decided to use them because they did a great job installing the carpet. The crew was very friendly and hard working and my carpets looked good when they were finished. I will pass on this recommendation to others, like it was passed onto me.
Description of Work: They installed carpeting in my living room, dining room and den and in two of our bedrooms.
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Yes, I recommend this pro
$1,200
05/2006
carpet installation
+ -1 moreThey were excellent. They showed up right when they told us they would. I was very impressed with this company. They sure did excellent work for me. I would be more than happy to pass on their name to other people.
Description of Work: They installed carpeting in my daughter's bedroom.
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Yes, I recommend this pro
$500
CHRIS J.
05/2006
carpet installation
+ -1 moreThey did a wonderful job installing the carpet in our home. We are satisfied with the turn out of the installation of the carpet, they provide great service. The carpet was a good quality and the price was very reasonable.
Description of Work: We had carpet installed in three stairways and one bedroom which was about 800 square feet.
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Yes, I recommend this pro
$3,992
CAROLE H.
05/2006
carpet installation
+ -1 moreThe company was very efficient and showed up when they said they would. The men were polite, courteous and they explained what was going on. They got right to work when they arrived. We thought their product was very good and we have not had any problems with the carpet.
Description of Work: They laid carpet in 3 bedrooms, the den, living room and dining room. They also tore out the old carpet.
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Yes, I recommend this pro
$3,000
Contact information
5324 VIRGINIA BEACH BLVD, Virginia Beach, VA 23462
www.haynesfurniture.comService hours
Sunday:
10:00 AM - 9:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 9:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Furniture - Sales,
Furniture Refinishing and Repair,
Ceramic Tile,
Mattresses
FAQ
HAYNES FURNITURE CO is currently rated 3.7 overall out of 5.
Sunday: 10:00 AM - 9:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
HAYNES FURNITURE CO accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, HAYNES FURNITURE CO offers free project estimates.
No, HAYNES FURNITURE CO does not offer eco-friendly accreditations.
No, HAYNES FURNITURE CO does not offer a senior discount.
No, HAYNES FURNITURE CO does not offer emergency services.
No, HAYNES FURNITURE CO does not offer warranties.
HAYNES FURNITURE CO offers the following services: FURNITURE: DINING ROOM, BEDROOM, HAYNES KIDS, RECLINERS, MOTION, LEATHER, ROOMS EXPRESS, LIVING ROOMS, SLEEPERS, HOME OFFICE, HOME THEATER, CLOCKS & ACCESSORIES, FLOOR COVERING, CASUAL & FORMAL.
Contact information
5324 VIRGINIA BEACH BLVD, Virginia Beach, VA 23462
www.haynesfurniture.comService hours
Sunday:
10:00 AM - 9:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 9:00 PM