Hats Off Heating & Cooling

Heating and Air Conditioning, Plumbing, Water Heaters

About us

Hats Off serves Residential and Commercial Heating and Air Conditioning needs. We take pride in being honest and offering a fair price. We offer Service, Repairs, Installation, Preventative Maintenance Programs, Sales, Duct designs, and Free estimates. *We also service and install Water Heaters!

Business highlights

9 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Eco Friendly

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Our Recent Projects


Photos of past projects

Reviews

5.025 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 1-25 of 25 reviews

frank K.
06/2024
5.0
heating & air conditioning/hvac
  + -1 more
These guys are awesome. They were very respectful, honest, and professional. They did great job with our new system and we are super happy. My hats off to Hats Off
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

ahmed Z.
06/2024
5.0
heating & air conditioning/hvac
  + -1 more
Certainly! Here's a draft for your review: --- I can't recommend Hats Off Heating and Cooling highly enough. After numerous unsuccessful attempts with other companies, they were the ones who finally repaired my system. Their honesty and professionalism were evident from the start. They provided clear explanations and transparent pricing. The team displayed exceptional work ethic, diligently diagnosing and fixing the issue that had stumped others. Their service was outstanding, and they treated my home with respect. If you need reliable HVAC service, Hats Off Heating and Cooling should be your first call.
Description of Work: A/C repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jordan P.
06/2024
1.0
heating & air conditioning/hvac
  + -1 more
Not sure if it is a company issue or just the individual tech we had out. Ryan Obregon was our tech. He came out to inspect why we had no AC and told us that we had a large refrigerant leak. He told us that our system was outdated and took r22 which was expensive to replace and therefore recommended a complete replacement. He quoted us $8000-$18000 to replace our unit for a 1400sqft home. I discovered by looking at the manufacturer's label on the unit that ours was r410a refrigerant, which is newer and less expensive. The unit was only 10 years old. When confronted with this, Ryan offered to come out and find the leak for free and quoted me a ballpark of $3000 to fix the leak and refill the unit. Not trusting this anymore I contacted another AC company who came out. They discovered the system had 0 refrigerant in it but were unable to locate a leak. They filled it with nitrogen overnight to test if the pressure dropped and it didn't indicating the leak was likely a pinhole size. They repaired the line using ez seal and refilled it, which cost about $500 total. The new guy from the other company stated he questioned if the previous company had actually drained my refrigerant as he said there is no way a pin hole leak would lead to 0lbs of refrigerant in the system and not be detectable unless it's been empty for years. With this he stated that a new unit our size with labor would likely be $3000-$3500 tops with labor. All this to say, be cautious with this company, or at the very least this tech. Seems to be a very sleazy way of doing business. It's a shame that some take advantage of less informed people to make money.
Description of Work: Repair Heat Pump

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from Hats Off Heating & Cooling
Thank you for sharing this information with us. We have reviewed the matter, spoken with the technician, listened to the recorded phone conversations and reviewed all pictures taken while on site and through the service. Everything was in line with our standard of service. Mixing up the refrigerant type in conversation, was an unfortunate human error. Although that shouldn’t have happened, it would not have changed any future repair or replacement outcome. It would have been resolved if the pressure test was performed, so the exact location of the leak could have been found and proven. That repair estimate was based on the worst-case scenario as a rough estimate format, which is a very common practice in residential services. When this was brought to our attention, we took full responsibility, apologized and offered to waive the leak search needed to definitively prove the leak’s location. Further diagnosis was declined. When dealing with an ez seal or a “stop a leak” product that is not approved by the manufacturer, we prefer to offer an actual repair first. Leak stop is considered a 50-50 chance of working and is not a physical repair and would not have any sort of warranty. If the diagnosis had gone further, we would’ve been able to offer a real repair with a warranty. It is not surprising that a competitor would make adverse claims or negative remarks. It’s a predatory marketing tactic, and unfortunately a very common thing these days. However, we have a more classic home care approach. At Hats Off we expect a higher standard from our technicians. We have refunded your original diagnostic fee, spoken privately, and apologized profusely. Please feel free to contact me directly. My direct line is 757-600-8868. -Bo Owner/Hats Off Heating & Cooling

matthew B.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Go to company!
Description of Work: New hvac system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$0.01

