GENTLE RAIN IRRIGATION

Gentle Rain came highly recommended by several neighbors. Ben and his crew did what they said they were going to do, when they said they would. Very professional, prompt, and courteous. No hassles or headaches. They even made a couple of courteous calls to move two heads after initial installation due to howe owner's changes in landscape. I did not price out job, so cannot compare cost to other companies, but based on two neighbors estimates from several companies, including Gentle Rain, they are very competitive in pricing. Highly recommend them.

Technician was able to located problem fast. System was back up in running a few minutes after he arrived. He also replaced several heads that were taken not tall enough for the grass height. I haven't been able to find them, so this was a bonus.

Great - One visit - on time - and they explained the fee structure before they arrived - Not cheap but what I would expect for this type of work

Quick, professional, cost effective.

Went great. Quick response for a quote, good price, they scheduled it, showed up when they said they would and got the job done. Seems to be working like a champ.

They were here on time. Worked quickly. Yard looked great when they were done. No dirt piles or anything. We will use them when we are ready for sprinklers in the back yard.

Another example of a landscaping company who deems fit to waste the customer's time. I had an appointment with Gentle Rain to look at a drainage issue in my front yard on the 31st of March. I took time away from work to meet with them (they didn't give an exact time to meet - just a window, so I got to sit around and wait). The gentlemen who looked at the yard was kind enough, very polite and friendly. He waxed eloquent for about an hour about all the great things that could be done with my front yard to curb the drainage problem - French drains, raising the soil level, on and on - and I was very interested in seeing the estimate. Then......nothing. It's been over a week and I have not received an estimate from them. I have estimates from 4 other companies - all of whom wrote the estimates while they were on site. Not sure how this company expects to earn customers if they won't even lay out an estimate in writing. ****UPDATE**** I did today (10 days after they looked at my yard) receive an estimate. The estimate is good, but I have already made an agreement with another company. Gentle Rain definitely would have been in the running, and would have most likely won my business had they been timely with an estimate. Please re-think the practice of disappearing for a week+ with no contact with the customer. We think you just simply don't want our business.

cut a line in lawn that wasn't marked otherwise very well

Replaced several watering heads and adjusted others.

Provider did nothing. I called to have heads installed and water flow corrected. Service technician showed up only to tell me that he couldn't do anything without a 2nd tech being present. I called the office repeatedly to re-schedule (even after taking off work for the first call) and was told the next appointment was weeks out. The company only sent the first tech to charge a service fee even though NO work had been completed. From reviewing the other reviews on this site and the BBB, this seems to be their practice of sending techs who do no work and have to reschedule only so that they are able to charge service fees.

We chose Gentle Rain based on the very good reviews on Angie's List, their very informative website and the recommendation of our lawn care company. Everything went exceptionally well from the very beginning. Ben and his work crew were very professional, punctual and courteous as well as his office staff. The installation of everything only took two days and there was minimal disruption to the lawn. I love the way the crew cut out the top part of the turf in the areas where they had to dig and placed it back on top of the refilled soil. Cannot even tell they dug in those areas. The design of the system is exceptional and is working beautifully. Ben scheduled an appointment with me to come out after the completion of the install to check out the system and show me how to program the controller. He made some adjustments to the sprinkler heads including replacing some of them in the smaller side of our yard for better watering efficiency. Ben was always exceptionally prompt in responding to my calls and answering any questions I had. We could not be happier with our new irrigation system and we have Ben and his company to thank for that! We will continue to retain Gentle Rain to service/repair the system as needed. I wouldn't trust it to anyone else! I would highly recommend Gentle Rain to anyone looking for a company to provide them with a very well designed and operational irrigation system as well as anyone looking for a company to maintain their existing irrigation system!

