About us
Business highlights
31 years of trusted experience
Services we offer
Amenities
Accepted payment methods
Reviews
3.02 Reviews
Showing 1-2 of 2 reviews
Sonya S.
01/2016
computer repair
+ -1 moreunknown
Description of Work: Set up my fax machine and printer
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Sharon M.
05/2015
computer repair
+ -1 moreWhen I received the computer back all the programs and data were wiped clean. I called the manager of Geek Squad at the Princess Anne store and he said I had a bad hard drive and they replaced it before shipping it off. My hard drive wasn't bad when I bought it in and they had it for 4 days so I'm sure they ran diagnostic prior to backing it up and it ran just fine. Plus no one from the store called me to tell be they were replacing the hard drive. If they did I would of had the hard drive fixed. To the manager it was no big deal, he said, "they fixed it so why am I complaining and if I have some numbers I can put all my programs back on". No one ever said save these numbers in case all your programs are erased. He said "even if we did break your hard drive you got a new one and should be happy". He did not really take any responsibility for breaking my hard drive, didn't offer any solution or apology and told me, "I can't help it if you lost the Microsoft numbers that's not our problem". Well now I'll have to purchase the Microsoft Office again including Publisher again because they broke my hard drive. I asked him,, "once I get the programs back on can he transfer my data for free? He said, "absolutely not". So now I'll have to pay someone to put all my data back on the computer. This is a BIG DEAL TO ME but the Manager did not see my side at all and thought it was no big deal. I brought the computer in for a simple repair and ended up with a shell of a computer. At least my power cord works now.
Description of Work: I have always been pleased with Geek Squad and there service plan until today. I brought my work computer in to have the input plug for the power cord fixed. Before sending it off I had them back up my data for $89.00 onto another computer. I did sign an agreement when I dropped off the computer that they were not responsible for missing data it didn't say anything about programs. The manager said , "programs are data" and I said well then the programs should of been backed up too".
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Contact information
3334 Princess Anne Rd, Virginia Beach, VA 23456
www.geeksquad.com/repairLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
TV Sales,
Computer Sales,
Appliance Sales and Installation,
TV Repair,
Camera Repair,
Auto Radio Service,
Appliance Repair
FAQ
Geek Squad - Best Buy is currently rated 3 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Contact information
3334 Princess Anne Rd, Virginia Beach, VA 23456
www.geeksquad.com/repair