John R.
09/2021
5.0
heating & air conditioning/hvac
  + -1 more
Exceptionally well. They were wonderful. Punctual and under their original estimate. They’re the best.
Description of Work: Blower moter
Rating CategoryRating out of 5
Yes, I recommend this pro

Stan M.
05/2021
5.0
heating & air conditioning/hvac
  + -1 more
The installation of my new Bosch HVAC unit was smooth and efficient. New duct work was done where needed. They inspected and replaced the return duct in my crawl space. This was an important repair for me to make sure there were no leaks in the duct system. The duct work and seals were nicely done.The owner of the company was very knowledgeable about different HVAC systems. I have been very satisfied with my new system so far. Also, I had an air purifier installed. I have confidence in Commonwealth to maintain my HVAC in the coming years. Thanks to all the hard working employees who installed my system.
Description of Work: Bosch 2.0 inverter heat pump
Rating CategoryRating out of 5
Yes, I recommend this pro

Hollie S.
04/2021
5.0
heating & air conditioning/hvac
  + -1 more
The entire crew of Commonwealth Comfort were professional and courteous and got the job done efficiently. We had one small problem persisting that Beau came out and fixed in a timely manner. Throughout the entire process Beau's aim was consistently to make sure that we were happy with our new system. I can't imagine another company doing a better job.
Description of Work: New geothermal A/C system and duct replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Carl G.
04/2021
5.0
heating & air conditioning/hvac
  + -1 more
Commonwealth Comfort was amazing from start to finish! Bo Juel, the owner, was prompt in giving us an estimate at an awesome price. He was very knowledgeable about the different HVAC and air purification systems, and he was patient with all of our questions. We chose a Bosch system and we are thrilled with its performance. Bo kept us updated on when the equipment would be ready to install and answered all of our questions. They removed the old system and installed the new system quickly. Bo and his team were conscientious, efficient, professional, and courteous. We will be using this company to maintain our HVAC in the future. We highly recommend Commonwealth Comfort!
Description of Work: Heat Pump System Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill H.
01/2021
5.0
heating & air conditioning/hvac
  + -1 more
It went well Bo gave us a good estimate and once it was agreed on he kept us informed as to the status of materials and when the qork would be done. Evwrything was done as specified and the team was very professional.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Jim D.
11/2020
5.0
heating & air conditioning/hvac
  + -1 more
Commonwealth Comfort is absolutely awesome! They are conscientious experts in every aspect of the Heating/AC business. They are honest and do not try to take advantage of the customer. Bo is so articulate and well spoken and takes you through every step of the way. He makes sure that you are comfortable with the operation of the system. I am 78 and have been around the block a couple of times so I recognize quality, integrity, and value. If you don’t consider Commonwealth Comfort for Heating/AC needs you may regret it later. Bo’s team of Blake and Chris round out a quality group of true professionals.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Debbie P.
11/2020
5.0
heating & air conditioning/hvac
  + -1 more
Commonwealth was efficient and very reasonably priced. They were timely, professional and courteous. I highly recommend Commonweatlh for any AC/Heating needs!!!
Description of Work: Replacement of HVAC and ducting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa G.
09/2020
5.0
heating & air conditioning/hvac
  + -1 more
Bo is extremely knowledgeable regarding all Hvac issues. He is also very responsive and punctual. I would highly recommend Bo and his team for all Hvac needs from Install, Maintenance to Repairs. Thank you for your work snx coming out on such short notice! 👍🏻
Description of Work: Inspection & Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jerry M.
08/2020
5.0
heating & air conditioning/hvac
  + -1 more
Absolutely great, Bo was super helpful and timely. Didn’t miss a beat and kept me updated on everything he did. I appreciate the quick fix even though it was a last minute notice.
Description of Work: AC Unit stop working
Rating CategoryRating out of 5
Yes, I recommend this pro

