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CITY LIGHTS & SUPPLY CO

1.5(
2
)

Lighting, Lamp Repair, Ceiling Fans

About us

We are a wholesale lighting and lighting equipment related product distributor. ie lamps(Bulbs) tubes, ballast, controls etc.

Business highlights

37 years of trusted experience

Services we offer

We offer expert lamp, chandolier and lighting fixture repairs

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.5
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-2 of 2 reviews
Sandra A.
01/2013
2.0
lamp repair
  + -1 more
I will not use them again. Refer to description above. .
Description of Work: I carried my lamp to City Lights on the morning of the 27th, The young man told me he could replace the 3 way socket, and cord for $27.00 and would have it ready the next day at lunch time. The next day I went to the store but my lamp wasn't ready. I called atleast three times over the next 12 days to be told it wasn't ready yet. Finally on Monday (7th) I received the call that my lamp was ready. When I picked up the lamp only the socket had been changed, but not a new cord, the price was still the same. He did offer for me to leave it and he would put a new cord, but I felt they had already had my lamp long enough to service it. I had lost confidence in his word. I will not use them again.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$27
Response from CITY LIGHTS & SUPPLY CO
Another case of a costumer hearing wh at they want. I told this women I would "TRY" to have it ready the next day, but also informed her that we have been very busy lately with Christmas and new years, and that my wait time was 2-3 weeks, so she accepted to leave it there...knowing it could potentially take between 2-3 weeks. When it was ready I told the customer that the cord didn't need to be replace because it was a brand new cord already on it. Our lamp repairs start at $27.50 regaurdless of what is done. That's written on the wall of our store. She was never told that the cord would be replaced. But I did tell her that I would do it while she waited on the counter free of charge. And she became Irate over nothing and stormed out. Once again we've been in buisness for 25 years and our #1 goal is customer service, it's what we are known for, this is just one of those people that can't be pleased, even though we offered time and time agian to fix the situation.
Chuck G.
08/2011
1.0
lighting
  + -1 more
Dropped off a pagoda lamp for repair and was told it would take a couple of weeks & an estimate of $27 to repair. Two weeks came and went and when I called to check on the status I was told it wasn't ready. Waited a couple of more weeks and checked on the status to be told that there were parts on order and they would have the guy call me to let me know what was going on. Did not hear anything back and decided on 06 August, after 8 weeks, that I wasn't going to wait any longer. They didn't have the decency to call me to give me any kind of update and kept me in the dark. Don't waste your time.
Description of Work: They did absolutely nothing, but delay the repair of my lamp for 8 weeks.
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Response from CITY LIGHTS & SUPPLY CO
Customer brought lamp in and was told parts needed to be ordered since lamp was of European origin and American parts will not work. So the coustomer was informed and told of this and was ok with this and left lamp. Most of the the parts were coming in from California which takes about three weeks from the company we order our parts through and customer was made aware again and again was ok with it. Now on top of fixing lamps in order as they come in he was already on a 3-4 week wait time and parts were on order pushing this lamp back, again customer was ok. Several calls were made on our part weekly to inform the customer about updates and our calls were never returned. This is our policy with all customers to be given a weekly call. So the customer came in on a Saturday very irate and hostile and demand that he wanted his lamp back and we gladly told him what the hold up was and that we have been trying to call, and that the company informed us the parts would be in on tueday. But he snathed his lamp up and left with even hearing us out or anything. We apologized and he told him that but he clearly wasn't going to be civil. Bottom line is he had something that was European that was going take some time to fix and he didn't want to wait, we tried to offer a free repair since the parts took awhile and he didn't want it. We always put ours customers first but this man clearly was having a bad day and decided to be less than civil about things

    Contact information

    5037 CLEVELAND ST, Virginia Beach, VA 23462

    www.Citylightsva.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 PM - 1:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Lighting,
    Lamp Repair,
    Ceiling Fans

    FAQ

    CITY LIGHTS & SUPPLY CO is currently rated 1.5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 PM - 1:00 PM

    CITY LIGHTS & SUPPLY CO accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, CITY LIGHTS & SUPPLY CO offers free project estimates.
    No, CITY LIGHTS & SUPPLY CO does not offer eco-friendly accreditations.
    No, CITY LIGHTS & SUPPLY CO does not offer a senior discount.
    No, CITY LIGHTS & SUPPLY CO does not offer emergency services.
    No, CITY LIGHTS & SUPPLY CO does not offer warranties.
    CITY LIGHTS & SUPPLY CO offers the following services: We offer expert lamp, chandolier and lighting fixture repairs

    Contact information

    5037 CLEVELAND ST, Virginia Beach, VA 23462

    www.Citylightsva.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 PM - 1:00 PM