Very well! Thorough in their assessment and estimate. Prompt and professional cleaning. Enthusiasm from the managers to the workers - very pleasant to work with!
Description of Work: Office and lobby cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
SYLVIA C.
09/2016
5.0
house cleaning
+ -1 more
Very well. They were thorough and very professional
Description of Work: General housekeeping
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Colleen W.
10/2015
5.0
house cleaning
+ -1 more
It was $100 for one person for four hours of cleaning. Their specialty is detail work, but I don't always use them for detailed work. Sometimes I just want them to hit every room. I pick the things I want them to do, but they are especially good at detail and grout cleaning. They are very good at deep cleaning, but they also can do the lickity split. It is so cheap because it is $100 for four hours. The price is amazing. The only area is that you have to provide all the products. Everything -- the vacuum, broom, mop and rags. For the price that does not bother me.
Description of Work: For cleaning I have used a company called Domestic Divas. They cleaned my house two or three weeks ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Diane R.
10/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: I have been very pleased with this cleaning service. Kelly is my primary cleaner and she does a wonderful job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Colleen W.
09/2014
5.0
house cleaning
+ -1 more
Compared to the other company I have used in the past, they do a really great job. They are always able to accommodate my schedule, including weekends, and are very detailed. They are so upbeat and pleasant to work with. They have great prices, are very ethical, and they are very detail-oriented. Just be aware that the customer must provide vacumm and cleaning supplies unless it is a move out service.
Description of Work: They have been cleaning my home for the last couple of months.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
susan H.
01/2013
5.0
house cleaning
+ -1 more
Excellent quality cleaning service. The worker was on time, pleasant and efficient. She has some cleaning products with her and she used my vacuum and steam cleaner for floors. She got straight to work and finished all the floors as well as two bathrooms in the four hours I had paid for. I had a coupon for an introductory rate, but I was pleased enough to schedule this service monthly. I've tried a number of housecleaning services and this one was the best so far.
Description of Work: Worker was hired for four hours of cleaning. When she arrived, I stated that the priority was to clean all the floors (tile, hardwood and carpet) and then clean bathrooms as time permitted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Dana A.
12/2012
5.0
house cleaning
+ -1 more
.
Description of Work: House keeping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Ashley M.
05/2012
2.0
house cleaning
+ -1 more
We had been looking for a new housecleaning/maid service after firing our previous cleaning company (Molly Maid) when I ran across a WTKR deal of the week featuring Domestic Divas. The "deal" was 4 hours of service for $50.00 ($100.00 value). We purchased the deal and then contacted the company to schedule a time for them to come clean our home. We explained that we were looking for a long-term cleaning service and that we would like to apply the "deal" to the initial cleaning. We had to call the owner named Heather multiple times before we could get in contact with her. When I say multiple times, we had to leave at least 4 voicemail messages before we got a call back from her Ohio cell phone. She then explained that she also owned and operated a cleaning company in Ohio. Upon speaking to her she explained that the company was extremely overwhelmed but he response they received from advertising the deal. We understood and decided to give the company a try (especially because we already purchased the "deal"). Upon scheduling a date, she could not provide a time. She gave us a time frame for which they showed up over an hour late. Heather also would no longer answer her phone, she only text messaged us and would not return our phone calls. The team showed up in regular clothes (no uniforms?), without a mop or broom (we have hardwood floors and they acted like it was an inconvenience), and the team said that they didn't have time to get to the upstairs and that we would have to call back to reschedule another time. I would have understood that they didn't have enough time but they should understand that it is so hard to get in touch with them that it already took 2 weeks to get them there in the first place. They didn't do the floors, they didn't touch the microwave or toaster, they didn't do the windows, I am actually unsure of what they did do in the time they spent on the downstairs? I would NEVER call this company again. I am in the process of contacting WTKR to make them aware of the quality of the "deal" that they sold so that they are not embarrassed of the quality of services they are promoting.
