Gas Specialty Company Inc

Contacted this co. Mar. 22nd 2023 to set up an appt. To have a gas line capped off to a clothes dryer. A 30 minute job tops. My appt was set for the following week for Fri. Mar. 31st. between the hours of 2 and 3pm. I was called on thur. the 30th to confirm the appt. On the day of my appt I was contacted by the secretary at 12:20 pm wanting to know if the tech could come earlier. I called the office back at approx. 12:45 and told the secretary I could be there at 1:30 if that would help. The secretary called the tech and he had already gone to another job and they would see me at the regular schedule time of 2 to 3 pm. At 3:15 and with no curtesy phone call telling me they would be late I called their office to get an ETA as to when I could expect them to show up. Again I was put on hold while the secretary tried to get an answer from the tech. The secretary came back on the phone and said she couldn’t get in touch with the tech so she couldn’t give me a ETA but she would call me just as soon as she did. I waited until 3:47 at my customers house and never heard back from the secretary with a time so I left to go to my next appt. This company never called back not even to apologize for standing me up or for not even calling me to tell me they couldn’t make it. A two hour total waste of my time. On Mon. Apr. 3rd. I called their office and ask to speak to the owner Robert Miner. Was told he was not in the office but would be back later that afternoon. I left all my information with the secretary and told her to have him call me. He never called me back. I find that the actions of his co. irresponsible and very unprofessional. If you weren’t going to do what you said why waist my time and make me sit waiting at the job for two hours for nothing. I’ve been a building contractor for 47 years and have dealt with over a thousand contractors and I must say this company is the worst I’ve ever had dealings with. Zero honesty or integrity. I used another co. and got the job done for $75.00.

Gas Specialty is absolutely wonderful in every aspect from the free estimate to job completion. The service was performed professionally and on-time. The prices are reasonable and these guys are awesome! I highly recommend them.

Installation went fine. I was overcharged for services not performed. The owner told me the higher price for the cook-top was due to having them hook it up. The technicians told me the same thing as did the secretary. They ultimately did not hook up the cook-top, I did. They also tried to over charge me for 20 extra feet of gas line that was not installed. I was "quoted" 80 feet, but I actually measured what was installed and it only came up to 58 feet. If I had not checked their work myself I would have been charged $200 extra. The owner would not lower the price of the cook-top installation stating that there was more labor involved. This is not what was originally told to me. The owner as I was told, routinely overestimates jobs. Beware of this company, you pay for more than you get. The work was good and the actual technicians are friendly, but the customer service and business practices of the owner is shady.

awesome very professional happy with the end product

Technicians entered my home, immediately took their shoes off (big points in my book), and got right to work. Thoroughly inspected and found a loose valve that only needed tightening. Meticulously cleaned The entire fireplace and repositioned logs and embers for best airflow. Very friendly, very informative - and extremely fair pricing. I have already requested quotes to run additional gas lines for upgrades to my home. Gas specialty company Inc = Best of the best.

CJ was on time and very knowledgeable, professional and thorough. He inspected my gas fireplace insert, removed and cleaned the logs, tested all parts for leaks, found the problem, fixed it and made sure it was safe to operate. He guaranteed his labor for one year which is a definite bonus. He came recommended to me by friends and I would definitely use the company again if needed.

The two gentlemen who showed up made quick work of doing the repair so the logs were working again, and kept me informed along the way. After they left, I noticed a gas smell that remained in the house. They came back the next day at no extra cost and located a difficult-to-find leak in the piping that was passing through the wall. At no extra cost, they fixed that as well. A professional and capable outfit.

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Very nice. Pricey unit but it's the very top of the line and looks nice. They had to come back once for an adjustment and were very responsive. We are very satisfied and loved the unit over the winter

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I initially contacted the company in November for a service and figure out why my fireplace wasn't running. I have lived here a year and a half and never used it so I didn't know the specifics of the set I had. The first date was set in December, and during the initial visit, the tech educated me on my set up. He explained the difference between a vented and non vented set was. I apparently had a vented set, which is not typical for heating purposes but more for visual enjoyment. I mentioned that we would use it only for the heat. He explained and wrote down his recommendations for replacing the set to a non vented set. He collected the service fee even though nothing was done, but mentioned that an install is 250, so the remaining 100 would be covered when they return to install. I immediately took the info and bought a new set. January came, the next tech came and completed the install. He offered to take the set that was removed and boxes, but it was the day before trash pick up so I offered to keep them and toss them myself. The fireplace has been working very well. I have to say the two techs that assisted me were very straight forward, full of knowledge, and extremely polite. I will be using this company for annual service calls in the late summer/early fall to prepare the fireplace for the winter.

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Showed up for estimate and provided written estimate on the spot. They were too busy to get right to me when I called to accept, but was able to show as promised. Installed the line in one day and left for the inspector a ready system holding pressure. Came back to perform hook up. I had wanted them to tap into an existing copper tubing line, but they informed me of some risks associated with this and that they preferred not to touch that system. Ended up going with their recommendations and feel it was best. Wife impressed with their finishing touches: cleaned all fingerprints off stainless steel, finished assembly of range itself.

The technicians were very professional. They were prompt (actually 5 minutes early) and friendly.

Both properties Gas Specialty came to consult at convenient times. Shared great ideas for use, placement and efficiency. The techs were clean, presentable and friendly to our big family. The job was done when they promised, in the amount of time they promised, and for the amount they promised. The amount charged was very fair. I work in the real estate industry and know of other contractors I could have used. I absolutely would not consider using any other company due to the integrity, performance and pricing of Gas Specialty.

.This required several trips to correct pre-existing faulty conditions, and they were always perfect.

Good experience. I have already had a friend have CJ to give an estimate for their logs.

He was very good. I would hire him again.

The company gave me a one hr window for their arrival and were there within that time frame. They identified the problem quickly, showed me the loose wire and were able to repair it. They even took a picture of the situation for their records should I need further help in the future

Came out on a Saturday morning to provide an estimate, we provided 50% deposit. On the following Monday, the scheduler called us to set up an appointment for the install. Installation was on Wednesday (2 days later to fit our schedule). They got the city permit ($200 from Chesapeake-ouch), showed up on time, completed the work and set up the apparatus for the city inspector. Very professional, helped us out with another gas issue (no charge), left no mess. The city inspector showed up the next day(Thursday), project passed with no problems. Gas Specialty people showed back up to finish the install that afternoon, hooked up the stove, reset our water heater and furnace. Everything worked beautifully, no problems. Cooked supper on the new gas range that evening.