Drain Masters Plumbing & Drain

Ryan did a great job my problem was solved in minutes and gave me some tips on how to keep the problem from happening again will always use and recommend this service to anyone

They very prompt and educational. I thought it was a good price as well. I have been using this company for over 10 years!

My insurance company sent a plumber from Drain Masters and it literally was the worst experience I've ever had with a contractor. The job should have been simple for a trained professional (fix leaking hot water heater). The "plumber" had NO IDEA what he was doing. The water heater was over 11 years old and the plumber said it was a 2011. When he was supposedly fixing the leak he was not strong enough to turn the wrench so I had to do it for him. After he was finished I asked if he was sure it was fixed, he said yes and I signed a paper saying they guaranteed their service and paid $125. The next morning the same leak was much worse coming from the same area where he "fixed" it less then a day earlier. Several days and many phone calls later the owner came out with the plumber and tried to say the first leak was fixed, but fixing it, it caused another leak which wasn't their fault. He said he would only refund my money if I paid him A LOT more money to replace the entire hot water heater. The owner could not accept the fact that his plumber was not qualified and did not fix the leak in the first place. His utter lack of professionalism and integrity was overwhelming and his ego prevented him from admitting the job was not done properly. I ended up calling another plumber who did an outstanding job with zero issues.

Mr. John did not come back himself to do the work after the weekend, but sent one of his helpers. The work was done, but he ran later than was promised which made us miss an appointment of which the plumber had been informed ahead of time. He came one hour later than he would be. He had also forgotten to bring a part and asked us to look up the company Ferguson, on the computer where he needed to go to and did not know to find the shop. On top of that he asked the directions to be printed out, most unprofessional! Quite a mess was made, but the cleaning up afterwards was not good. We needed to spend quite a bit of time, cleaning up the floor and the space under the sink after the plumber had left. When the final bill was presented it added up to $1196.22. The charge for the Delta Model 4353-DST alone was $498.72. That seems an unreasonable price for a faucet since they are available on Amazon for less than $200. This was not a good experience for us coming from abroad and just moving into a newly bought 15 year old house. We wonder if we were taken advantage of because the charges seem much too high. Was it because of an accent in the spoken English language? or because we were people new on the scene? or because we are two female seniors? I made a call to Mr. John to complain and was told that a discount of $42.50 could be applied which made that we paid totally for the check up and the completed service still $1196.22, which is much more than the $1050 that was quoted.

I don’t remember what the cost was. Working with them always goes well with this company. I would recommend them to others. I would tell others that they respond back immediately, they are efficient and they give a discount to repeat users. They are always good.

The repairman was on time and very professional. Quickly completed the repair. He noticed the toilet was making a strange noise. He asked permission to look inside the tank. Found the problem and made the adjustment - no charge.