Description of Work: We had been looking for a new housecleaning/maid service after firing our previous cleaning company (Molly Maid) when I ran across a WTKR deal of the week featuring Domestic Divas. The "deal" was 4 hours of service for $50.00 ($100.00 value). We purchased the deal and then contacted the company to schedule a time for them to come clean our home. We explained that we were looking for a long-term cleaning service and that we would like to apply the "deal" to the initial cleaning. We had to call the owner named Heather multiple times before we could get in contact with her. When I say multiple times, we had to leave at least 4 voicemail messages before we got a call back from her Ohio cell phone. She then explained that she also owned and operated a cleaning company in Ohio. Upon speaking to her she explained that the company was extremely overwhelmed but he response they received from advertising the deal. We understood and decided to give the company a try (especially because we already purchased the "deal"). Upon scheduling a date, she could not provide a time. She gave us a time frame for which they showed up over an hour late. Heather also would no longer answer her phone, she only text messaged us and would not return our phone calls. The team showed up in regular clothes (no uniforms?), without a mop or broom (we have hardwood floors and they acted like it was an inconvenience), and the team said that they didn't have time to get to the upstairs and that we would have to call back to reschedule another time. I would have understood that they didn't have enough time but they should understand that it is so hard to get in touch with them that it already took 2 weeks to get them there in the first place. They didn't do the floors, they didn't touch the microwave or toaster, they didn't do the windows, I am actually unsure of what they did do in the time they spent on the downstairs?
Rating Category
Rating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$160
Response from Domestic Divas LLC
Dear Member, I was very hurt and offended to read your review posted on Angie’s List. I would’ve liked the opportunity to defend myself prior to such a damaging and public flogging. To be clear, I had no idea that you and your boyfriend were calling from the same household. Your first contact was the evening of Wednesday, May 9, after 5pm, which is when I sometimes stop receiving business calls. I then left a message for you on Friday, May 11, in the morning. On Friday night at 11:44pm I received a call that I did not answer. The voicemail was from your boyfriend chuckling, repeatedly stating that he’d like to give Domestic Divas a shot and see what we could do, and talking very loudly because there was music and talking in the background. Frankly, I assumed this was an intoxicated prank and did not call him back. He never mentioned your name nor that his girlfriend had made contact also. Tuesday, May 15, you called me and left another message; again not mentioning your boyfriend nor his contact. When your boyfriend called me again and stated who he was, I felt horrid and told him that I thought his call was a joke because of the time, etc. We both laughed. He expressed interest in using Domestic Divas on a regular basis if we did well the first visit. Our discussion included details such as the size of the home, (6200 sq ft) frequency of cleaning, etc. He was not flexible on when he wanted to schedule the first cleaning and I was eager to accommodate due to the first voicemail incident. This was at a very busy time because of graduation parties, new and existing clients, and a holiday. We typically require a two-week lead time for a first-time cleaning. He was insistent because of an upcoming party. I also left him more than one voicemail, without a return phone call, leaving me to attempt texting, which resulted in quicker responses. Domestic Divas donates regular cleanings to women being treated for cancer. The girls that were going to your home had prior commitments at a cancer patient’s home. They did call you and say they were going to be late. Due to confidentiality issues, no one wanted to advertise that they were late because that patients’ house was extra bad, due to her elderly husband having health issues also; resulting in the girls changing from their typical hot pink uniform shirts prior to arriving at your home. The girls normally do not bring mops and such because it is unsanitary to use this type of equipment in multiple homes and we normally hand-wash floors, eliminating the need for a mop. We had expressed to your boyfriend that we were concerned that we were not given enough time to clean your home to our preference and he stated that “we’ll see how it goes”. Upon entering the home, we were told that due to the party, the bar was the priority. The bar was quite sizeable with dozens of bottles to dust and took more than two hours to clean. We did clean the kitchen, and always do the interior of the microwave, but there was a young man there who proceeded to make himself lunch after we cleaned the kitchen. There were more windows than walls, making it impossible to clean during the amount of time we were given. Upon leaving, you expressed to the girls “great job, thank you!” After your service date, I called both you and your boyfriend, leaving voicemails inquiring about your satisfaction and if I could help further and received no response from either of you. I am very sorry that you felt you had such a bad experience with our company that you were compelled to complain publicly rather than give us the opportunity to remedy the situation. We receive compliments daily, and yours is the first complaint in a year in the area. I prefer to learn from every situation and all feedback, and will do my best to insure that this doesn’t happen again to anyone else. I would really like an opportunity to change your opinion, if you so desire. Sincerely, Heather Herrick, owner, Domestic Divas, LLC
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Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Property Management,
Window Cleaning
FAQ
Domestic Divas LLC is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: Closed
Domestic Divas LLC accepts the following forms of payment: Check
Yes, Domestic Divas LLC offers free project estimates.
Yes, Domestic Divas LLC offers eco-friendly accreditations.
No, Domestic Divas LLC does not offer a senior discount.
No, Domestic Divas LLC does not offer emergency services.
No, Domestic Divas LLC does not offer warranties.
Domestic Divas LLC offers the following services: Residential and commercial house, spring and window cleaning, vacuum & washing floors.