Installation and service in a timely manner. Professional and courteous.

have used them previously for service and was always satisfied. However after scheduling an appointment for a start up and replacement of at least 2 -5 sprinkler heads although I realized ultimately more may need to be replaced.. The technician was 2 1/2 hours late and then advised me that he didnt have have the time to do anything. I do have an older system but it is one they have worked on for 2-3 years. Unfortunately I had taken off from work to be home. Doubt I would use again or refer. Other than to be able to charge me the service fee, I have no idea of why they sent the already late technician if he didn't have the time to do anything. When I called their office to complain, I was advised the technician didn't have the details of the service call and things like this happen.

took Our backyard has always been and quot;mushyand quot; due to the poor grading when we purchased the home. We once had an above ground pool so there was a lower section of the back yard which was a pool of water every time it rained. Gentle Rain came and took a look at the yard - front and back and stated they would be able to do the job beginning in July which was fine with us. They came in July and graded the backyard. There was a lot of moving dirt and they had to move a large platform we had our gazebo on. They did an excellent job and we have a dry back and front yard and would highly recommend them to anyone. We are very pleased with the results.

I needed my irrigation system pump replaced. A Gentle Rain technician came out and replaced my old pump. We tested the water stations and everything was working fine. I programmed my system and it came on exactly as it was supposed to. I was back in business and very pleased. However, a couple hours later, after the cycle was complete, I realized the pump was continuously running. It would not shut off. I finally unplugged it and called them back. The technician returned and did some work. Upon inspecting the system, after he left, I found the pump would no longer turn on when the controller told it to. I couldn’t turn it on manually either. It was useless. Another employee came and spent an hour working on the system before giving up and concluding that I needed a new well due to sand. In the meantime, he cut a hose, removed a filter and disconnected an electronic component that must have been important for some reason. He left it all in a pile beside my now useless pump. I did some research, spent a couple hours trouble shooting and boom, I got the system up and running myself. It just took a little time. Gentle Rain's s solution to my complaint after all this? Come over and remove my pump. Strange. I told them not to come over ever again. I was more than disappointed and incredibly surprised at their service. With a little time, patience and trouble shooting from Gentle Rain, I could have been a happy and satisfied customer with a working irrigation system. And the technician's explanation that a new well was needed was nothing more than an expensive excuse to be done and get out. Three years later, my system is working perfectly, thanks to me.

very professional, fast and efficient, made extra trips out to adjust sprinkler heads. They were very responsive to us and extremely respectful. It was a very positive experience The new system had to go in the back yard where a swimming pool had underground lines that predate the present owner. While marking the pool lines and damage to them was my responsibility under the contract terms, they would not let me call my pool people to repair a line damaged by their trencher. Ben made a special trip out to fix it at no extra charge. Each of the 3 employees who worked at my house were polite and pleasant in addition to putting in much hard work trenching and crawling under the house to install the piping. I strongly recommend them.

Gentle Rain did a fantastic job on our very natural stone walkway from our driveway 40 feet down to our lower level backyard at water's edge. Dan and his crew were great to work with. They were professional and careful with existing plants and structures. Dan is an artist in selection and placement of stones. We could not be more pleased from Meg's plan to the completion of the job.

excellent - Lamont was outstanding - The office staff was exceptional as well

It went very well. I would recommend that you do not go just on price though as I have found many people that do and quot;side jobsand quot; for installation and my neighbors that have done it normally need repairs done.

Ben Hancock and family were a pleasure to work with on my sprinkler project. They showed up on time and completed the project in 2 days. Son Sam took the time to explain the sprinkler layout and controller operation. I would not hesitate to recommend them and use them again.

I thought everything went well from start to finish. Gentle Rain was on time, went right to work and completed it all in about 2. 5 days

I called the office and I was speaking to someone within two rings. An appointment was set within a week. After explaining the problem to the rep, he quickly found a line was cut. When Verizon installed their fiber optic cable, they apparently cut the water line and did not properly repair it. After repairing the line, the rep checked and adjusted all five zones. He found a nozzle that needed to be replaced. He also inspected the control unit. I appreciate the time he took to explain everything he did. All of this work was completed in less than one hour. I was very happy with the cost. I was expecting to pay $50-100 more than what I was billed. I will not hesitate to call Gentle Rain again if I need any maintenance on my irrigation system.

I will not use any other irrigation company.

The mechanics were courteous and I have no complaints there. I just feel that they did not have a grasp of the problem. I think maybe Gentle Rain is under new management or something and has gone downhill.

They did a good job in installation. They were responsive and answered all our queries. We highly recommend their services and will continue to use their services in future.