Stephen L.
08/2020
5.0
heating & air conditioning/hvac
  + -1 more
Complete HVAC Overhaul
Description of Work: Commonwealth Comfort was one of 5 local HVAC contractors I received quotes from. Bo the owner came to the home, was very knowledgeable on the system I was looking to replace my 21 year old system with, and was the only contractor to fully measure and asses my current ductwork/system capacity to ensure the quote he gave was the most accurate. Lastly and most important, he was the only contractor to mention that a permit with the city would be pulled to ensure the install was up to code. He was able to schedule my job quickly, came on time every day, cleaned up after each days work, provided me with detailed instruction on how to operate the new Bosch system, and followed up a few days later to ensure everything was working ok. Commonwealth Comfort is a class act and professional company! I highly recommend Bo and his team for all your repair and/or replace needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ryan U.
01/2020
5.0
heating & air conditioning/hvac
  + -1 more
Bo at Commonwealth Comfort was responsive, courteous, and spent the time with me to make sure I knew what the problem was and what my options were. He followed up with me whenever I had a question, and completed the installation of a new heat pump system in a timely fashion. I'd definitely recommend Commonwealth Comfort to my neighbors.
Description of Work: Had a heat pump go bad during a holiday period

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Jonathan G.
12/2019
5.0
heating & air conditioning/hvac
  + -1 more
Our heat went out around 7am 🙁 I called bo at commonwealth comfort around 9am and he was out to my home within a couple of hours!!! He was able to diagnose my problem and found the malfunctioning part. They ordered the part for us and came out the following morning with the right part for the job 🙌🏼! Had us fixed up in no time and was very affordable. We felt very comfortable with them and would highly HIGHLY recommend them!!!
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

dennis W.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very professional, easy to talk to, very informative.
Description of Work: 2lbs. Freon, 1 unit of stop leak, full ck on outside unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$389

elza P.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
Great, workers were very prompt in performing job, and were very informative when answering my questions. Would definitely hire them for similar service.
Description of Work: Cleaning and Service of HVAC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Aida S.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
Thank you so much for Bo's business!
Description of Work: A.C. repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

tom F.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
Suspected thermostat but Comfort immediately nailed the problem. Overflow pan switch tripped. REset & cleaned out overflow line,
Description of Work: AC not starting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle B.
04/2019
5.0
heating & air conditioning/hvac
  + -1 more
We use Commonwealth Comfort Co. for all our heating & cooling needs. They provide reliable, friendly and affordable services. Mr. Juel explained the process and answered all of our questions. I highly recommend them for all your heating & cooling needs.
Description of Work: Replace outside AC unit/ redirect airducts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tony K.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
I hired them on a few times. They have a phenomenal customer service. Their crew are very friendly and professional. They are trustworthy. If possible, an A+ for them.
Description of Work: They installed a new unit for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Judy T.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
Highly recommend to my friend. Their were on time and very professional.
Description of Work: repair unit, change air filter and clean the coils too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Justin L.
02/2019
5.0
plumbing
  + -1 more
They were one of the crew that installed an A/C unit and they did a pretty good job on that one. They were able to point out a thing that an inspector failed to miss. He shows up on time, he is pretty quick. The unit they worked on has been running strong.
Description of Work: We had some plumbing problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John J.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
I was very pleased with them.
Description of Work: He totally revamped my duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

    Contact information

    609 Meadows Dr, Virginia Beach, VA 23462

    https://www.hatsoffhvac.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    Licensed*

    Trade License Number
    2705162968
    Trade License Locale
    VA
    Trade License Authority
    Virginia Department of Professional and Occupational Regulation
    Trade License Expiration
    11/30/2023
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Water Heaters

    FAQ

    Hats Off Heating & Cooling is currently rated 5 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    Hats Off Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Hats Off Heating & Cooling offers free project estimates.
    No, Hats Off Heating & Cooling does not offer eco-friendly accreditations.
    No, Hats Off Heating & Cooling does not offer a senior discount.
    No, Hats Off Heating & Cooling does not offer emergency services.
    Yes, Hats Off Heating & Cooling offers warranties.

    Contact information

    609 Meadows Dr, Virginia Beach, VA 23462

    https://www.hatsoffhvac.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM